Ratings based on 180 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

A bit older facilities for 4 stars

Posted Nov 30, 2016
Pros: Nothing special
Good experience, no problems, nice stuff, close to city center, very close. Nice rooms, but its all a bit older in the rooms.
Comment from Hotel Management
Dec 13, 2016 by Hotel Silken Indautxu , Hotel Management
Thank you for your time, hope see you a next time you visit the city, we´ll be glad to welcome you again Best regads,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel in great location.

Posted Oct 27, 2016
Pros: Great location, really helpful staff, good facilities, excellent restaurant
Cons: In the restaurant they didn't let us join 2 tables despite many empty tables and there were 5 of us so we were forced to sit separately! WHY?
Location: Bilbao is fantastic where we stayed (near Gugenheim museum) but the old town is spectacular. People go to coastal towns, but N of Spain offers more.
We came to Bilbao to see the town so the hotel was perfectly adequate. The beds are big so the room was a little tight but nothing to worry about.
Comment from Hotel Management
Nov 22, 2016 by responsable de realaciones con clientes, Hotel Management
Dear Guest We´re glad to have you as a guest of this house, and hope there´s a a next time for ypu to know more about Bilbao According to the restaurant, we keep good note of it to of couse be more flexible with these Little things. Best regads
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Oct 9, 2016
Near evry thing you need shops restorent and other thing
Comment from Hotel Management
Nov 22, 2016 by Reposable de realciones con clientes, Hotel Management
Thank you very much for your opinión left, hope there a change to have you again as a guest of this house, Best regards,
3 out of 5
by A verified traveler

fine for a one night stay

Posted Oct 8, 2016
We stayed for a single night on our way back home. Hotel's staff was not friendly Ssince our flight left at 6:45 am we decided to leave the hotel at 4:00 am,, no one at the hotel advised us that the airport opened ar 5:00 am so we waited on the sidewalk for close to an hour
Comment from Hotel Management
Nov 22, 2016 by Responsable de relaciones con clientes, Hotel Management
We apologize if ypur experience at Silken Indautxu has not been as we expect. Keep note in order to improve our service and give the information our guest demands at any time. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Heaven in Bilbao

Posted Sep 10, 2016
Hi,here for Nine nights,august/September. starting off with the negatives,well that's that over. The positives did I really pay that much for this hotel what good value. Room an acceptable size,large bed, with a bathroom with all amenities squeezed in. good selection of toiletries,excellent bathtub. Very clean. The hotel provides a card to hang on the door handle for repairs, I know coincidence but maintenance appeared before I closed the door. Also AC serviced. Hotel has a lovely sitting area that doesn't come over from website. An outside bar sitting area for smokers? A lovely cafe for breakfast with staff that look after you. Saving the best for last, what a restaurant,what a menu, a lovely selection,super presentation, expertly served, fantastic tastes,three courses of pure joy. Beautiful wine and water to boot. So good value it's hard not to eat at the restaurant each night. Complimented by my beautiful wife.So much fun,and joy that I was able to relive over the course of the holiday. Bilbao,like the hotel very clean. excellent, river running through city always gives me pleasure. The beach is at the end of a metro journey,a long metro journey and walk. Metro bus in operation. We stayed at end of team stop lively ride. The tram,metro and bus all on the same Barik card . Fun. Including bus back to airport. Guggenheim was worth a look. The arts museum , closed on the day we Guggenheimed, was even better. The painting,the sculptures showing so much fun and free entry on the
Comment from Hotel Management
Sep 16, 2016 by Responsable Relacion con Clientes: H.S. Indautxu, Hotel Management
Dear Paul, A pleasure to have you as a guest of this house, keeping our commitment and trying to give the best service and attention to our travellors. Looking forward welcoming you in a future, best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Posted Jul 23, 2016
Excellent location. The room was perfect. Efficient staff at reception. No complaints
Comment from Hotel Management
Nov 23, 2016 by Responsable relaciones con clientes, Hotel Management
Thank you for your recommendation and comments left, Hotel Silken Indautxu and its staff would be glad to welcome you again. Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2016
The provided internet connection was slow. If you wanted a decent connection you had to pay 6-7euros a day (or 2.5 per 30 minutes, or 42 euros per 30 days).
3 out of 5
by A verified traveler from Cumbria

Big disappointment

Posted Jul 3, 2016
Pros: The location and the public areas
Cons: Better information about access to parking when it is requested in advance. It would help to know about the one way system around the hotel.
Location: Good location
Hotel parking was on a one way street which we were not warned about. Reception staff on arrival were quite dismissive about accessing the parking. Coffee machine not working at breakfast. The room next door was being refurbished and the work was very noisy until 6pm. Following complaint, we were not charged for parking. However the location is good and there are plenty of good bars and restaurants nearby.
Comment from Hotel Management
Nov 23, 2016 by Responsable de relaciones con clientes , Hotel Management
Dear Guest, Improvements in our facilities, had been made during the last few months, nowadays all romos are working properly. We appologize for the inconvenience caused and hope there´s another time for you to visit Bilbao and Silken Indautxu, where you´ll be warmly welcome. Best Regads,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything.

Posted Apr 23, 2016
We had a wonderful stay, very nice and lively hotel, nice and comfy room, bed matress could be better, bathroom and amemi ies very nice.
Comment from Hotel Management
Nov 23, 2016 by Responsable de relaciones con clientes , Hotel Management
Dear Guest Thank you very much for your comment left, we´re glad you to leave this mention about your stay at Silken Indautxu. Kind regads,
3 out of 5
by A verified traveler

rooms need renovation

Posted Apr 15, 2016
Smell in the room was very bad. The rugs old aim the hall and room. Dark.
Comment from Hotel Management
Nov 23, 2016 by responsable de relaciones con clientes , Hotel Management
Dear Guest, Our rooms has been already renovate with more light and new floor, we appologize if in your stay we couldn´t fulfill your own expectations. Oru best regads,