Ratings based on 505 Verified Reviews

4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire

Nice hotel.

Posted May 29, 2017
Pros: Clean. Helpful staff. Wifi not a problem. Reasonable standard of hotel.
Cons: Aircon in our room was not as cold or powerful as it could have been, but thankfully we weren't there in the middle of summer.
Location: Walking distance to everything. Bars and restaurants near by.
Nice hotel with helpful staff. Reasonably good location and easy to find. Bedroom was very comfortable, spacious and clean. We had a balcony overlooking the street at the front of the hotel. It was a bit noisy late into the night on Friday and Saturday nights, but it wasn't too much of a problem as the noise was coming from people outside on their way home. No problems with the hotel at all. We arrived a good few hours earlier than the check-in time but our rooms were already available so that was a massive bonus.
Comment from Hotel Management
Jun 2, 2017 by HOTEL SILKEN INDAUTXU ****, Hotel Management
Dear Jennie, We really apreciate your feedback and opinión left. here at Silken Indautxu woul be a pleasure to welcome you again. Best regads
4 out of 5
by Steven

Rooms looking tired but good value

Posted Apr 23, 2017 on Hotels
The public areas were nice and modern but the rooms were looking tired, saying that it was clean and bathroom had everything you would want and was also clean. Plenty of places to eat around the hotel. Good selection of food for breakfast.
Comment from Hotel Management
May 9, 2017
Thank you Steven, a pleasure for us to know that your stay has mainly satisficed you. Hope there´s a chance for us to welcome your at any other time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great facility

Posted Apr 23, 2017
WONDERFUL! Near tram and bus, easy conneact, generous bfast.
Comment from Hotel Management
Apr 27, 2017 by Hotel Silken indautxu ****, Hotel Management
Thank you for your feedback and time. Hotel Silken Indautxu and its team would be glad to see you at any other time you wish.
4 out of 5
by A verified traveler

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
May 9, 2017
Gracias por su tiempo y valoración, esperamos regrese a Silken Indautxu, nuestro equipo estará encantado de darle una cordial bienvenida y mejor servicio
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Central location. Friendly helpful staff.

Posted Mar 2, 2017
Pros: As above
Cons: Cafeteria food and service could be improved. Lacking in both but only when compared to the restaurant.
Location: Close to tram stop. Walking distance to museums.
Central location , friendly helpful staff. Restaurant was excellent and great value. Not so impressed with the cafeteria at night, restarant was much much better value and much better quality of food. Definitely will return.
Comment from Hotel Management
Mar 10, 2017 by Hotel Silken indautxu ****, Hotel Management
Thank you for your comments and suggestions, looking forward seeing you in a next visit to the city of Bilbao. Best regards
3 out of 5
by A verified traveler

A bit older facilities for 4 stars

Posted Nov 30, 2016
Pros: Nothing special
Good experience, no problems, nice stuff, close to city center, very close. Nice rooms, but its all a bit older in the rooms.
Comment from Hotel Management
Dec 13, 2016 by Hotel Silken Indautxu , Hotel Management
Thank you for your time, hope see you a next time you visit the city, we´ll be glad to welcome you again Best regads,
5 out of 5
by A verified traveler

Very good all round. Couldn't fault it.

Posted Nov 16, 2016 on Hotels
Helpful staff, excellent facilities, location close to central attractions and on site parking all made for a very enjoyable and convenient stay.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your mention, we´re glad to know that your stay with us had really satisficed you as much as your visit to the city of Bilbao. Hope see you in a next time, Silken Hotels and its web would be at your dispossal at any time. Kind regads
4 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your opinión, best regards
5 out of 5
by A verified traveler

nice safe area

Posted Oct 28, 2016 on Hotels
Great hotel for sightseeing
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your recommendation, looking forward welcoming you here at Silken Indautxu. best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel in great location.

Posted Oct 27, 2016
Pros: Great location, really helpful staff, good facilities, excellent restaurant
Cons: In the restaurant they didn't let us join 2 tables despite many empty tables and there were 5 of us so we were forced to sit separately! WHY?
Location: Bilbao is fantastic where we stayed (near Gugenheim museum) but the old town is spectacular. People go to coastal towns, but N of Spain offers more.
We came to Bilbao to see the town so the hotel was perfectly adequate. The beds are big so the room was a little tight but nothing to worry about.
Comment from Hotel Management
Nov 22, 2016 by responsable de realaciones con clientes, Hotel Management
Dear Guest We´re glad to have you as a guest of this house, and hope there´s a a next time for ypu to know more about Bilbao According to the restaurant, we keep good note of it to of couse be more flexible with these Little things. Best regads