Ratings based on 317 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

I loved the location of the hotel.

Posted Apr 17, 2017
Pros: Location, staff, comfort
Cons: One or two areas maybe need a little re decorating but it all adds to the atmosphere
Location: Walkway, museum and everything is right on your doorstep
Our car taken away from us immediately on arrival and we could settle in easily. Lovely room, welcoming staff and the location was perfect. So close to the walkway by the water and the museum, fabulous for our little dog to get her walks. The breakfast was beautiful and efficiently served too. I would return here in a minute!
5 out of 5
by A verified traveler

Lovely hotel, good service

Posted Jan 2, 2017 on Hotels
Great location in the centre of Bilbao , easy for bars and shops
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 28, 2016 on Hotels
5 out of 5
by A verified traveler

Excellent hotel in the center of Bilbao

Posted Oct 18, 2016 on Hotels
Excellent hotel. Friendly and professional staff
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 5, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 3, 2016 on Hotels
5 out of 5
by A verified traveler

Friendly place, good service, very quite!

Posted Oct 3, 2016 on Hotels
Fantastic, very enjoyable ¡
3 out of 5
by A verified traveler

Great staff but hotel is desperate need of refit

Posted Sep 23, 2016 on Hotels
The staff were lovely but this hotel is scruffy and tired and desperately in need of refurbishment. It's certainly not a five star establishment.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 16, 2016 on Hotels
4 out of 5
Recommended
for Couples
by A verified traveler from Perth

One night in Bilbao

Posted Sep 9, 2016
Pros: Location and foyer were the best parts of this hotel
Cons: The key rings were very cute and fit with the hotel but HUGE for carrying around in a small handbag
Location: Walking distance to the Bilbao Guggenheim and Old Town
We only stayed in Bilbao for one night, but it was a lovely one. This hotel was older, but still delightful. Lovely chandelier in the foyer, with marble and wood. The room was spacious enough, clean and bright. Coffee machine in the room, and clean bathroom. Staff at check-in were friendly and spoke very good English which was helpful as my brain kept trying to bring in high school German, rather than the Spanish phrases I'd learnt for the trip!