Ratings based on 725 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable and friendly environment.

Posted Jan 16, 2016
Pleasant amenities. My room was upgraded at no charge. Many free inclusions (breakfast, evening buffet, coffee, tea, etc.). Would stay again.
Comment from Hotel Management
Jan 22, 2016 by Tom K., General Manager, Hotel Management
Dear Traveler, Thank you for taking the time to offer some feedback regarding your recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are so pleased to hear that our guests find our accommodations and services to be enjoyable! We look forward to welcoming you home again when your travels bring you back to this area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Jan 1, 2016
Pros: Great!
Cons: Nothing really.
Location: Not too many close by shops other than the mall. You certainly need a car.
This is a wonderful hotel. Feels like home, very clean, hospitable .. just amazing. Wouldn't think twice about going there again.
Comment from Hotel Management
Jan 22, 2016 by Tom K., General Manager, Hotel Management
Dear Sherif, Thank you for the wonderful feedback that you provided in regards to your most recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are located in a quiet area of Billerica but I want to make sure you know that we have a hotel shuttle that will take our guests anywhere within a five-mile radius. We look forward to welcoming you home soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

A Little Out of the Way and Worth it!

Posted Dec 2, 2015
Pros: Strong spa and comfy bed tamed my back, view of October colors, remote-but-easy location. Breakfast, guest office w printer. Staff.
Cons: Could be a bit less expensive. Rooms on the northeast end have no easy elevator access. Longer pool access. Shuttle to Alewife Station.
Location: Generally at the end of Middlesex turnpike is somewhat remote, but the freeway loops all around. Not too bad for games at Gillette Close to train.
We were coming to the area for a Patriots game and sightseeing. A fan in my 40th season, my wife planned it as a gift to both of us. She booked everything early to save and we were able to get a very nice 2-room suite for less than a room in downtown Boston. Nicest place we've ever stayed, but we aren't high rollers by any stretch. Staff was nice all around, the 4 counter people I en-countered (sorry) were all friendly and not fakey or over-professional. Breakfast was nice, 3 of 5 stars, which is good for free breakfasts. Pool facility was clean. Water temps in pool and spa near perfect. The suite was great with 2 nice TVs, fridge, stove , mike. Quiet. Good shower. Very good bed. Slept great. Comfy as heck. Cons: Our key failed in the pouring rain and we had to dash. An elevator is notably absent on the northeast end. We checked in late after a terrifying rental car drive through the remnants of Hurricane Patricia, and the pool area was closing very soon. I was quite disappointed following a grueling 9 hours on 2 different planes, both of which were designed for small children, but I understand the reasoning of closing down the pool early.
Comment from Hotel Management
Dec 30, 2015 by Tom K., General Manager, Hotel Management
Dear JidnGlo, Thank you for the in-depth review that you provided regarding your recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are happy to hear that you found our hotel to be comfortable and enjoyable! I will share your constructive feedback with our team! We look forward to welcoming you home again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Nov 26, 2015
The staff was very friendly and helpful. They Gave us directions to the T and even arranged for an early grab and go breakfast. Room was chilly and water pressure was aweful, but other than that the room was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Short stay

Posted Nov 17, 2015
Pros: I particularly was impressed with the desk staff. Especially the young man, I believe his name was Jeff. Very accomadating and friendly.
Cons: The keys are not swipe keys, and I had a hard time with them.
Location: Billerica, Mass.
This was a clean, updated, comfortable hotel room. Great staff.
Comment from Hotel Management
Nov 30, 2015 by Tom K., General Manager, Hotel Management
Dear Traveler, Thank you for taking the time to share such wonderful feedback regarding your recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington. I will certainly share your comments with Jeff, as we are certainly fortunate to have him on our team! As for the keys, we hope that your difficulty with the keys were quickly repaired so that you were not greatly inconvenienced. Upon your return to the area, we hope to have the chance to welcome you home!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Weekend getaway

