Ratings based on 492 Verified Reviews

3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Jenyce

Great location, warm staff. FLOORING is TERRIBLE!

Posted May 2, 2017 on Hotels
My stay was comfortable. The front desk was very helpful with information about Bilbao . The room was very neat and clean, I thought it was really sweet had they made a personal note in your room with a complimentary water. One big issues is the fact that the floor makes so much LOUD noise everyone can hear you walking in your room and in through hall way. Other issue , while I was there we had to take 2 different elevators, was just ridiculous honestly. I can't rate his hotel 5 stars because the sound of the floor really made this place a 2.5 stars . Please finish strong and fix the flooring that would make the hotel a 5 star .
Comment from Hotel Management
May 14, 2017 by Helena Alvarez, Hotel Management
Dear Jenyce, Thank you for choosing to stay at Petit Palace ARANA Hotel recently and thank you for taking the time to write this balanced and honest review of your experience with us. I was so pleased to learn that you enjoyed the excellent location of the Hotel. I was happy to learn that you had unique stay and specially the fact that you appreciated the attentive service provided by our Team, the cleaning quality and the extra welcome gift. We want our guests to feel welcome and valued so I am delighted this was demonstrated. We try to improve every day offering added values over our 3 star cathegory. We are not a 5 star Hotel in Bilbao. We are sorry Jenyce to hear that the overall experience did not meet your expectations regarding the confort. First of all we would like to apologise for the several inconveniences experienced during your stay regarding the noises from the corridors , which are certainly not in line with our high standards. We have reported to our maintenance service the matter and we are just studying the way to resolve the isolation of the wooden floor in the whole building. The entire Petit Palace ARANA looks forward to welcoming you back in the near future. Your opinion is a very important source of information for us. Once again, thank you for sharing it with us. Kindest regards, Sonia Luengo Front desk Mger.
4 out of 5
by Nora

Posted Apr 25, 2017 on Hotels
Comment from Hotel Management
May 3, 2017 by Helena Alvarez, Hotel Management
Estimada Nora, Deseamos en mi nombre y en el de todo el equipo agradecer nos haya confiado su reciente estancia en el Hotel, así como nos dedique unos minutos para valorar con nosotros sus impresiones. Nos complace comprobar que en líneas generales nuestros valores diferenciales y nuestros servicios estuvieron a la altura de sus necesidades, Nuestra exigencia también es máxima y gracias a sus impresiones podemos detectar los puntos en los que debemos mejorar. Esperamos Nora nos brinden la ocasión de volver a recibirles en sus próximas visitas a la ciudad y nuestro equipo hará lo posible por ofrecerles una estancia memorable . Seguiremos esforzándonos por seguir mejorando día a día. Muchas gracias por su participación y positiva valoración. Sonia Luengo Jefe Recepción. Petit Palace ARANA Bilbao
5 out of 5
by Justin

Prefect for Chueca

Posted Mar 27, 2017 on Hotels
This hotel is minutes from the Chueca district.. I walked to the bars and walked back to the hotel after a few drinks!
Comment from Hotel Management
Apr 4, 2017 by Helena Alvarez, Hotel Management
Dear Justin Many thanks for taking the time to share your feedback following your recent stay with . I was really pleased that you enjoyed the location and the great service you received during your stay from my great team . All of the team look forward to welcoming you back again in the near future. My best wishes, Karmele Abarrategui General Manager Petit Palace Arana
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Perfect location in the old town

Posted Feb 27, 2017
Great quirky hotel in the old town next to the river. Tram and bus stop opposite. Excellent check in and check out, staff could not have done more..... The breakfast was much better than anticipated with loads of options. Try and get a room with a balcony. Would visit again.
Comment from Hotel Management
Mar 1, 2017 by Sonia Luego, Hotel Management
Dear Helena, Many thanks for your last visit and time invested sharing your experience online following your recent stay at the Petit Palace Arana. We are pleased Helena to read that you enjoyed your stay and enjoyed of our privileged emplacement. As you mentioned the location of the hotel is fantastic to explore Bilbao from. Thank you also for your feedback regarding the great team from Reception desk, and house keeping, and Buffet Breakfast. We will share your congrats with the entire team and they will really feel proud for the efforts invested. Day by day we try to ensure our guests only receive the best service and the room is assorted with a useful sort of amenities during your stay. We look forward Helena to welcoming you at home soon and we will be sure to rpovide you the best service once again. Yours sincerely, Sonia Luengo. Front desk Manager. Petit Palace ARANA.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern & old in a cute hotel

