Ratings based on 226 Verified Reviews

3.9 out of 5
78% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Good hotel.. despite of not being close to dt..

Posted Feb 20, 2017
Pros: Clean, new, nice social area.
Cons: WIfi/internet. URGENT!
That's a good hotel.. despite of not being close to downtown. Only issue is the wifi (terrible specially to realize conference calls) .. I extremely recommend the hotel to review their internet connectivity.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ruislip

Decent hotel a short distance from city center

Posted Nov 6, 2016
Pros: Comfortable rooms, large lobby with comfortable seating, good staff.
Cons: The charge for using the gym/pool.
Location: Not much nearby - just a few local shops - but Bertiz Cafe in Santa Clara Kalea is nice for breakfast or tasty pastries.
I stayed here for two nights whilst attending a nearby concert. The hotel is a short walk from a Metro station, giving direct access to Bilbao center - just a few stops away. The hotel was modern, very comfortable with good facilities. The breakfast (not included in my room rate) was pretty good. The indoor pool and gym facilities are part of the Metropolitan Club, so to use those there's a charge of €20 per day, which I think is a bit excessive. Staff were courteous and the room clean and relatively spacious. All in all, a good hotel at a reasonable cost. Would recommend it - Bilbao is a wonderful city to visit, incidentally.
4 out of 5
by A verified traveler

Posted Oct 26, 2016 on Hotels
Nice three night hotel. Better than your normal Holiday Inn. Quiet neighbourhood, attached to huge healthclub. Professional staff , bi lingual and friendly. Only problem was English TV channels didn't have proper reception.
4 out of 5
by A verified traveler

A modern and comfortable hotel

Posted Oct 23, 2016 on Hotels
A very comfortable hotel. It is located in a residential area some distance from the city centre and main attractions; but there is a metro station 5 minutes walk from the station, and the centre is only around 10 minutes Metro ride from there. Alternatively you could walk down to the Old Town in around 15 minutes - but you definitely wouldn't want to take the steep uphill walk back! The hotel itself was modern and well appointed, and the staff were very helpful.
4 out of 5
by A verified traveler

Good hotel but at the top of a hill

Posted Oct 10, 2016 on Hotels
Excellent but not great for anyone with mobility problems.Bilbao is incredibly hilly with steps everywhere
5 out of 5
by A verified traveler

Yes

Posted Oct 1, 2016 on Hotels
Good
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent Hotel only 3 Metro stops from the centre

Posted Sep 16, 2016
Pros: Generous room sizes, a place where you can really relax.
Cons: The one thing that I had a problem with is, when you enter the lobby of the Hotel the smell of either air freshener or polish is overpowering.
Location: Within minutes you can reach The Guggenheim Museum, from there you are able to take the tram to the old part of town. It is best to get an Oyster card
The Holiday Inn Hotel offers very spacious rooms, quiet and very clean.
4 out of 5
by A verified traveler from London

Rules rules rules!!

Posted Sep 8, 2016 on Hotels
It was good, but it was a very uptight hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
4 out of 5
by William from Pompano

Comfortable, good value in Bilboa

Posted Aug 26, 2016 on Hotels
The hotel was comfortable, has a restaurant and coffee bar, computer with printer and a friendly, helpful staff. It was fall carnival so we were a couple of long blocks from the fair grounds which had many carnival rides and games and a great fireworks show every night. The carnival lasts ten days, fun, thousands of people. Hotel also next to the cathedral. The only down side is that the hotel is not in a restaurant area and is a chain hotel.