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Room type

Standard Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Executive Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)


Get an overview of this hotel5-star luxury hotel, walk to Guggenheim Museum Bilbao


Located in the heart of Bilbao, this luxury hotel is within a 10-minute walk of Bilbao Fine Arts Museum, Guggenheim Museum Bilbao, and Plaza Moyua. Zubizuri Bridge and Santiago Cathedral are also within 1 mi (2 km).

Hotel Features

2 restaurants, a bar/lounge, and a coffee shop/café are available at this hotel. WiFi in public areas is free. Other amenities include a sauna, a rooftop terrace, and valet parking.

Room Amenities

All 145 soundproofed rooms feature WiFi and 24-hour room service. Other amenities available to guests include satellite TV, minibars, and premium bedding.

Hotel Amenities

Hotel Amenities

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Business amenities at this 5-star property consist of a business center, limo/town car service, and a meeting room.

A computer station is located on site and high-speed wireless Internet access is complimentary. This Art Deco hotel also offers a sauna, a rooftop terrace, and a library. For a surcharge, a roundtrip airport shuttle (available on request) is offered to guests. Onsite parking is available (surcharge).

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Business center 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Computer station 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Free WiFi 
  • Gift shops or newsstand 
  • Laundry facilities 
  • Library 
  • Limo or Town Car service available 
  • Luggage storage 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 7 
  • Number of restaurants - 2 
  • One meeting room 
  • Porter/bellhop 
  • Rooftop terrace 
  • Safe-deposit box at front desk 
  • Sauna 
  • Shopping on site 
  • Total number of rooms - 145 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Wedding services 
  • Year Built 2002 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Laundry facilities  
  • Rollaway/extra beds available  
  • Soundproofed rooms  


Available in all rooms: Wireless internet access (6 EUR per 24 hours surcharge)

Available in some public areas: Free WiFi


Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Blackout drapes/curtains 
  • Climate control 
  • Free newspaper 
  • Free toiletries 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Desk 
  • Hair dryer 
  • In-room massage available 
  • In-room safe (laptop compatible) 
  • Iron/ironing board (on request) 
  • Minibar 
  • Phone 
  • Premium bedding 
  • Private bathroom 
  • Rollaway/extra beds available 
  • Room service (24 hours) 
  • Satellite TV service 
  • Soundproofed rooms 
  • Turndown service 
  • WiFi (surcharge) 

Where to Eat

Breakfast is available for a surcharge and served each morning between 7 AM and 11 AM.

Doma - This restaurant specializes in Basque cuisine and serves lunch and dinner. Reservations are required.

Le cafe Metropol - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Spa Services

  • Body scrubs 
  • Body treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Braille or raised signage 
  • Accessible path of travel 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 2 PM

Check-in time ends at midnight


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 12 years old stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30 per night.
  • Free cribs (infant beds)!


Pets allowed, Maximum number of pets per room 1

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel Registry Number - H.BI.01154


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: EUR 26.00 per person (approximately)
  • Fee for in-room wireless Internet: EUR 6 (for 24 hours, rates may vary)
  • Airport shuttle fee: EUR 35 per vehicle (one way)
  • Valet parking fee: EUR 25 per night
  • Pet fee: EUR 30.00 per pet, per night
  • Rollaway bed fee: EUR 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

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