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Reviews of The Summit Hotel at Big Sky Resort

3.5 out of 5
The Summit Hotel at Big Sky Resort
50 Big Sky Resort Rd, Big Sky, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 265 reviews" "
Rating 8 - Good. 60 out of 265 reviews" "
Rating 6 - Okay. 16 out of 265 reviews" "
Rating 4 - Poor. 11 out of 265 reviews" "
Rating 2 - Terrible. 4 out of 265 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arpine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L.
Stayed 3 nights in Mar 2024
Response from Zander, Big Sky Resort on Mar 27, 2024
Thank you for staying with us at the Summit Hotel!

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
We loved every minute here! The restaurants, the room, service, the housekeeping, the Bell staff, every staff person we met, the ski valet, the convenience of everything nearby, even the laundry facilities were amazing! We couldn’t be more happy
Stayed 6 nights in Mar 2024

10/10 Excellent

Nicole

Stayed 7 nights in Mar 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super location and amazing staff!
Stayed 1 night in Mar 2024
Response from Zander, Big Sky Resort on Mar 21, 2024
Thank you for choosing the Summit Hotel!

10/10 Excellent

jay, Corona Del Mar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peak restaurant was great and service was great as well
Stayed 2 nights in Mar 2024
Response from Zander, Big Sky Resort on Mar 20, 2024
Thank you for leaving a review of your stay with us!

10/10 Excellent

Hellon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds need updating. We stayed in unit with pull down murphy bed and found the mattress extremely bouncy. A newer foam mattress would be much better
Stayed 3 nights in Feb 2024
Response from Zander, Big Sky Resort on Feb 29, 2024
Thank you for leaving a review of the Summit Hotel - we appreciate your feedback!

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Ski in/out Carabiner lounge never disappointed
Stayed 6 nights in Feb 2024
Response from Zander, Big Sky Resort on Feb 28, 2024
Thank you for choosing the Summit Hotel!

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Zander, Big Sky Resort on Mar 20, 2024
Thank you for choosing the Summit Hotel!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waffled for months between the Montage and Summit after double booking both -- I realize different price points but I'm loathe to pay Montage prices for subpar service and food (per several friends who had stayed recently). SO glad we chose the Summit. Would go back in a heartbeat. The pros: - Location, location, location. TRUE ski-in, ski-out with terrific ski valets who even walked my skis up the (very) little slope. Two fast, heated, covered lifts right outside. Many varied and excellent dining options within a 3-min walk. - Accommodations were fine, rooms seemed updated recently. Not the height of luxury but good enough. Showers had good water pressure. Thermostats weren't very responsive but fine for us as we like our rooms on the cool side. - Excellent service. The people everywhere, from the front desk to restaurant staff to the ski valets, housekeeping, etc were friendly, attentive and efficient. Notably good for post-Covid service. - Coordination with ski rental, etc was AWESOME. They met us in our room with boots, helmets, lift tickets, etc right after check-in. Skis were waiting for us at the valet the next morning. SO convenient. - We really enjoyed the Chophouse for dinner and the Carabiner was a good place for apres ski. Cons: - The kitchen in our suite didn't have a fry pan. Asked for one but it was never delivered. We managed. - Spa is in another building. - Laundry facilities, though free with free detergent, are not en suite.
Stayed 5 nights in Feb 2024
Response from Zander, Big Sky Resort on Feb 25, 2024
Dear Susan, Thank you for choosing the Summit Hotel for your trip to Big Sky! We so appreciate all of your feedback and are thrilled to see that you enjoyed your stay with us!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t say enough great things about this hotel! The location is perfect & the staff is exceptional! My husband and I met on a chairlift 34 years ago and just celebrated our 30th wedding anniversary! The staff went the extra mile and left a special note in our room with a cute snow globe and champagne with 2 gorgeous glasses. Deann at the reception desk was incredibly helpful, even helping us move rooms to a larger bed (double bed was too small for us). Thank you all for going the extra mile. We will definitely be back!
Stayed 3 nights in Feb 2024
Response from Zander, Big Sky Resort on Feb 19, 2024
Dear Paul, Congratulations for your wedding anniversary - thank you for choosing to spend it with us at the Summit Hotel!

