Ratings based on 767 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from puerto rico

location

Posted Jul 16, 2017
Pros: lobby and rooms very nice
Cons: parking is best for small european cars. If you are driving a larger vehicle you should park on the street since the parking is a bit perilous.
Location: Walking distance to Guggenheim Museum and short taxi ride to Old part of city.
It has more of a residential location as there are no restaurants or shops close by. A beautiful walk to the Guggenheim Museum. The hotel staff was very accomodating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey

Close to Guggenheim

Posted Jul 4, 2017
Pros: Friendly with good facilities.
We arrived early and were immediately checked in. The hotel staff were helpful and pleasant. The room was clean and comfortable, with everything thought of. The breakfasts were great. We booked there as we specifically wanted to visit the Guggenheim and it was a great location for that and the old town.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Wales

Ideal location

Posted Jun 23, 2017
Excellent service. Wonderful hotel in an ideal location to visit the sights of Bilbao
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and convenient

Posted May 21, 2017
Pros: The service and the food.
Cons: Room sound proofing and the air conditioning.
Location: This hotel is conveniently located to the Guggenheim Museum and walking distance to shops, and the bus to the airport. Excellent location.
This hotel had an excellent and well priced restaurant, but despite being well situated and clean, the rooms were small. In addition, the air conditioning was not functional and the rooms had poor sound proofing, so you could hear doors slamming, people talking etc. late at night and early in the morning. What made up for most of this, was the staff being so helpful. They were kind and courteous and helped me my lost luggage etc. This hotel is a good hotel, but slightly overpriced for what it is.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stratford on Avon England

Modern well situated hotel

Posted Apr 21, 2017
A well designed and managed hotel where staff were very helpful and welcoming. We thought the breakfast would be expensive over period of stay but used a local cafe instead which was considerably cheaper The location of the hotel by the river and in sight of Guggenheim museum was its biggest asset We visited to see the Easter processions which were outstanding
5 out of 5
Recommended
for Everyone
by A verified traveler from Doha

Perfect location awesome hotel...

Posted Apr 18, 2017 on Orbitz
Pros: Location, room facilities, staff
Cons: The WC at the bathroom is located on a TERRIBLE spot, makes it very UNCOMFORTABLE to use
Location: The river walk is in front so I went jogging and it was amazing. Gran Via, main squares, San Mames stadium and pretty much EVERYTHING are not far
Very happy I was able to lock this deal. It was an incredible journey and this hotel made it better. It is located pretty much in front of the Guggenhein museum and walkable distance 10 minutes) from bus stop to-from Bilbao's airport (€ 1.45)
5 out of 5
Recommended
for Everyone
by A verified traveler from l

Central

Posted Apr 2, 2017
Central clean modern hotel, friendly helpful staff
4 out of 5
Recommended
for Everyone
by A verified traveler from cardiff

Posted Mar 8, 2017
Lovely hotel,exelent location for sightseeing.amazing pintox bars. The old town worth a visit. Some hidden gems gastronomically.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Well located by the river with easy access to Guggenheim etc....
5 out of 5
by David

convenient location

Posted Mar 5, 2017 on Hotels
No major complaints, would stay again.