Featured Image Interior Entrance Interior Entrance Guestroom Guestroom Guestroom Guestroom Guestroom Guestroom Living Room Living Room Living Room Living Room Gym Restaurant Restaurant Restaurant Restaurant Hotel Bar Hotel Interior Hotel Interior Hotel Interior Banquet Hall Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility Meeting Facility
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Get an overview of this hotel5-star family-friendly hotel, walk to Plaza Moyua


This family-friendly Bilbao hotel is steps from Chavarri Palace and Plaza Moyua. Guggenheim Museum Bilbao and Bilbao Fine Arts Museum are also within 15 minutes.

Hotel Features

A restaurant, a fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, a steam room, and valet parking.

Room Amenities

All 142 rooms feature thoughtful touches like pillow menus and bathrobes, plus free WiFi and LCD TVs with satellite channels. 24-hour room service, minibars, and free newspapers are among the other amenities available to guests.

Hotel Amenities

Hotel Amenities

In addition to a sauna, Hotel Carlton features a steam room and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. High-speed wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. 12 meeting rooms are available. This luxury hotel also offers spa services, multilingual staff, and complimentary newspapers in the lobby. Parking is available onsite for a surcharge.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Free newspapers in lobby 
  • Conference space 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Fitness facilities 
  • Free WiFi 
  • Laundry facilities 
  • Luggage storage 
  • Meeting rooms 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 6 
  • Number of meeting rooms - 12 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Sauna 
  • Spa services on site 
  • Steam room 
  • Total number of rooms - 142 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Wedding services 
  • Year Built 1926 
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Family Friendly Amenities

  • Babysitting or childcare  
  • Free Wi-Fi  
  • In-room childcare (surcharge)  
  • Laundry facilities  

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Bidet 
  • Blackout drapes/curtains 
  • Free newspaper 
  • Free toiletries 
  • Daily housekeeping 
  • Desk 
  • Dial-up Internet access (surcharge) 
  • Free WiFi 
  • Hair dryer 
  • In-room childcare (surcharge) 
  • In-room massage available 
  • In-room safe 
  • Iron/ironing board (on request) 
  • LCD TV 
  • Minibar 
  • Phone 
  • Pillow menu 
  • Private bathroom 
  • Room service (24 hours) 
  • Satellite TV service 
  • Shower/tub combination 
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Hotel Carlton has a restaurant serving lunch and dinner.

24-hour room service is available.

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Nearby Things to Do

Recreational amenities at the hotel include a sauna, a steam room, and a fitness center.


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

Hotel Policies


Check-in time starts at noon


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Registry Number - HBI 00003

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The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 20.30 per person (approximately)
  • Valet parking fee: EUR 25.60 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. A resort fee is included in the total price displayed.

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