Estimado Mario,Muchas gracias por su reseña y confianza en Hesperia Bilbao, esperamos volver a verle pronto.Atentamente,

Dear Peter, Thank you for sharing your experience in Hesperia Bilbao. We are pleased to know that you enjoyed our services. Please, know that in the mini bar of the rooms we provide bottles of water as a courtesy. We take into account the issues mentioned and will share them with the involved departments to solve them as soon as possible. We hope to see you again next time you come to Bilbao!Best wishes,

Estimada Sra Amyn,, Ha sido un verdadero placer haber contado con usted entre nuestros huéspedes. Muchas gracias por dedicar parte de su valioso tiempo a rellenar nuestra encuesta de satisfacción. Gracias por la puntuación tan positiva otorgada, así los tan buenos comentarios. Confiamos en que vuelva pronto a visitarnos en Bilbao, Reciba un cordial saludo, Itziar Calderón Front Office Manager

Dear Sebastian,Thank you for your comments, we look forward to welcome you again soon in Hesperia Bilbao.Best wishes,

Dear Valerie,Thank you for your review, is great to know that you enjoyed your stay in Hesperia Bilbao.See you soon,

Dear Katherine,Thank you for your detailed review, is great to know that everything met your expectations.Best regards,Rakel GarciaFront desk Receptionist

Estimado Sr. David, Ante todo, muchísimas gracias por seleccionarnos como hotel para su estancia en Bilbao.Es un placer para todos nosotros poder atender todas su y poder facilitar la experiencia. Esperamos recibirles tan pronto como sea posible!Atentamente, Sandra ArtecheDpto de recepción.

Dear Thomas,Thank you for choosing Hesperia Bilbao. We are happy to read that your stay in the hotel was pleasant and confortable.Warm regards,

Estimado Michal,Gracias por compartir su experiencia en Hesperia Bilbao. Esperamos tener la oportunidad de recibirle en el futuro.Saludos,

Dear Mrs. Melanie, Thank you so much for sharing your experience with our team. It has been a pleasure meeting you. Sincerely, Sandra Arteche

Dear Liset,Thank you for your review. We hope to see you again soon.regards,Rakel GarciaFront desk Receptionist

Estimada Flor María, Muchísimas gracias por seleccionar nuestro establecimiento para pasar su estancia en Bilbao. Es un placer poder atender todas las necesidades de nuestros huéspedes, y parece en este caso así ha sido. Disfruten las fiestas!Un cordial saludo, Sandra Arteche

Dear Tim,Thank you for choosing Hesperia Bilbao. We look forward to welcom you again soon.Warm regards,Rakel GarciaFront desk Receptionist

Dear Mr. Bagdan, First of all, thank you so much for sharing your detailed feedback with our team of Hesperia Bilbao. We are glad to know that your stay was confortable and relaxful. It is a pleasure to be able to attend to all your needs and it seems to have been so. We look forward to seeing you as soon as possible. Sincerely,Sandra Arteche

Estimado Fernando,Muchas gracias por escoger Hesperia Bilbao, y por tomar parte de su tiempo para dejarnos una reseña.Estamos encantados sabiendo que pudimos cumplir con sus expectativas y esperamos hacerlo nuevamente de cara al futuro.Un saludo,

Dear guest,First of all thank you for trusting Hesperia Bilbao once again. It was a pleasure having you, and makes us really happy to know that you enjoyed your stay.Best regards.

Estimado Daniel,Gracias por compartir su experiencia en Hesperia Bilbao. Esperamos poder recibirles nuevamente en un futuro no demasiado lejano.Recuerdos cordiales,

Dear Elizabeth,Thank you for choosing Hesperia Bilbao once again. Is great to know that you enjoyed your stay with us.Best regards,

Dear Mr. Doug,Thank you for sharing your experience in Hesperia Bilbao. It was a pleasure having you with us, and is really pleasant to read that we could met your expectations.Best regards,

Estimado Jaime,Muchas gracias por tomar parte de su tiempo en escribirnos una reseña. Esperamos poder recibirles nuevamente en Hesperia Bilbao.

Estimado Daniel,Gracias de nuevo por escogernos. Ha sido un placer poder acogerle en Hesperia Bilbao.Le mando un saludo cordial,

Dear Mr. James, Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We are sure that all of our hotel staff enjoyed taking care of your needs as much as you enjoyed your stay. Thank you so much for choosing us for your stay in Bilbao. See you soon!!Sincerely, Sandra ArtecheFront Desk.

Dear Mrs. Karen,Thank you so much for writing us such a good review.We hope to see you again next time!

Estimado Sr. Héctor, Nos alegra saber que nuestro personal hizo que su experiencia con nosotros fuera memorable y que disfrutó de todos los servicios que ofrecemos. Transmitiré sus elogios al resto del equipo para hacerles llegar su feedback. Atentamente, Sandra A. Dpto de recepción

Dear Mr./Mrs. Alina,Thank you for taking time to giving us such a good review. We are pleased that we could get to reach your expectations. Waiting to see you in the nearest future,

Dear Mrs. Kimberly, Thank you very much for taking the time to give us such nice words about your stay with our team at Hesperia Bilbao. We like to pamper our guests to make them feel at home. We would like to see you as soon as possible!Sincerely, Sandra A. Front Desk.