6/10 Okay

Robert, Ladera Ranch

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the first time ever, I got a room with a Murphy Bed. The pleasure of paying over $600 per night for a Murphy Bed cannot be understated. It looks like the room was designed to be a 1 for a family rather than a real hotel room. In fact, I had a bird's ear view to both the conversation happening in the next room and the kids knocking on my door on the adjoining room. It was an exceptional disappointment. As in "this is one of the absolute worst hotel experiences I can ever remember" disappointed. On a Tuesday! If I should ever return to the Summit, I will be sure to make sure I do not get a room with a bed that folds down from the wall. Be sure to do the same. All that said, the setting and staff were lovely. They brought this review up from 1 star to 3. Overall, it was a MASSIVE disappointment.
Stayed 2 nights in Jan 2024
Response from Zander, Big Sky Resort on Feb 2, 2024
Dear Robert, Thank you for taking the time to leave a review of your stay with us. We are so sorry to see that you were not happy with the Studio/1 Queen Murphy bed hotel room. We do try to make sure that our room types are accurately displayed across all channels, but will use this as an opportunity to evaluate if there are ways in which we could describe it better to avoid future miscommunication. We appreciate your feedback in this matter!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Zander, Big Sky Resort on Jan 31, 2024
Thank you for rating your stay at the Summit Hotel!

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view of Lone Peak from our 7th floor window and the steps away from the Ramcharger eight and Swift Current six ski lifts.
Stayed 4 nights in Jan 2024
Response from Zander, Big Sky Resort on Jan 26, 2024
Thank you for leaving a review of the Summit Hotel!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a ski in/ski out property, it was literally just steps from the lifts. Ski valet is also right there and extremely convenient. Staff was very nice. loved the breakfast in the restaurant, good drinks at bar, shower was amazing, TV options were great, storage in the room was the best we've seen in a ski resort hotel. For negatives, just 2 things: most importantly, the pillows are ATROCIOUS! Asked at front desk for anything else - different kind, different ones in general - to no avail. We all had to stuff bath towels, sweatshirts, Patagonia puffers, etc in order to sleep at all. To spend $7000 on a week for the hotel stay and need to STUFF your pillow is ridiculous. They are about 12 inches by 12 inches square and about 2 inches thick - all 8 in the room were the exact same. Not one of us could sleep without at least a towel, sweatshirt and a puffer coat folded and stuffed in the pillow case. Last, the self park lot was about a 10 minute cold, dark walk from the hotel. Valet was available for $35/night or something - if you can do it, it's worth it because that walk was not fun. Overall, it was a great stay but seriously, pack your own pillow or extra clothes to stuff the case with or your sleep will be miserable!
Stayed 7 nights in Dec 2023
Response from Zander, Big Sky Resort on Jan 23, 2024
Dear Kathy, Thank you for leaving a review of the Summit Hotel! We are happy to hear that you enjoyed your stay, and really appreciate your feedback on the pillows! We will be passing this along to our housekeeping team to address.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful, and the bell station attendant were very hospitable. We will be staying there again soon.!
Stayed 3 nights in Jan 2024
Response from Zander, Big Sky Resort on Jan 22, 2024
Thank you for staying with us at the Summit Hotel - we look forward to your next visit!

6/10 Okay

David

Traveled with family
Liked: Cleanliness, amenities
Response from Zander, Big Sky Resort on Jan 8, 2024
Thank you for choosing the Summit Hotel!

6/10 Okay

Hanna

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Zander, Big Sky Resort on Jan 8, 2024
Thank you for choosing the Summit Hotel!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Zander, Big Sky Resort on Dec 25, 2023
Thank you for rating the Summit Hotel!

8/10 Good

Justin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the beds! For such a nice resort, you’d think the beds and mattresses would be nicer. Both beds in our room felt very cheap and the mattresses were terrible! Other than that, no complaints!
Stayed 3 nights in Dec 2023
Response from Zander, Big Sky Resort on Dec 21, 2023
Thank you for leaving a review of the Summit Hotel! We are sorry to see that you did not find the mattresses comfortable, but truly value your feedback!

10/10 Excellent

Twylla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Zander, Big Sky Resort on Dec 11, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Zander, Big Sky Resort on Sep 20, 2023
Thank you for rating the Summit Hotel!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Third yr in a row for late summer stay. I love the rivers & wife loves the mountains & shops
Stayed 1 night in Sep 2023
Response from Zander, Big Sky Resort on Sep 16, 2023
Dear James, Thank you for choosing the Summit Hotel for your yearly visit to Big Sky!

8/10 Good

Deann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay with great attentive staff! The pool was the very best part! The Murphy bed in the room was a surprise. Not the most comfortable and an inconvenience to move furniture out of the way. The feee parking is the Big Sky Mr parking lot that .4 miles away, unlit and unpaved parking lanes.
Stayed 2 nights in Sep 2023
Response from Zander, Big Sky Resort on Sep 14, 2023
Thank you for leaving a review - we appreciate your feedback!

10/10 Excellent

Kadra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Zander, Big Sky Resort on Sep 9, 2023
Thank you for rating the Summit Hotel!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were great, we were there off season so it was nice and quiet
Stayed 1 night in Sep 2023
Response from Zander, Big Sky Resort on Sep 8, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

kevin

Stayed 1 night in Sep 2023

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location and excellent views. I wish we could have stayed longer. Our room exceeded our expectations.
Stayed 1 night in Sep 2023
Response from Zander, Big Sky Resort on Sep 4, 2023
Dear Casey, Thank you for leaving a review of the Summit Hotel - we are thrilled to see that you enjoyed your stay with us!