Posted Feb 14, 2017
Great location (at el "Casco Viejo") great service by hotel staff and good breakfast buffet.
Comment from Hotel Management
Mar 1, 2017 by sonia Luengo, Hotel Management
Dear guest. I am delighted to read your feedback following your recent visit to The Petit Palace Arana. Thank you for your kind words and I am so happy that we met your expectations during your stay with us. As you mentioned the location of the hotel is fantastic to explore Bilbao from and I have already passed on to the team your feedback about the great service you received at the Buffet Breakfast. We really appreciated your kind words and we all hope that you will come and stay with us again soon. My best regards, Sonia Luengo. Front office Mger.Petit Palace Arana
5 out of 5
Recommended
for Everyone
by A verified traveler from Vallendar, Germany

Fantastic hotel in the middle of the old town

Posted Nov 1, 2016
Pros: Friendly staff, location
Cons: This is a "young" hotel, best for those under 40
Location: in the center
Very good price to quality ratio, very friendly staff, and most important of all: it is in the middle of the young touristic area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value, excellent location

Posted Oct 27, 2016
Ideally located hotel in the heart of Bilbao´s Old Town, within walking distance of all main attractions. Literally two minutes on foot from the main train station. Clean, comfortable and quiet. The staff were very friendly and helpful. I cannot comment on the breakfast as I did not try it. Good value for money. I would stay again and would recommend to anyone.
Comment from Hotel Management
Nov 20, 2016 by Karmele Abarrategui, General Manager, Petit Palace, Hotel Management
Dear guest Many thanks for your kind words following your recent stay with us at Petit Palace Arana. I was delighted that we met your expectations in terms of the facilities of the hotel, the location and of course the service. All the team look forward to welcoming you back again soon. With renewed thanks,
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location to explore the old town in Bilbão

Posted Oct 25, 2016
Location: In the heart of the Casco Viejo, Bilbão's charming old town, and within easy reach of the city's attractions.
Very friendly and efficient staff, perfect location, excellent no-nonsense breakfast, clean with few frills. Free wifi throughout. Rooms are quite small and dark so it's worth researching them a bit to get the best option. Beds are comfortable, the water is warm and the air conditioning works efficiently.
Comment from Hotel Management
Nov 20, 2016 by Karmele Abarrategui, General Manager Petit Palace , Hotel Management
Dear Alan Thank you for staying with us and taking a moment to share your experience. We appreciate all feedback and we are very happy to hear that you enjoyed your stay. The team members pride themselves on ensuring every aspect of your stay is great and that any enquiries you may have are answered. Thank you for your kind words about them and will make sure to pass on the feedback to them. I have also taken note of your comments regarding your room I sincerely hope that you will join us again on a future stay. Many thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from Old Parish, Cymru

Great Hotel on the edge of the Old Town

Posted Sep 19, 2016
Pros: Everything
Cons: The Weather
Location: Location central, more than enough to see and do, on a four day break.
Had a nice four day break, plenty to see in the day, and stroll around in the night, with a drink here and there.
Comment from Hotel Management
Nov 20, 2016 by Karmele Abarrategui , General Manager Petit Palace, Hotel Management
Dear Wil Many thanks for taking the time to post your feedback following your recent stay at Petit Palace Arana. I was happy to read that overall you enjoyed your stay with us and enjoyed the location of the hotel . Please do come and visit us again soon when I am sure we will once again meet your expectations. Best wishes,
3 out of 5
by Daniel from Buenos Aires, Argentina

Great Location, Needs Work

Posted Aug 26, 2016 on Hotels
Perfectly situated on the edge of old town and just across the bridge from the downtown area. Room was comfortable, albeit a bit small. Biggest problem is simply that the hotel has seen better days - it's clearly an old building that's been converted to current use, but it needs to be better maintained and cleaned - peeling paint and wallpaper, dust and dirt in corners, random non-functioning electrical outlets. Check-in wasn't ready on arrival, nor when promised after that, as the cleaning people (person?) just hadn't gotten to it (hotel did comp breakfasts for the stay by way of apology). Staff were friendly.