Dear Elaine, We are happy that you enjoyed your stay and look forward to having you as a guest at our hotel again.It has been a huge pleasure. Thank you so much for choosing us for your stay in Hesperia Bilbao. Sincerely, Sandra A.

Dear Stephanie,Thank you for your acknowledgment of all the hard work and commitment by our associates! We will be sure to share it with them. We strive to provide the best possible service to our guests, and their satisfaction is our reward. We look forward to serving you in the future. Sincerely,

Dear jane,We noted with pleasure the positive rating you have posted on your Hesperia Bilbao experience. And look forward to welcoming you back.With best regards,

Estimado Luis, Le agradecemos que haya dedicado tiempo para proporcionarnos una valoración de su estancia en Hesperia Bilbao.Es un auténtico placer poder atender sus necesidades. Atentamente,

Dear Anonymous, Thank you for taking the time to provide us with a review of your stay at Hesperia Bilbao. We are sorry to hear that your stay did not meet your expectations. Sincerely,

Estimado Jaime Paul,En primer lugar agradecerle nuevamente que nos haya escogido para disfrutar de su estancia en Bilbao.Trabajamos a diario para satisfacer las expectativas de nuestros huéspedes y nos alegra saber que con ustedes hayamos cumplido.Un saludo y esperamos verle nuevamente,

Dear Anonymous,On behalf of the entire team at Hesperia Bilbao, we would like to extend our heartfelt gratitude for choosing us for your recent stay and for awarding us a perfect rating of 10 out of 10. Your positive feedback and satisfaction are truly appreciated.It would be an absolute pleasure to have the opportunity to welcome you back to Hesperia Bilbao in the future.Warm regards

Dear Cindy,We appreciate your detailed feedback on your recent stay with us.We're pleased to know that the reception staff provided friendly service. However, we are genuinely sorry to hear about your negative experience in the restaurant. We will address this issue with our restaurant team to ensure that such instances are not repeated.Your feedback is incredibly valuable to us, as it helps us identify areas for improvement. Best regards,

Dear Stefan,Thank you for sharing your positive experience at the Hesperia Hotel. We're delighted to hear that despite the initial issue with your booked room, Miriam at the reception was able to swiftly resolve the matter and provide you with excellent service. We're glad that her helpfulness and friendliness stood out to you.It's wonderful to know that you're considering returning to stay with us in the future. We will ensure that your next visit is just as enjoyable and memorable. Best regards

Dear Ivonne,Thank you for sharing your experience as a reminder to others about the importance of taking precautions and being aware of the potential risks associated with leaving luggage unattended in vehicles.A reminder, we have a 24-hour luggage storage service available. This service allows guests to securely store their belongings with us, ensuring their safety and peace of mind during check-in/check-out times.Best regards

Dear Melanie,That's wonderful to hear!The personalized touches can really enhance a guest's experience.We look forward to welcoming you back in the future

Dear Kenneth,Thank you for bringing your concern regarding the room configuration to our attention. We sincerely apologize for not meeting your expectations in this regard. Please be assured that we value your feedback, and we will address this issue with our team to ensure that similar situations are avoided in the future. Your satisfaction is of the utmost importance to us, and we apologize for falling short on this occasion.Best regards

estimada María,agradecemos sus valoraciones y nos esforzzamos a diario para cumplir con las expectativas de neustrso huéspedes.confiamos poder contar de nuevo con su visita

Thank you for sharing your comments.we hope to see you again in Hesperia Bilbao

Dear Gabriela,Thank you for taking the time to review our hotel. We are pleased you had a good stay and enjoyed our amazing location. We have a great team on site who love assisting each and every one of our guests. We hope to welcome you back very soon as we loved having you stay with us. Best regards,

Dear Rolando,Thank you very much for choosing Hesperia Bilbao for your stay in Bilbao. We are pleased to note that you enjoyed the comforts of our hotel including our hotel and our location. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Hesperia Bilbao.Kind Regards,

Dear William,As an establishment committed to guest comfort, we understand the importance of being able to charge your devices conveniently. We will take note of your feedback and make necessary improvements in the future. In the meantime, please do not hesitate to contact our front desk for any assistance you may need.

Dear Mark,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Hesperia Bilbao.Kind regards,

Dear Sally,Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at Hesperia Bilbao.With best regards,

Dear Dinu,It's wonderful to hear that your experience at the hotel was the best part of your trip to Spain.Thank you for sharing your experience!Warm Regards

Dear Kirby R,Thank your for sharing your experience and thus contribute to our continuous improvement.We are glad to know that you did enjoy our breakfast, staff and lovely city.Best regards

Dear Chad,Thank you for choosing to visit Hesperia Bilbao. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

Dear Frank, We appreciate your feedback and hope to see you again soon. Best regards,