Hotel Ercilla de Bilbao, Autograph Collection

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Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Overview of Hotel Ercilla de Bilbao, Autograph Collection

Hotel Ercilla de Bilbao, Autograph Collection

4.0 star property

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Ercilla 37, Bilbao, Vizcaya, 48011

Explore the area

  • Popular LocationPlaza Moyua6 min walk
  • Popular LocationSan Mames Stadium11 min walk
  • Popular LocationGuggenheim Museum Bilbao13 min walk
  • AirportBilbao (BIO)22 min drive

Choose dates to view prices

About this area

Bilbao

Hotel Ercilla de Bilbao, Autograph Collection is located in Bilbao City Centre, a neighborhood in Bilbao, and is in a shopping district and near a metro station. Guggenheim Museum Bilbao and Galeria Bay Salt are cultural highlights, and some of the area's attractions include Museo Marítimo Ría de Bilbao and Maritime Museum. Looking to enjoy an event or a game while in town? See what's happening at Plaza de Toros de Vista Alegre or San Mames Stadium.

What's nearby

  • Plaza Moyua - 6 min walk
  • Bilbao Fine Arts Museum - 8 min walk
  • Plaza de Toros de Vista Alegre - 10 min walk
  • San Mames Stadium - 11 min walk
  • Guggenheim Museum Bilbao - 13 min walk

Getting around

  • Indautxu Station - 1 min walk
  • Bilbao Autonomia Station - 10 min walk
  • Bilbao Airport (BIO) - 22 min drive

About this property

Hotel Ercilla de Bilbao, Autograph Collection

4-star Bilbao hotel in Bilbao City Centre, near Guggenheim Museum Bilbao
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, 24-hour room service, and a business center.
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 21 for adults and EUR 21 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bermeo
  • Bistro Bermeo

Things to do

  • 24-hour fitness center

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Safe

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Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 21 for adults and EUR 21 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Ercilla
Ercilla Bilbao
Ercilla Hotel
Hotel Ercilla
Hotel Ercilla Bilbao
Ercilla Hotel Bilbao
Golden Tulip Bilbao
Hotel Ercilla
Ercilla de Bilbao Autograph Collection by Marriott
Hotel Ercilla de Bilbao, Autograph Collection Hotel
Hotel Ercilla de Bilbao, Autograph Collection Bilbao
Hotel Ercilla de Bilbao, Autograph Collection Hotel Bilbao

Frequently asked questions

Overall score and ratings

4.1

Very Good

Rating 5 - Excellent. 218 out of 606 reviews
5 - Excellent 36%
Rating 4 - Good. 267 out of 606 reviews
4 - Good 44%
Rating 3 - Okay. 79 out of 606 reviews
3 - Okay 13%
Rating 2 - Poor. 33 out of 606 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 606 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.1/5

Staff & service

4.4/5

Amenities

3.9/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Amaia at front desk was most helpful helping us track lost luggage during first stay. During 2nd stay ac not working and diff front desk immediately moved us to better room. All examples of outstanding customer service.
Stayed 1 night in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our anniversary and we were made to feel special.
Stayed 3 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ubicado, muy limpio, personal muy agradable y atento.
Stayed 3 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, the facility, service, location, price. Wonderful stay
Stayed 1 night in Mar 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in the heart of Bilbao
I had a wonderful and excellent stay at the Ercilla. Hotel is in a great location however there are 2 things that did bother me. I was surprised that a Marriott Autograph Collection Hotel did not have CNN on their cable tv. Second thing that bothered me was the entire hotel had the scent of cheap after shave...I really thought initially that the bellman was wearing bad after shave to later realize that this is the scent that is sprayed throughout the hotel.
Stayed 2 nights in Feb 2022