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Reviews of Yellowstone Country Inn

2 out of 5
Yellowstone Country Inn
234 Firehole Avenue, West Yellowstone, MT

Reviews

6.0
Rating 10 - Excellent. 138 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 223 out of 1000 reviews" "
Rating 4 - Poor. 227 out of 1000 reviews" "
Rating 2 - Terrible. 178 out of 1000 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an older property, and the door locks are hard to work. The floors are weak in spots, or at least it feels like it. The outside on the second floor really needs lighting. The tub gets slick and needs a friction mat of some kind. Having said all that, the beds are fabulous, and the sheet were really soft! Service for the rooms was excellent. Check in and check out were easy, staff was very friendly and helpful. Very easy access to Yellowstone, shopping, and dining.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Milagros

Stayed 1 night in Oct 2023
Response from Yellowstone Country Inn on Oct 30, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
- size of room was good. - The internet connection was very poor. - The front desk was not interested in helping in any way.
Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Melissa

Traveled with group
Liked: Property conditions & facilities
Disliked: Amenities
I can't say enough good things about Chad , front desk person. He was incredibly friendly and helpful . But , the bathroom and sink area definitely need hooks . There isn't a place to hang towels . Also our room was at ground level and we could hear the floor above squeaking as the people were walking . Other than that we highly reccomend this facility.
Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, had a few things to work on but I would stay there again (we stayed two days). Could use two table chairs rather than one - however there was some outdoor seating shared by all guests. It was a bit cold for that. The bed table needed to be smaller so the bathroom door could open all the way. Hey the bathroom was nice and upgraded, beds were comfortable. The hall light was not on making it hard to find your room and get the key in. The desk clerk was accommodating making sure when coffee ran out or you needed ice, he fixed you up. All together I rate it Good. and if it is good, that's what you want.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Barbara Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review.The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 29, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback.The Yellowstone Country Inn, West Yellowstone.

2/10 Terrible

Elmo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website information was false. No coffee maker in the room. Office was not open at 7am for coffee. Coffee container was empty by 7:44 am. One chair in room for two people. TV channels were primarily sales promotion (QVC etc). No weather, news or movies. Poor room layout. Sink was separate from bathroom. No towels were available in proximity to sink. Complaints to desk personnel were met with “I’ll notify the manager”. This place sucks!!
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for the review. The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

LaMar

Traveled with group
Liked: Staff & service
room was two bedroom, clean and comfortable. bathroom was old and had holes in walls. was clean
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. . The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was o.k
It was a good location, the service was good but I rented 4 rooms but one of friends showed up early and checked in but they put him down in my name instead of his, and I needed the ground floor because my husband and I can't do stairs, but one of our other friends had a ground floor and he was nice enough to let us have his room plus the beds were one of the worst beds we ever slept on plus they don't have breakfast there either and they will give a card to get a 10 % discount to go somewhere else to get breakfast
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Dan

Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 31, 2023
Thank you for the review. The Yellowstone Country Inn, West Yellowstone.

2/10 Terrible

robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a dump!
I can’t believe we had to pay 200 dollars for a old, dilapidated dump of a room! The floor was so uneven that I had to be careful walking across it, and the carpet was filthy. The bed was so old that we sunk down in the middle. There was a small table (no chair) that was used to put a tiny refrigerator on so there was basically no place to put stuff on other than the small dresser that also had a cheap 32” TV on. Don’t stay here!
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for the review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and friendly. Nice clean and comfy rooms.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences during your stay. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Greg

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Nancy

Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 12, 2023
Thank you for staying with us and taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Carolina, San Jose

Liked: Cleanliness, staff & service, amenities
The room is average in appearance but the bed is súper comfortable. Most channels on the TV did not work. The bathroom was clean, there was a fridge and microwave in the room and it's close to dinning and convenient stores. Compare to the price in the area, it's good price and you will be able to rest and recharge for your next day's hiking.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences during your stay. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Richard, Boring

Business traveler
Liked: Cleanliness, staff & service
The hotel staff was wonderful. He was willing to get me into an upper level room with extra space and he has a very friendly demeanor. Great service!
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on the staff and the experiences during your stay. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Orel

Liked: Cleanliness, property conditions & facilities, room comfort
Will visit again
Oh my! We were more than surprised at the room, cleanliness and service we received. Everything was great until we got up in the morning only to leave to find another guest had parked their car less than 10 feet from the door of our room. I am thankful that there was no emergency because that car would have been in the way to get out of the room or others to get it. That would be my only complaint.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences during your stay. The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

Pennie

Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 31, 2023
Thank you for the review. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

steve

Traveled with family
Good location, at check in was given a room that was already occupied with there things in the room. I had to go back to the office for another room.
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Cary, Salt Lake City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls thin. neighbors kept us up half the night
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Warren

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Price was good
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Jaibyne

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Door and door knob are janky
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and easy to work with. The Inn was clean as was the parking lot and grounds. However, there was never any ice available in the ice machine. The pillows were far too soft, and the sheets did not fit the mattress causing uncomfortable wrinkles, despite my efforts remake the bed.
Stayed 9 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, big room, friendly staff.
Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Carol

Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Charles

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Older building, very noisy at night. Ice machine did not work. Bed was uncomfortable. Noisy refrigerator. Water faucet loose and unpredictable on what temperature you get when turned on. Constant on fan setting did not work.
Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

steve

Stayed 3 nights in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review.The Yellowstone Country Inn, West Yellowstone.

