Ratings based on 608 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from London

Great location and pleasant stay

Posted Dec 3, 2016
Pros: Location, service and comfort.
Cons: Swimming pool area wasn't exactly great, could have been bigger. A Jacuzzi would be a nice complement.
Location: Shopping centre only across the road, and walking by the river shows many attractions. Plus nice park behind hotel.
Hotel was situated in the city centre, only a 5 minute walk to places to eat, shop, etc. Nice park behind.
5 out of 5
by A verified traveler from Chihuahua, México

Posted Nov 27, 2016
Great Hotel! Best value for your money. It is in the best location in Bilbao.
5 out of 5
by A verified traveler from lisbon

Beautiful view, great location

Posted Oct 23, 2016
Pros: Excellent, helpful & friendly staff awesome location, Incredible view
Cons: No tea facilities in the room that was the only down fall to this hotel
Location: Amazing location, close to The Guggenheim, the river, la gran via & walking distance to el Casco Viejo
4 out of 5
by A verified traveler

Undesirable nightime interruptions

Posted Oct 17, 2016
Location: Bilbao. Breathe fresh air.
The highlights were a mosquito in the room all night and one of 2 elevators breaking down bringing an elevator engineer to talk constantly on his mobile phone outside our bedroom door for half an hour in the early hours. The elevator did not get fixed. Overall a pleasant room but the unexpected intrusions resulted in a very poor night's sleep.
5 out of 5
by A verified traveler

Excellent location, room and facilities

Posted Oct 11, 2016
Location: Walking distande from museuns, parks and restaurants. Perfect for a morning run
Excellent location, excellent staff, swimming pool, gym and sauna
5 out of 5
by A verified traveler

Nice hotel in great location

Posted Oct 2, 2016
Nice and friendly staff and great room. Swimming pool is very nice, too
5 out of 5
by A verified traveler

Wonderful Location, beautiful hotel

Posted Sep 27, 2016
The hotel is located within walking distance to the Guggenheim Museum and many restaurants and shops.
5 out of 5
by A verified traveler

Nothin to complain about

Posted Sep 24, 2016
Everything worked. Close to old town, shopping & great restaurants and Guggenheim
5 out of 5
by A verified traveler

Very nice hotel with all comforts

Posted Sep 23, 2016
This is a large and comfortable hotel very close to the Guggenheim and Fine Arts Museum. The rooms are large and well appointed, all comforts catered for. The staff were amazingly helpful and friendly. The only thing that let it down was the poor quality food in the bar. That said, it was very late on the evening when we ordered so perhaps that explains the rather dismal and tough chicken. Otherwise an excellent stay.
5 out of 5
by A verified traveler from Melbourne, Australia

Nice hotel, close to the Guggenheim

Posted Sep 20, 2016
Nice hotel. Very close (walking distance) to the Guggenheim. There's a shopping centre across the road. Very friendly, welcoming staff. Lovely view of the river from our room. Nice, heated pool. Great sauna. Would stay there again.