Ratings based on 498 Verified Reviews

3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Good location for the Old Town and access to the metro. Clean rooms and comfy beds.
Comment from Hotel Management
Sep 20, 2017 by Sonia, Hotel Management
Dear guest, Thank you very much for your recent stay and for spending your holidays at the Petit Palace Arana Hotel . We are truly delighted to see that you could enjoy the time with us and that our central location and facilities , fulfilled your expectations. Thank you also for your positive comment about nice cleaning quality and confy beds. More than happy to read that you were pleased with it. We hope to have the chance to welcome you back to our hotel soon. Best regards, Sonia Luengo Front desk Mger. Petit Palace Arana Bilbao
5 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
It's in a great location
Comment from Hotel Management
Jun 19, 2017 by Helena Alvarez, Hotel Management
Dear guest, First of all, we would like to thank you very much for taking some of your valuable time to evaluate our product and services. We are very happy to read that you had a pleasant stay here at Petit Palace ARANA Hotel and we will keep working hard to provide the best possible service to our clients. We will ofer one of the best location in the área, indeed. We will share of course ypur excellent ratings with the staff of the Hotel. Once again, thank you for your feedback. We look forward to welcoming you back in the not too distant future on occasion of your next trip to amazing Bilbao. Best regards, Sonia Luengo Front desk Mger. Petit Palace ARANA
5 out of 5
Recommended
for Everyone
by A verified traveler

Remarkable located

Posted Jun 4, 2017 on Wotif
Pros: Location, location, location!
Cons: Don't know
Location: Eat Walk Look up to visual delights... buildings
The room was superb! It was quiet and the air conditioning was as I wanted it. The staff, downstairs, upstairs (ie breakfast) and on all the stairs (ie room servicers) were ALWAYS considerate, helpful and respectful.
Comment from Hotel Management
Jun 16, 2017 by Sonia Luengo, Hotel Management
Dear guest, Thank you very much for your recent stay and for spending your trip at Petit Palace Arana. We are truly delighted to see that you enjoyed the time with us and that our guest rooms, fulfilled your expectations. Thank you also for your positive comment about the attentive and friendly deal from the whole staff. More than happy to read that you were pleased with them and we will share your kind words with them. We hope to have the opportunity to welcome you back to our hotel soon. Best regards, Sonia Luengo Front desk Mger Petit Palace ARANA
4 out of 5
by Jenyce

Great location, warm staff. FLOORING is TERRIBLE!

Posted May 2, 2017 on Hotels
My stay was comfortable. The front desk was very helpful with information about Bilbao . The room was very neat and clean, I thought it was really sweet had they made a personal note in your room with a complimentary water. One big issues is the fact that the floor makes so much LOUD noise everyone can hear you walking in your room and in through hall way. Other issue , while I was there we had to take 2 different elevators, was just ridiculous honestly. I can't rate his hotel 5 stars because the sound of the floor really made this place a 2.5 stars . Please finish strong and fix the flooring that would make the hotel a 5 star .
Comment from Hotel Management
May 14, 2017 by Helena Alvarez, Hotel Management
Dear Jenyce, Thank you for choosing to stay at Petit Palace ARANA Hotel recently and thank you for taking the time to write this balanced and honest review of your experience with us. I was so pleased to learn that you enjoyed the excellent location of the Hotel. I was happy to learn that you had unique stay and specially the fact that you appreciated the attentive service provided by our Team, the cleaning quality and the extra welcome gift. We want our guests to feel welcome and valued so I am delighted this was demonstrated. We try to improve every day offering added values over our 3 star cathegory. We are not a 5 star Hotel in Bilbao. We are sorry Jenyce to hear that the overall experience did not meet your expectations regarding the confort. First of all we would like to apologise for the several inconveniences experienced during your stay regarding the noises from the corridors , which are certainly not in line with our high standards. We have reported to our maintenance service the matter and we are just studying the way to resolve the isolation of the wooden floor in the whole building. The entire Petit Palace ARANA looks forward to welcoming you back in the near future. Your opinion is a very important source of information for us. Once again, thank you for sharing it with us. Kindest regards, Sonia Luengo Front desk Mger.
4 out of 5
by Nora

