Ratings based on 809 Verified Reviews

3.9 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from MT

Downtown Billings Hotel

Posted Jan 29, 2017
Pros: The hotel provides an excellent cooked breakfast at Stella's, an on site breakfast and lunch restaurant
Cons: There was a flat screen tv but no closed captions were available. Every room with a tv should be capable of providing CC.
Location: This old motel that has been tastefully renovated and is conveniently located within walking distance to many restaurants
My king room was adequate. The heat/AC is thermostatically controlled. A wall mount make -up mirror at sink and heat lamp in shower room were nice touches. Bed was very comfortable and supportive. Most rooms have directly to outside doors. Outside wall could be very cool to touch but heat is adequate.
Comment from Hotel Management
Jan 31, 2017 by Blake Wahrlich, Hotel Management
Thank you for your stay and do apologize about CC. I have gone into our rooms and have confirmed CC is working though because of the remotes we have to use to operate the cable company's cable box there is not button on the remote. I have brought this to the attention of both the back and front of house staff so they are aware of how to turn it on. I appreciate you bringing this to our attention and am glad that you enjoyed your complimentary breakfast at Stella's kitchen and Bakery as well as a comfortable bed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Close to downtown facilities.

Posted Dec 30, 2016
Pros: Everything.
Cons: Nothing that I could see.
Location: Downtown. Great!!!
Super rooms!!!!!!!!!! Easy in & out. Remodeled rooms are VERY nice and comfortable.
Comment from Hotel Management
Jan 3, 2017 by Blake Wahrlich, Hotel Management
With so many great lodging choices in Billings, we consider it a great compliment when guests choose to stay with us every time they visit our city. It is even better when guests such as yourself love the recent renovations and remodeling we have done with the rooms.
5 out of 5
by A verified traveler

Perfect downtowm location.

Posted Nov 20, 2016 on Hotels
Stay in Billings quite often. Wanted to experience downtown shopping and nightlife. This is at the perfect location and the beds are so comfortable and found it to be very convenient for what we wanted to do. They offer a breakfast at Stellas next door and it is very generous breakfast. Staff very friendly. Will definitely stay again.
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for your kind words. We appreciate your great review. Billings is a wonderful community and the downtown has great "walkability". We know there are many choices in Billings for travelers and we hope you will choose to stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Clean but noisy

Posted Nov 20, 2016
Very loud compressor outside room 106- sounded like a car was idling all night. On the good side the heat was very cozy and the room was very clean. PS this is a motel not a hotel, you can drive right up to your door of your room which has positives and negative's.
Comment from Hotel Management
Nov 22, 2016 by b, Hotel Management
Jennifer, Thank you for taking the time to let us and others know about your stay. We really appreciate the feedback and wanted to let you know that in the next month or so we are starting to renovate that section which will include new heating and cooling hopefully alleviating that issue.
4 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling how we did you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Cons: I felt themail traffic noise was a a little bothersome & I wasn't happy about the trash truck @ 6:30 am picking up the dumpster outside my room.
The room was clean and the restaurant was good that they give you a voucher for.
Comment from Hotel Management
Nov 8, 2016 by Blake, Hotel Management
Jessica, thank you for the comments. We're working with the City to move collection time till later in the morning - trying to have Ctiy personnel think of the traveling public is like pulling teeth. We're also in the process of replacing all windows in rooms. After our trial set of rooms we've been very pleased with the lack of any external noise.
5 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Your business is very important to us and we value your feedback. By telling how we did you are helping us deliver a superior experience for you and other guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
by A verified traveler

Simple comfort

Posted Oct 27, 2016 on Hotels
Concierge service was very friendly and helpful and polite there's a nice restaurant right across the street right on the property where the hotel is that serves a very nice breakfast complementary of the hotel very close to the airport
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you so much for taking a moment to comment on your recent experiences at the BEST WESTERN PLUS ClockTower Inn . I am very glad to hear that you enjoyed our service and that you had a pleasant breakfast experience at Stella's Kitchen & Bakery. Thank you again for your comments and for staying with us. We are looking forward to serving you again soon!
2 out of 5
by A verified traveler

Posted Oct 11, 2016
This hotel is located in a downtown area. Each room has it's own external entrance. Amenities associated with more modern hotels were lacking. That said, the room was neat, clean, and had been recently remodelled. It was sufficient for a night stay.
Comment from Hotel Management
Oct 14, 2016 by Blake Wahrlich, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to downtown.

Posted Oct 5, 2016
The location of this hotel was great! Within walking distance of the theatre we were going to and close to an array of dining options! I will definantly stay here again!
Comment from Hotel Management
Oct 6, 2016 by Blake Wahrlich, Hotel Management
Thank you for your kind comments about our hotel. We sincerely appreciate the time you took to post about your recent stay with us - we look forward to serving you again whenever your travels bring you back to Billings.