Ratings based on 283 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Bilbao
Good locationPosted Apr 10, 2017
The light bulbs were out, the garbage can was broken , the tissue dispenser was empty. When I get there I said to the staff hi how are you and they starred at me blankly. (I said it in Spanish) when I asked for any information of the town they just handed me a map without saying anything.
for Everyoneby A verified traveler from London
Great central hitelPosted Mar 20, 2017
Pros: Helpful staff and well equipped rooms
Cons: A little bit of general maintenance required. Also no USB connections in the room. However, staff kindly provided an adaptor.
Location: Great location for all the bars and restaurants in town.
I really enjoyed a stay at this hotel. Rooms were of a decent size, well located and they had most of the facilities you'd be looking for in a modern hotel. Lobby bar and roof terrace are nice features. There were some points about the condition within the room that I could add, but they didn't affect the convenience of my stay.
for Everyoneby A verified traveler
Posted Feb 28, 2017
Very nice hotel at the centre of the city! we really enjoyed our stay!!
by A verified traveler
Posted Sep 26, 2016 on Hotels
by A verified traveler
Good locationPosted Sep 20, 2016 on Hotels
Helpful staff. Not a luxury property, but worked for us.
for Everyoneby A verified traveler from Parkzville BC. CA
Good locationPosted Sep 10, 2016
A Little dated. Carpets stained, could use replacement. Location good, close to metro. Easy to find from Moyua sq. Airport bus stop. 20 min walk to Guggenheim, Not a bad value for $ spent.
by A verified traveler from North Yorkshire
1 night stay to watch Bilbao v BarcaPosted Sep 2, 2016 on Hotels
The hotel was great. Was checked in early by friendly and helpful staff. Room service late on the Sunday evening was quick and a great quality meal. Overall a great hotel to stop in.
Posted Aug 17, 2016 on Hotels
The only benefit of the hotel is its location and free coffee from 12am to 6am brought to your room. The beds are horrible. Perhaps for a 3 star rating and lower. I think that everything that is considered 4 stars in this hotel you must pay for extra like breakfast, room service, and massages. Did not receive wifi connection in my first room had to change. The hotel has 3 elevators but seems like only 1 works. had to wait several mins. for elevator to come. Hotel needs to invest heavily into modernization. or could lose star rating Interesting fact- After famous plane crash in Bilbao during the 80s. Passenger belongings were brought to this hotel for identification.
by Justin from London
Overall nice experiencePosted Jul 11, 2016 on Hotels
Great place to sleep after BBK Live, Quiet and nice tapas around the corner.. Gracias...
by Joanne from Sydney
Good for a short stayPosted Jul 6, 2016 on Hotels
The hotel was conveniently located- it was about a 15 minute walk from the bus stop and also just under 15 minutes to the Guggenheim. The beds were a little too hard for our liking, and the pillows a little too flat. We really enjoyed having access to Le Club, the lounge on the top floor that featured a great view, long with tea and coffee facilities.