Perfect except for a loud reception under our room
Posted Nov 30, 2016
The hotel was a pleasant surprise. The neighborhood was good for exploring Bilbao (walking distance to the Guggenheim). The lobby was pleasant, and the person who checked us in provided excellent recommendations for walking and food. The room was large and had a refrigerator and electric kettle so we could have tea, juice, etc. in the room. The only drawback was that, on the second night, when we need to get to bed early for a flight the next morning, very loud music started playing in the reception room, which was right under our room. We called the desk at 11:30, and they told us that the scheduled event would go until 2AM. To be fair, they did tell us we could move our room, but that seemed like a lot to ask at almost midnight. I would think that if the hotel had previously scheduled a loud, late night event, they would not have checked people into rooms that would be affected by the event. If you stay here, you should ask about scheduled events, and if there is one, don't accept a room on the second floor.
Comment from Hotel Management
Jan 11, 2017 by Jon Espeja, Hotel Management
Accept our sincere apologies if we have not exceeded your expectations referring to the noise you felt during your stay.
We will consider your comment to improve or quality service.
Guest relations manager