Ratings based on 267 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Reading
Great location for seeing main sites.Posted Sep 8, 2015
Pros: Great location. Well presented with friendly, helpful staff. Very quiet. Metro stations and tram stops are nearby.
Cons: Nothing obvious.
Location: Within easy reach of the city centre and main attractions. A few bars and restaurants along the road and also near to a busy bar area.
Bilbao is a beautiful city set below the surrounding rolling hills, where very modern buildings blend in perfectly with old and traditional architecture. The streets are very clean and everything appears to be well maintained. The hotel was a short walk from city centre where the airport bus stops and provided quality accommodation with friendly, helpful staff. The location was perfect for visiting the main sites in the city and was close to transport links. It is also a few minutes walk from Ledesma St, a busy area for bars and restaurants. Overall, a pleasant and interesting stay in a city which is ready to become a major tourist destination.
for Couplesby Tasha from London, UK
Comfortable & Well LocatedPosted Sep 1, 2015 on Hotels
We were welcomed by friendly staff and found the room comfortable and spacious. The room was well equipped and the receptionist was helpful in pointing things out in Bilbao. Hotel was in a great location, central to everything.
for Getaway With Friendsby vicent from alzira
Posted Aug 18, 2015 on Hotels
esperaba mas de un cinco estrellas
for Familiesby Emanuela from Nice
Super emplacement, bonnes prestations.Posted Aug 9, 2015 on Hotels
Surclassement en chambre supérieure. Voiturier et personnel perfets. Petit déjeune non compris: choix entre buffet et continental (moins cher). Emplacement stratégique. Plusieurs restaurants dans le quartier. Nespresso avec capsules offertes dans les chambres.
for Couplesby Timothy from Mirfield
Excellent hotel in BilbaoPosted Aug 5, 2015 on Hotels
Very enjoyable stay at this most comfortable hotel. Situated in quite a pleasant area within close proximity to the main shopping area. We were given a good size room and bathroom which were meticulously clean, while the staff were polite, helpful, and attentive at all times. We ate in the restaurant one evening and enjoyed a beautiful meal which was well-prepared and presented, in addition to being very reasonably priced. The service here was also very good. I would have no problem in recommending this hotel to anyone.
for Couplesby A verified traveler
Night at BilbaoPosted Aug 3, 2015 on Hotels
One night but very attentive staff and making sure all our questions answered and needs meet.
for Business Travelersby A verified traveler
Less comfortablePosted Aug 3, 2015 on Hotels
It was less than medium; very old furniture and system in this hotel,
for Couplesby Johannes
Posted Aug 2, 2015 on Hotels
by A verified traveler from London
Not really 5*Posted Jul 25, 2015
Pros: Well located for exploring the city. Rooms were a reasonable size and decorated. The helpful staff.
Cons: Need to sort out air-conditioning in the bedrooms! Free WiFi is patchy - would expect better. Hence our rating that we would not recommend to a friend
Location: Guggenheim, great restaurants and tapas, old city, near to river, Bilbao Athletic football stadium, near to good shopping.
We were disappointed with this hotel because although rated as 5* the rooms (superior) did not have air-conditioning that worked. Given the temperature outside during our stay was in the high 30s the rooms were very uncomfortable to be in. Our son was moved to another room that air-conditioning was working better in but no other rooms were available. The downstairs reception areas did have proper air-conditioning. We were provided with a fan to try and alleviate the problem but this was noisy at night and opening a window also meant a noisy night. The staff, however, were excellent and the concierge went out of his way to provide maps of cycle routes for my husband. The breakfast was expensive and did not look value for money and the bar lacked atmosphere. There was secure parking but this was quite expensive.
for Couplesby linda
5 stjernes hotel, i virkeligheten er ett 3 stjernePosted Jul 24, 2015 on Hotels
Et totalt helt misvisende å rangere dette hotellet til 5 stjernes.... Max 3 stjernes....Hvis dette er 5 stjernes, lurer vi på hva ett 3 stjernes er..???? Skikkelig skuffende....I tillegg frokost som en betaler 150,- kr( 16 E) for.... Elendig.... Litt brød med 3-4 påleggsorter???Ble kalt buffee....??? De som rangerer hotell med sjerner , bør virkelig ta seg sammen( ta seg en tur å se) Kan ikke lengre tro på stjernestempelet,,, det er en vits!!!! ELENDIG,,, anbefales IKKE,,,,