Ratings based on 1,040 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Great location

Posted Feb 11, 2017
We stayed for a long weekend. The hotel is right across the street from the Guggenheim. Every day we got to look at the Guggenheim in the river. We were able to explore museums nearby the food drinks and a bit of the culture in Bilbao. Hotel was clean very comfortable and the staff was very attentive. They speak many languages so getting directions and recommendations was easy. I would highly recommend this hotel to others.
Comment from Hotel Management
Feb 13, 2017 by Guest Assistant, Hotel Management
Dear Anonymous: Thank you in advance for selecting us as your hotel during your stay in Bilbao. We are glad for hearing that you have had a lovely weekend in our Gran Domine Hotel and that you have enjoyed our great location. We hope to have you soon again with us. Yours Faithfully, Estitxu Etxebarria, Guest Assistant.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Fantastic hotel!

Posted Feb 1, 2017
Had booked a 2 night stay and we were upgraded which was lovely.Staff were all very friendly and more than happy to help.The breakfast staff were particularly helpful and worked hard.Breakfast was fantastic!The views of the guggenheim were awesome so well worth requesting a room with a view! The hotel is well located with only a 10-15 min walk to the new town.
Comment from Hotel Management
Feb 13, 2017 by Guest Assistant, Hotel Management
Dear Anonymous: First of all, thank you for selecting us as your hotel in Bilbao. We are pleased for hearing that you have had a great stay with us and you have enjoyed the excelent views to the Guggenheim during the breakfast. Without doubs is an excelent way to start the day with energy. We hope having you soon again with us. Best Regards, Estitxu Etxebarria
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Excellent

Posted Jan 20, 2017
We stayed for 2 days and the entire staff was excellent. My friend forgot her passport with 100 euros and they sent us an email informing and help us. . They were very professional handling the situation. Location is great close to all the major attractions , right in front of the Guggenheim.
Comment from Hotel Management
Feb 13, 2017 by Guest Assistant, Hotel Management
Dear Great Location: Thank you for accommodate with us during your stay in Bilbao. We are glad to know that we were able to solve your problem with the passport and that in despite the inconvenient you have enjoyed the stay and the priviledged location of the hotel. We hope having you soon back with us. Best Regards, Estitxu Etxebarria
5 out of 5
Recommended
for Everyone
by A verified traveler from M

An artistic view of the Guggenheim

Posted Jan 16, 2017
The staff of the Grand Hotel Domine are exceptional. Professional,polite and efficient the warmth of their dealing with customers is first class . This is a fantastic hotel.
Comment from Hotel Management
Feb 13, 2017 by Guest Assistant, Hotel Management
Dear Catherine: Thank you for choising our Gran Domine Hotel as your hotel in Bilbao. We are pleased to know that you have enjoyed the stay and the views to the Guggenheim. We hope having you soon again with us. Best Regards, Estitxu Etxebarria.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Amazing view of the Guggenheim Museum

Posted Jan 7, 2017
Pros: Location and excellent accommodation.
Location: Walk along the river front was fantastic.
Most convenient way to see the Guggenheim. The staff was very friendly and helpful.
Comment from Hotel Management
Feb 13, 2017 by Guest Assistant, Hotel Management
Dear Elayne and Dave: Thank you in advance for choising us as your hotel during you stay in Bilbao. We are glad for hearing that your stay has been satisfactory and you have enjoyed our great location for knowing the city. We hope having you between us, Yours Faithfully, Estitxu Etxebarria
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Amazing location

Posted Dec 12, 2016
Amazing location and the metro was only a short walk away. The hotel staff were very friendly. Our room was clean and had good facilities. Although sadly our bed was broken/springs at the bottom - we mentioned to the reception staff 4 times and eventually was offered to move rooms although this was on the last night and thought no point! The bar was closed as renovations were going on - but it is December.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami Beach, United States of America

Nice hotel with great location

Posted Nov 24, 2016
Friendly staff and well kept facilities. Highly recommended.
5 out of 5
by A verified traveler

grewat hotel though looking a little tired

Posted Nov 21, 2016 on Hotels
great
5 out of 5
by A verified traveler from Cleveland, TN US

Great location

Posted Nov 21, 2016 on Hotels
great location across the street from the museum..
4 out of 5
by A verified traveler from ITALY

Overrated hotel

Posted Nov 18, 2016
Pros: Nothing.
Cons: See review. Knock it done, and rebuild it without inner room, claustrophobic and small.
Location: Look it up yourself.
Claustrophobic room; did not like at all. We asked to change room, but the new one was just as claustrophobic. Pretentious ultra-modern but no comfort.