Ratings based on 513 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Centrally located

Posted Dec 27, 2016
The hotel is in a good location with easy accessibility to most attractions and transit. The hotel rooms are located downstairs below the ground floor, therefore there is no chance of a view. Was annoyed when cleaning staff just entered room with knocking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything!

Posted Oct 6, 2016
Excellent hotel close to best eating and shopping and sight-seeing. Bilbao is a walking town, so can get anywhere in 30 minutes tops. Close to Guggenheim and Fine Are Museum. Only drawback is it is on street above discos, which can be noisy from Thursday through Saturday nights, but were quiet on our stay. Nice bar on main floor. Excellent extensive breakfast, worth the price.
5 out of 5
by A verified traveler

Conveniet hotel and staff werevery helpfull

Posted Oct 5, 2016 on Hotels
All was really great , only comment will be that description does not tell you that there is a fee for the Spa, was very disappointed that you had to pay , unexpected.
3 out of 5
by A verified traveler

Posted Oct 2, 2016 on Hotels
Really, really noisy on the Friday night from 11pm until 6am the next morning.
4 out of 5
Recommended
for Couples
by A verified traveler from Birmingham UK

Great hotel, ideal for weekend break

Posted Sep 4, 2016
Pros: The staff were really friendly and helpful. The parking garage is a little difficult to find but they gave us a map and clear directions.
Location: I would advise visiting the Guggenheim (book ahead, huge queues!) there are also some fabulous bars and restaurants within easy walking distance.
We stayed at the hotel as a first stop off on a tour of Northern Spain after getting off the ferry in Bilbao. The hotel was in a quiet location but within easy walking distance of The Guggenheim and also some fab restaurants. The bed was comfortable and the room spotlessly clean. The bar looked inviting but as we were only there for one night we didn't get a chance to experience it as we were eager to get out and see a little of Bilbao.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Excellent - highly recommended

Posted Aug 16, 2016
Newish hotel located in the heart of Bilbao, within walking distance of the Guggenheim Museum and other attractions. Clean, tidy and very well presented. Quiet, comfortable room. Public car park located within walking distance if you're driving, with short term parking in front of the hotel to allow easy check-in. Staff were very friendly and helpful.
4 out of 5
by Stephen from Huddersfield

Good hotel, inaccurate information.

Posted Jul 24, 2016 on Hotels
The hotel took a little finding, as the Hotels.com itinerary gave its address as San Vincente, which our satnav didn't recognise, instead of the corrct version, San Vicente. Otherwise a lovely stay. Oh, and the hotel facilities details and opening times need updTing on the site and the information foler in the rooms.
5 out of 5
by Raul E. from NJ

Visit to Bilbao

Posted Jul 14, 2016 on Hotels
We stay just one night. The hotel was nice clean and the service was excellent. Pillows were very hard
4 out of 5
by Carl from Liverpool

No complaints here, would return again

Posted Jun 13, 2016 on Hotels
stayed when visiting Sheffield, very handy Impressed with how secure the hotel was, you needed your room card to get into the lift and also onto what ever floor you where staying on. No Air con in room which appeared to get quite warm, however there was a large fan in the room which helped. Overall very happy with no complaints
5 out of 5
by Norton from Melbourne

Bustling Bilbao

Posted Jun 10, 2016 on Hotels
Great room in a lovely hotel. Very quiet area but within walking distance of many attractions, especially the Guggenheim.