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 3, 2017 by Helena Alvarez, Hotel Management
Estimada Nora, Deseamos en mi nombre y en el de todo el equipo agradecer nos haya confiado su reciente estancia en el Hotel, así como nos dedique unos minutos para valorar con nosotros sus impresiones. Nos complace comprobar que en líneas generales nuestros valores diferenciales y nuestros servicios estuvieron a la altura de sus necesidades, Nuestra exigencia también es máxima y gracias a sus impresiones podemos detectar los puntos en los que debemos mejorar. Esperamos Nora nos brinden la ocasión de volver a recibirles en sus próximas visitas a la ciudad y nuestro equipo hará lo posible por ofrecerles una estancia memorable . Seguiremos esforzándonos por seguir mejorando día a día. Muchas gracias por su participación y positiva valoración. Sonia Luengo Jefe Recepción. Petit Palace ARANA Bilbao
5 out of 5
by Justin

Prefect for Chueca

Posted Mar 27, 2017 on Hotels
This hotel is minutes from the Chueca district.. I walked to the bars and walked back to the hotel after a few drinks!
Comment from Hotel Management
Apr 4, 2017 by Helena Alvarez, Hotel Management
Dear Justin Many thanks for taking the time to share your feedback following your recent stay with . I was really pleased that you enjoyed the location and the great service you received during your stay from my great team . All of the team look forward to welcoming you back again in the near future. My best wishes, Karmele Abarrategui General Manager Petit Palace Arana
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Perfect location in the old town

Posted Feb 27, 2017
Great quirky hotel in the old town next to the river. Tram and bus stop opposite. Excellent check in and check out, staff could not have done more..... The breakfast was much better than anticipated with loads of options. Try and get a room with a balcony. Would visit again.
Comment from Hotel Management
Mar 1, 2017 by Sonia Luego, Hotel Management
Dear Helena, Many thanks for your last visit and time invested sharing your experience online following your recent stay at the Petit Palace Arana. We are pleased Helena to read that you enjoyed your stay and enjoyed of our privileged emplacement. As you mentioned the location of the hotel is fantastic to explore Bilbao from. Thank you also for your feedback regarding the great team from Reception desk, and house keeping, and Buffet Breakfast. We will share your congrats with the entire team and they will really feel proud for the efforts invested. Day by day we try to ensure our guests only receive the best service and the room is assorted with a useful sort of amenities during your stay. We look forward Helena to welcoming you at home soon and we will be sure to rpovide you the best service once again. Yours sincerely, Sonia Luengo. Front desk Manager. Petit Palace ARANA.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern & old in a cute hotel

Posted Feb 14, 2017
Great location (at el "Casco Viejo") great service by hotel staff and good breakfast buffet.
Comment from Hotel Management
Mar 1, 2017 by sonia Luengo, Hotel Management
Dear guest. I am delighted to read your feedback following your recent visit to The Petit Palace Arana. Thank you for your kind words and I am so happy that we met your expectations during your stay with us. As you mentioned the location of the hotel is fantastic to explore Bilbao from and I have already passed on to the team your feedback about the great service you received at the Buffet Breakfast. We really appreciated your kind words and we all hope that you will come and stay with us again soon. My best regards, Sonia Luengo. Front office Mger.Petit Palace Arana
5 out of 5
Recommended
for Everyone
by A verified traveler from Vallendar, Germany

Fantastic hotel in the middle of the old town

Posted Nov 1, 2016
Pros: Friendly staff, location
Cons: This is a "young" hotel, best for those under 40
Location: in the center
Very good price to quality ratio, very friendly staff, and most important of all: it is in the middle of the young touristic area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value, excellent location

Posted Oct 27, 2016
Ideally located hotel in the heart of Bilbao´s Old Town, within walking distance of all main attractions. Literally two minutes on foot from the main train station. Clean, comfortable and quiet. The staff were very friendly and helpful. I cannot comment on the breakfast as I did not try it. Good value for money. I would stay again and would recommend to anyone.
Comment from Hotel Management
Nov 20, 2016 by Karmele Abarrategui, General Manager, Petit Palace, Hotel Management
Dear guest Many thanks for your kind words following your recent stay with us at Petit Palace Arana. I was delighted that we met your expectations in terms of the facilities of the hotel, the location and of course the service. All the team look forward to welcoming you back again soon. With renewed thanks,