Posted Nov 3, 2015 on Hotels
Typical suite room, lots of space. Would be nice if they can have double bed for the suite
Comment from Hotel Management
Jan 9, 2016 by Jacob, Hotel Management
Dear Traveler, I would like to thank you for taking the time to share your feedback regarding the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are so happy to see that you enjoyed your stay with us. For future reference, when you make your reservation, we do have some double suites available that would have (2) double beds as well as the full-sized pull-out sofa. If we do not have any available at the time that you book, you may certainly have the hotel representative make a note in your reservation to indicate that you would prefer (2) double beds and, upon arrival, we will do our best to accommodate! We do hope to have the opportunity to welcome you home again soon!
5 out of 5
Recommended
for Families
by Terri from Cornwall-on-Hudson ,NY

Excellent

Posted Nov 3, 2015 on Hotels
Very pleased with everything will recommend to others
Comment from Hotel Management
Jan 9, 2016 by Jacob, Hotel Management
Dear Terri, I would like to thank you for taking the time to share such wonderful feedback in regards to your most recent experience at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We strive to provide flawless and enjoyable experiences for all of our guests and are so thrilled to learn that your experience was as one might expect! We hope to have the opportunity to welcome you home again soon!
5 out of 5
Recommended
for Families
by Peter

Posted Nov 3, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Jacob, Hotel Management
Dear Peter, Thank you for the 5-star rating that you awarded to the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are so happy to know that you found every aspect of your hotel stay to be enjoyable. We hope to have the opportunity to welcome you home again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

Great Hotel half way point between Salem and Bosto

Posted Nov 3, 2015
Pros: I liked the close proximity to major highway; cleanliness of room; size of bathroom and actual hotel room; staff was friendly and helpful.
Cons: The free breakfast could use some help; the shower is awful. It is located in the middle of the tub and has a removable handle; low water pressure.
Location: Location great for what we needed - going to Salem and to Boston; nice restaurants down the road
We stayed from a Friday through Monday. The hotel room itself was clean and fairly updated. The bathroom was large which was nice. The hotel room was a suite which made it nice for 4 people staying for that length of time.
Comment from Hotel Management
Nov 5, 2015 by Tom K., General Manager, Hotel Management
Dear Alice, Thank you for the wonderful feedback that you provided regarding your most recent experience at the Homewood Suites by Hilton Boston-Billerica. We are happy to hear that you enjoyed your suite and found our location to be convenient! As for the breakfast, we are working diligently to improve our offerings to ensure that our guests are satisfied! I hope that, upon your return, we will be able to provide you with a better breakfast experience!
Comment from Hotel Management
Nov 5, 2015 by Tom K., General Manager, Hotel Management
Dear Alice, Thank you for the wonderful feedback that you provided regarding your most recent experience at the Homewood Suites by Hilton Boston-Billerica. We are happy to hear that you enjoyed your suite and found our location to be convenient! As for the breakfast, we are working diligently to improve our offerings to ensure that our guests are satisfied! I hope that, upon your return, we will be able to provide you with a better breakfast experience!
5 out of 5
Recommended
for Families
by Elisabeth from Atco, NJ

Great Midpoint

Posted Nov 2, 2015 on Hotels
My best friend and I wanted to take our teenage daughters to Salem for Halloween but also wanted to see Boston. This hotel was situated 30 mins from each, which was perfect. We got an Executive King Suite that had a pull out sofa bed for the girls and they had their own TV. The kitchenette was more than we expected. Only downside was the small bathroom.
Comment from Hotel Management
Jan 9, 2016 by Jacob, Hotel Management
Dear Elisabeth, Than you for taking the time to share such wonderful feedback in regards to your recent stay at the Homewood Suites by Hilton Boston-Billerica/Bedford/Burlington! We are so thrilled to hear that your trip was enjoyable and your accommodations were comfortable. We do hope that you all enjoyed Salem for the Halloween festivities! We look forward to welcoming you home again soon!