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Reviews of Hotel Lopez de Haro

5 out of 5
Hotel Lopez de Haro
Obispo Orueta 2, Bilbao, Vizcaya

Reviews

8.4

Very Good

Rating 10 - Excellent. 233 out of 553 reviews" "
Rating 8 - Good. 213 out of 553 reviews" "
Rating 6 - Okay. 66 out of 553 reviews" "
Rating 4 - Poor. 29 out of 553 reviews" "
Rating 2 - Terrible. 12 out of 553 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel Change Was Good!
Actually the hotel notified in advance that they were having problems so had moved us to Hotel Ercilla, a sister property but more upscale. I recommend it.
Stayed 2 nights in Aug 2021

2/10 Terrible

PAUL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Derek

Stayed 1 night in Aug 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, near everything and excellent staff.
Stayed 3 nights in Jul 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
A beautiful building with character. Clean and pleasant. An air conditioning unit was brought up to the room because of the heat. There was a power cut on one occasion due to the electrics but I would stay here again.
Stayed 7 nights in Jun 2019

8/10 Good

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in good area.
The hotel was in a good position for exploring the whole city and we didn't need to get public transport at all. The Hotel staff were lovely and very helpful. We did have to ask for more coffee and clean cups as they weren't replaced when the room was cleaned. The bathroom was quite large but the room was quite small. Overall our stay was nice.
Stayed 3 nights in Jan 2020

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Apple Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

4/10 Poor

Miguel

Traveled with family
Disliked: Property conditions & facilities, room comfort
Not close to be a 5 stars hotel
This is not a 5 stars hotel. Restaurant was close the two nights we stayed. The Rooms were outdated, not welcoming at all. The staff was very friendly and helpful, but the properly on the overall is not okay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

ZM, PR

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel location was excellent. Breakfast buffet was very good. Room was clean and comfortable. Staff was very attentive except for one individual. We had to request a room change due to excessive street noise. To mitigate noise and mosquitoes, rooms should have A/C and noise canceling windows. They do not. 5 star hotel rating is overstated.
Stayed 9 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

8/10 Good

Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m It Will be more functional to have more Than one set of keys or the plastic scanner keys to open hotel rooms , poor insulation between rooms , every movement was heard , great staff , very helpful , over all it was a pleasant stay , great location .
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location helpful staff. Nice room so just right!
Stayed 1 night in Oct 2019

4/10 Poor

Gary

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near city and good staff
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like, very clean and well positioned in the city.
Stayed 2 nights in Jul 2019

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city centre hotel
The hotel ticked all the boxes for us. Offered great value for money, the staff we are very friendly and helpful when it came to recommendations for restaurants etc. The location is great, a 5 minute walk from where the airport bus stops. Everything to see and do within walking distance. We spent 3 nights here and the room was serviced everyday. Would happily stay here again.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location for visiting Guggenheim and Old Town
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was not a 5* hotel, tired, old interior, unmanned bar and no spa-gym facilities. Not the most comfortable bed and a poor shower. Would give it 3 stars most. The only good thing about it was the location. Very disappointing, will never go back again
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to downtown and other venues. Hotel dated but with old time flare
Stayed 3 nights in Sep 2019

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was centrally located and walkable to all the sites and metro/tram stations. The room was clean and comfortable. The room faced rather ugly court yard, but very quiet. The staff was very helpful. The breakfast was very tasty and plentiful.
Stayed 1 night in Sep 2019

10/10 Excellent

Roberto, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at great location. Walkable to Guggenheim museum, to pintxos (El Globo is highly recommended), to shopping, and to many other areas. Clean hotel. Great customer service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classy hotel with impeccable cleanliness. Kind staff, very responsive to any question or concern
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location and staff was helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Nice hotel. Rooms were nice but a little stuffy. Couldn’t get the air conditioning to cool the room enough.
Stayed 3 nights in Jul 2019

