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Hotel Kaia

Star Rating
2 out of 5



3.2 / 5
16 reviews


  • Free WiFi
  • Pet Friendly
  • Restaurant
  • Breakfast Available


What's nearby

  • Popular Location
    Estuary of Bilbao
    5 min walk
  • Popular Location
    Port of Bilbao
    18 min walk
  • Airport
    Bilbao (BIO)
    23 min drive
  • Popular Location
    Getxo Aquarium
    23 min drive

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    About this area


    Located in Zierbena, Hotel Kaia is next to a golf course and near the beach. Port of Bilbao and Meaztegi Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Estuary of Bilbao and Cala del Vivero. Looking to enjoy an event or a game while in town? See what's happening at San Mames Stadium or Estadio Nuevo Lasesarre.

    What's nearby

    • Popular Location
      Estuary of Bilbao - 5 min walk
    • Popular Location
      Port of Bilbao - 18 min walk
    • Popular Location
      Getxo Aquarium - 23 min drive
    • Popular Location
      Vizcaya Bridge - 24 min drive
    • Popular Location
      Sopelana Beach - 25 min drive

    Getting around

    • Santurtzi Metro Station - 5 min drive
    • Santurtzi Station - 6 min drive
    • Bilbao (BIO) - 23 min drive


    • Onsite dining venue – Restaurant with a bar offering local cuisine. Serves breakfast and lunch daily.

    About this property

    Hotel Kaia

    A restaurant, a bar/lounge, and dry cleaning are available at this smoke-free pension. WiFi in public areas is free. Other amenities include multilingual staff. All 7 rooms offer free WiFi, flat-screen TVs with digital channels, and desks.



    Check-in between 2 PM - 9 PM
    Minimum check-in age - 18

    Special check-in instructions

    The front desk is open daily from 9 AM - 9 PM.


    Check-out before 11 AM

    Children and extra beds

    • Children are welcome.
    • Rollaway/extra beds are available for EUR 12.0 per night.
    • Free cribs (infant beds)!


    • Pets allowed for an extra charge of EUR 10 per pet, per day, plus a deposit of EUR 10.00 per stay
    • 1 per room (up to 33 lbs)

    Payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for continental breakfast: EUR 3.00 per person (approximately)
    • Pet deposit: EUR 10.00 per stay
    • Pet fee: EUR 10 per pet, per day
    • Rollaway bed fee: EUR 12.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy.
    Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    • No onsite parking is available.
    • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
    Guests must contact this hotel in advance to reserve a crib (infant bed) or rollaway/extra bed. Please contact the office using the information on the reservation confirmation received after booking.

    We should mention

    Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

    Property is also known as

    • Hotel Kaia Zierbena
    • Kaia Zierbena
    • Hotel Kaia Pension
    • Hotel Kaia Zierbena
    • Hotel Kaia Pension Zierbena

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free nearby parking

    Food and drink

    • Continental breakfast available for a fee daily 9 AM–11 AM: EUR 3.00 per person
    • 1 restaurant
    • 1 bar

    Family friendly

    • Dry cleaning service
    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)

    Guest services

    • Daily housekeeping
    • Dry cleaning service
    • Front desk (limited hours)
    • Luggage storage
    • Multilingual staff

    Languages spoken

    • English
    • French
    • Spanish


    • Terrace


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower


    • Smoke-free property

    Room amenities


    • Blackout drapes/curtains
    • Climate control (heating)
    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)


    • Bathtub
    • Free toiletries
    • Hair dryer (on request)


    • 22-inch flat-screen TV
    • Digital channels


    • Desk

    Nearby things to do


    • Adjacent to a golf course
    • Beach access
    • Scuba diving

    Where to eat

    • Onsite dining venue – Restaurant with a bar offering local cuisine. Serves breakfast and lunch daily.

    Guest rating

    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    Right next to ferry port

    Proximity to the port excellent. Not well signposted. Keys have to be picked up in bar, confusing. Hotel is clean but very hollow in sound and not soundproof in rooms. A dog was in hotel which barked all night and a crying child , doris banged and all footsteps can be heard. Hardly slept a wink. Nowhere to buy coffee and bar was closed so no breakfast. No fans or air con. Shame it could be good only 5 mins to ferry.

    Stayed 1 night in Jul 2019


    Close to ferry.

    It is very close to the ferry which was convenient for the morning but there is no parking at the hotel and public parking nearby was very busy. Check in was at a restaurant/bar below the hotel. We were told the restaurant closed at 9pm and they were shut tomorrow for a holiday so no breakfast was available. The room was basic. Maybe all this would be ok in a two star hotel if the price was two star. For the rest of our trip we had mainly stayed in Paradors where the rate with breakfast was little more than the room rate here. We will not be returning.

    Stayed 1 night in Aug 2018

    5/5 Excellent


    Hotel Kaia was definitely worth the extra walk!

    4/5 Good

    quaintest hotel & location

    Quaint hotel, perfect location for ferry port which was literally 5 mins away Check in was in restaurant below which was ok Room was very clean & comfortable but could do with tea/coffee making facilities as bar below closed at 9pm

    Stayed 1 night in Sep 2017

    4/5 Good


    Very pleasant stay

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