10/10 Excellent

Henry

Stayed 4 nights in Aug 2023

8/10 Good

Josh

Stayed 1 night in Sep 2023

8/10 Good

Lynn

Stayed 2 nights in Aug 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 29, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff members and very nice property. Highly recommend..
Stayed 2 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 27, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

Cristian

Stayed 4 nights in Aug 2023
Response from Zander, Big Sky Resort on Sep 14, 2023
Thank you for rating the Summit Hotel!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 19, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

Tara Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was just beautiful. Everyone was so nice and accommodating. The hot tub pool was awesome!
Stayed 2 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 15, 2023
Thank you for staying with us at the Summit Hotel!

8/10 Good

Joseph, Sherwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent. Great views of the mountains. The village area is very nice. There was a big bike race so that was fun to watch. Room had a murphy bed and it was the worst mattress I’ve ever slept on. So soft and flimsy. Also the free parking lot is a solid 10 minute walk from the hotel or you can pay to valet. Not ideal as it’s the farthest hotel from the parking lot. But loved the location and was what I was hoping it would be other than bed and parking.
Stayed 3 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 13, 2023
Dear Joseph, Thank you for taking the time to review the Summit Hotel - we appreciate your feedback on the parking and the Murphy Bed!

10/10 Excellent

Sarah, Seattle

Stayed 3 nights in Aug 2023
Response from Zander, Big Sky Resort on Aug 27, 2023
Thank you for staying with us!

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023
Response from Zander, Big Sky Resort on Aug 8, 2023
Thank you for rating the Summit Hotel!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zander, Big Sky Resort on Aug 8, 2023
Thank you for choosing the Summit Hotel!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Zander, Big Sky Resort on Aug 7, 2023
Thank you for staying with us at the Summit Hotel!

10/10 Excellent

Raye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. They were kind, helpful, joyful, and just awesome. The rooms were nice as well. My only wish is that all the fun stuff stayed open later than 5! :)
Stayed 1 night in Jul 2023
Response from Zander, Big Sky Resort on Aug 6, 2023
Dear Raye, Thank you for leaving a review of the Summit Hotel - we appreciate your feedback!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel! Staff was very friendly and very helpful! Room was wonderful! Comfortable bed! Loved the kitchen!
Stayed 5 nights in Jul 2023
Response from Zander, Big Sky Resort on Aug 3, 2023
Thank you for leaving a review of your stay at the Summit Hotel!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Zander, Big Sky Resort on Jul 17, 2023
Thank you for choosing the Summit Hotel for your stay!

10/10 Excellent

nader

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to be in
Stayed 3 nights in Jun 2023
Response from Zander, Big Sky Resort on Jun 26, 2023
Thank you for staying with us at the Summit Hotel!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE this hotel. Wish there was a sauna. Outside of the hotel, perhaps not part of the hotel itself was a hot dog stand that says they charge 4.75 for a combo meal, but 2 combo meals was $26. When I pointed that out, the guy said "hot dogs were 4.75 back in the 1990s". That was weird. They opened at 11:30am, on a Tuesday, and I was 5th in line. It took 32 minutes to get 2 hot dog combos. That was a big downer, but not part of the exact hotel. Summit Hotel was great and the people were VERY friendly and helpful throughout. Very nice hotel.
Stayed 3 nights in Mar 2023
Response from Zander, Big Sky Resort on Apr 5, 2023
Dear Kelly, Thank you for leaving a review of the Summit Hotel! We are sorry to see your slow and confusing experience at one of the restaurants at the resort (which is separate from the Hotel), but are very happy to see that you enjoyed your stay with us!

10/10 Excellent

Bartlomiej

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023
Response from Zander, Big Sky Resort on Mar 30, 2023
Thank you for rating the Summit Hotel!

10/10 Excellent

Serob

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect property if you are avid skier.
Stayed 3 nights in Mar 2023
Response from Zander, Big Sky Resort on Mar 7, 2023
Thank you for leaving a review of the Summit Hotel!

8/10 Good

Mark

Stayed 5 nights in Feb 2023
Response from Zander, Big Sky Resort on Mar 30, 2023
Thank you for rating the Summit Hotel!

4/10 Poor

Allison

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2023
Response from Zander, Big Sky Resort on Mar 7, 2023
Thank you for rating the Summit Hotel!

2/10 Terrible

Corey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Manager called the night before we were scheduled to check out and said they put us in the incorrect room. Then asked us to vacate the room. We refused as we had been there for 3 nights.. . Also had issues with housekeeping getting our room serviced. For what you pay to stay here, you really should expect more. Unfortunate really since the location of the hotel is the best on the mountain.
Stayed 3 nights in Feb 2023