2/10 Terrible

Chris, Franklin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a deluxe room with two queens to book-end our trip to Yellowstone NP. The first night was fine, but upon our return we were denied our room. They blamed Expedia. Receptionist didn't care and neither did the manager on call. I was unwell and in no position to find another place to stay. We were stuck with a so-called "double-double," which cost the same, according to their computer. It was a disgusting fleapit. It was tiny. We could hear the neighbors. There was one outlet. No fridge. No USBs. Hair in the bathroom. And to cap it off, my son and I got covered in bed bug bites - pictures available. Everything except the deluxe part of the Country Inn should be demolished.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 28, 2023
Thank you for the review. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Gerry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A remodel would help.
The hotel is old and our room lacked adequate wall plugs. The room also lacked nightstands next to the bed. Sink was old and distressed. Old carpet. The desk attendant did locate an extension cord He was helpful, and pleasant.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for giving our hotel a review. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

mark

Traveled with partner
Disliked: Amenities, property conditions & facilities
Ice machine not working most of stay. Was told there was microwave and mini fridge in room and hotel desk staff looked shocked when I came back and told him it was not there. They had no availability to switch me to another room. People in room above us were inconsiderate and loud and 330 am. Place needs some serious upgrades
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for giving our hotel a review.The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
The mattresses were old and worn, very uncomfortable. They squwaked loudly every time you roll over. Time for an upgrade. Very high prices for what you get
Stayed 2 nights in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

2/10 Terrible

Tom

Disliked: Staff & service, property conditions & facilities
No fire alarms in room , noise level high , no parking spots and this place is real old , could not understand the foreigner at the desk !!
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for giving our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service
Not well kept up.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities
This property was very convenient to East Yellowstone Main Street. We parked at motel and walked to restaurant. The TV did not initially work but young man at front desk worked with cable company and got it working in about a hour.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 15, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Qiao

Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 11, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate your feedback. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Ishita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good and convenient for a night stop for Yellow stone park Hot coffee available at reception. Would have liked some hot water for tea at reception No elevators
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Oct 31, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Anastasia

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 8, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.

2/10 Terrible

Henry

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I made and had a confirmed reservation for Monday, September 4. When I tried to check-in on Monday, the desk clerk said my reservation was for Tuesday, September 5. The clerk said there was only one room available. It was not a regular room, it was a room with four (4) queen-sized beds, no bedside tables or lamps. The cold water in the shower did not work and the lights in the hall way outside my room did not work. I found out the water did not work when I tried to take a shower in the morning. When I checked out at 6:15 am there was no one at the desk, i left the key in the drop box. I DESERVE a refund.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 6, 2023
Thank you for giving our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Angelica

Traveled with partner
Liked: Cleanliness, staff & service
Liked the cabin look. Within walking distance to convenience store and eateries. Only issue was parking on one day where a tour bus was allowed to park inside the parking lot and took up many parking spots, instead of parking on the street.
Stayed 6 nights in Aug 2023
Response from Yellowstone Country Inn on Sep 6, 2023
Thank you for taking the time to give our hotel a review. We appreciate the feedback on the issues you experienced. The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

Brent

Disliked: Cleanliness, amenities, property conditions & facilities
Meh.
Stayed 1 night in Sep 2023
Response from Yellowstone Country Inn on Sep 6, 2023
Thank you for taking the time to give our hotel a review. The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

James

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a very old property that has not been significantly updated in many years. Very few electrical outlets, no refrigerator, few TV channels, cigarette burns in the linoleum, no stopper in the sink drain. Very noisy pipes and no sound insulation from other rooms. On the plus side, the coffee is excellent, as is the location. The bed was quite nice, the carpet was new. The room was cleaned and linens changed daily. If you just need a place to bathe and sleep after a long day in the park, this is a good choice.
Stayed 4 nights in Aug 2023
Response from Yellowstone Country Inn on Sep 6, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate the feedback. The Yellowstone Country Inn, West Yellowstone.

4/10 Poor

Cheryl

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel was run down. Linens were very worn. Showerhead barely worked and was barely attached to the wall. Had to lift the outside door to close and it had grap around the edge large enough for critters to enter the room.
Stayed 3 nights in Aug 2023
Response from Yellowstone Country Inn on Sep 1, 2023
Thank you for giving our hotel a review. The Yellowstone Country Inn, West Yellowstone.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness
Could use a little bit of improvement as TV did not get channels. Loved the porch swing, 7:30 was later for the office to open. Checked in & no attendent for 5 or so min. Had all the space we needed. Party BOUGHT 2 cups of coffee in am.
Stayed 1 night in Aug 2023
Response from Yellowstone Country Inn on Aug 31, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate the feedback on the issues you experienced. Our team is always working to offer the best service. The Yellowstone Country Inn, West Yellowstone.

10/10 Excellent

Darrin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of clean space, coffee was amazing in the morning!
Stayed 1 night in Aug 2023
Response from Yellowstone Country Inn on Aug 31, 2023
Thank you for staying with us and taking the time to give our hotel a review. We appreciate the feedback and are glad that you enjoyed the coffee. Our team is constantly working to offer the best service. The Yellowstone Country Inn, West Yellowstone.

6/10 Okay

Bhupendra

Stayed 2 nights in Aug 2023
Response from Yellowstone Country Inn on Sep 18, 2023
Thank you for taking the time to give our hotel a review. We appreciate your feedback on your experiences. The Yellowstone Country Inn, West Yellowstone.