8/10 Good

Tim, Rugby, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, nice bar, good location. Would benefit from air con in the rooms.
Stayed 4 nights in Jul 2019

10/10 Excellent

Oscar, Mexico

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is small. Very well placed. Great breakfasts and the service magnificent. The air conditioning was not working well on two very hot days.
Stayed 8 nights in Jun 2019

8/10 Good

Martina

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a perfect location.
Really nice hotel in a great location. Room was very clean. Breakfast was good. The staff are all very friendly and were very knowledgable of Bilbao.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was very clean and we had a good night's sleep from the first night. Staff were very helpful, attentive and welcoming. Could hear the shower from adjoining rooms.
Stayed 12 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely small hotel, amidst the streets of central Bilbao. Lovely, friendly staff, from reception to cleaners to doormen. The room was the standard one, but came with Nespresso machine, TV, shower over bath, lots of little extras and a choice of pillows. It even had a second door to close the entrance / bathroom / wardrobe away from the bedroom. A great location, handy for all Bilbao offers, from Tapas bars, Museums, the River, and transport links around the city / Bizkaia area.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were kindness itself. They new we were leaving around about 5.30 and hat s packed breakfast waiting and a taxi.
Stayed 7 nights in May 2019

8/10 Good

bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very welcoming and friendly. The room and bathroom was a decent size, and the bar downstairs had a pool table.
Stayed 4 nights in Apr 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very good service. This hotel is central. Nice room with large bathroom. The food is also excellent.
Stayed 2 nights in Apr 2019

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, Top notch!
Absolute class in this hotel! Very kind and professional staff, willing to hold your luggage before or after checkout if needed, will happily provide info about the area. In house laundry and breakfast are nice but expensive.
Stayed 3 nights in Mar 2019

8/10 Good

DavidandMaryAnn, London, Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, good appearance, good service... We had a problem with the first room they gave us, on the top floor... Too hot, no air conditioning allowed in winter(!?), two wall sockets not working, one light bulb dead... But they changed us to a lower floor, which was cooler (since heat rises!!!???). From the speed of their reaction and resolution, this was not a new complaint. But an excellent stay in the end!
Stayed 2 nights in Mar 2019

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hospitality. Great room, great price, great staff!
Stayed 3 nights in Mar 2019
Response from Sales Manager on Mar 25, 2019
Thank you very much for your positive comments about our Hotel. It is always a pleasure for us to know that our clients have enjoyed their stay. We hope to see you again. Best regards

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but not five stars
The hotel is in a good location not far from the river. Although it is listed as a five star hotel, I would have to disagree with this as there was wallpaper hanging off the wall in the corridor (although this was fixed the next day), the power sockets in the room were a bit loose and some did not work and the walls in the room were scuffed and the chairs stained. There is no air conditioning at this time of year, only central heating, and the room was quite stuffy so we had no choice but to turn the heating off and open the window at night, which resulted in my partner being able to hear revellers all night (there is a bar directly opposite) and people coming back to their rooms (the floor in the corridor is wooden and the doors to the rooms aren’t soft closing). Luckily I had earplugs so I was fine. All in all the hotel is fine but I think the star rating needs to be revisited.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very good, walking distance to and from places of interest. The service was excellent, happy and smiling faces and willingness to help in any way. Amenities was very good, including the use of the Tea and Coffee Room for Superior Room guests and member club. The breakfast buffet could use some improvement given the premium price they charge,
Stayed 7 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice room, though the double bed was actually two twin beds pushed together. The Wi-Fi was terrible and essentially not usable. This was mentioned to the front desk several times, but nothing was done to remedy the problem.
Stayed 1 night in Nov 2018

6/10 Okay

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Awful pillows
The hotel was lovely. Everything was perfectly fine until we went to bed. Mattress was firm (that's okay) but the pillows were as hard as bricks and made sleeping very uncomfortable and broken. In hindsight perhaps we should have asked for different pillows but we were so tired we didn't think to. There were only three pillows for two people.
Stayed 1 night in Nov 2018