Ratings based on 338 Verified Reviews

4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from R

Good location but worn out hotel esp for the price

Posted Jul 8, 2017
Convenient spot for being in Bilbao but not for more than hostel rates. AC system malfunctioning meant a sleepless night. Carpet literally threadbare. Mattresses sagging from age and tough. Small room. Average rating far exaggerates the value.
Comment from Hotel Management
Aug 25, 2017 by Hotel Arenal, Hotel Management
Thanks for staying with us! Your opinion is very important to us
2 out of 5
by Darrell

Good Room but NOISY.

Posted Jun 9, 2017 on Hotels
Good Room. But NOISY because it is directly on a main street. People yelling all night. Buses going by.
5 out of 5
for Everyone
by A verified traveler

Perfect location, really great staff

Posted Jun 7, 2017
The location of the hotel was great, easy walking to many things. We appreciated the luxurious size of the room and bathroom, and though looking rather tired, still had the feel of a grandish hotel. What made the stay exceptional however, were the friendly, enthusiastic and helpful staff. Get a room on the 5th floor for a great view.
3 out of 5
by Eduardo

This traveler left a rating score only Posted May 29, 2017 on Hotels
5 out of 5
by Cindy

Convenient and clean

Posted May 23, 2017 on Hotels
Walkable to all the places I wanted to go--train station and Guggenheim Museum and Plaza Nueva. Room was comfortable and the services were excellent.
5 out of 5
by Michael

Return visit.

Posted May 22, 2017 on Hotels
This is a return visit to this hotel and it wasathalon and concer as good this time as it was the previous time. This time we had a triathalon and concert outside our window BUT it DID NOT Spoil the visit at all. Thanks t David again for his help and to all the other Staff.
5 out of 5
by John Matthew

Perfect for a visit to Bilbao.

Posted May 22, 2017 on Hotels
Superb location !!!! Only slept in the hotel so can't really comment on the facilities. Room was fine and the staff on the front desk excellent.
5 out of 5
by Michael

Brilliant stay.

Posted May 20, 2017 on Hotels
A very enjoyable stay at a well rated 3 star hotel. The staff, especially David were both pleasant and always willing to help. Hotel well sited on edge of old town and blessed with good transport links. Only critism, thought breakfast overpriced BUT you can always eat out. Would definitely recommend it.
4 out of 5
by sarah


Posted May 10, 2017 on Hotels
Love the shower.but no kettle.and no main light in bathroon work excellent.
5 out of 5
by Edward F

Nice hotel in a perfect location.

Posted Apr 30, 2017 on Hotels
Nice hotel in a perfect location.