Ratings based on 143 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stop and go hotel near I-90.

Posted Sep 11, 2017
Quite air conditioner and great beds. Easy on and off freeway access.
Comment from Hotel Management
Sep 16, 2017 by bwbillings, Hotel Management
Thank you for taking the time to post your kind comments & great scores! It's much appreciated!
3 out of 5
by A verified traveler from Colorado

Nice motel but I won't go back.

Posted Aug 30, 2017
Pros: Location near highway.
Cons: I did not want or reserve a handicap accessible room, yet they never told me that is what they reserved for me.
Nice motel, but I won't return. I reserved a standard room for myself and my wife, but instead - without communicating anything to me - they gave me a handicapped accessible room - which I didn't want, nor like, nor need. They refused to change my room. There was something dishonest about not telling me BEFOREHAND. Honestly, if they changed my room, I would have been happier, but they they were steadfast in their refusal to change or do anything to help. Wait - I'm the customer and they can't accommodate me??
Comment from Hotel Management
Sep 1, 2017 by jb, Hotel Management
I am sorry that when you reserved your room online, that is the room you chose for this pre-paid reservation. Please know that even when we request that third party websites position rooms differently so that it's easier to to reserve the correct room type, they've been unable to accommodate us to date.
5 out of 5
by Betsy

Posted Jun 4, 2017 on Hotels
Love this hotel!
Comment from Hotel Management
Jun 7, 2017
Thank you for taking the time to review! Please come & see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tacoma, WA

Will return again.

Posted Jun 4, 2017
My nieces loved the pool. The beds were comfortable too.
Comment from Hotel Management
Jun 5, 2017 by Joyce, Hotel Management
Thank you - please come and see us again soon! We appreciate the great scores and comments about our hotel.
5 out of 5
by Kristy

Fabulous!

Posted Jun 3, 2017 on Hotels
Fabulous experience! We loved everything about this hotel. Friendly staff, beautiful rooms, the pool was a huge hit with our kids, the room was well-insulated from outside noise. Our kids are already asking when we can go back again!
Comment from Hotel Management
Jun 5, 2017
Thank you for such gracious comments - they are very much appreciated by all of us. Please come and visit us again soon as we enjoy seeing the fun our guests have in our water playland!
5 out of 5
by Robert

Posted May 31, 2017 on Hotels
Comment from Hotel Management
Jun 3, 2017
Thank you for giving us such great scores! Please visit us again soon.
1 out of 5
by A verified traveler

Worst stay ever!

Posted May 31, 2017 on Hotels
Pool had slick floors and toddler kept slipping, sheets on beds were dirty, and hotel personal were very, very rude. Also, the continental breakfast tasted like fake food. I would never recommend this hotel to anyone!
Comment from Hotel Management
Jun 3, 2017
It's always our goal to provide a great experience to each and every guest we serve. I am sorry that we did not succeed during your visit. It's our hope you will give us another opportunity to better serve you.
5 out of 5
by Dorothy

Posted May 26, 2017 on Hotels
We were very pleased not only with the accommodations but with all of the extra effort that was put into the decorating of the entire facility. Thank you
Comment from Hotel Management
Jun 1, 2017
Thank you for the great review and kind comments. We look forward to hosting you again whenever your travels bring you back to Billings.
4 out of 5
by tammy s

Posted May 25, 2017 on Hotels
I was not impressed by the Price for what the place provided and the amenities ... I thought the room/hotel was more worth $99.
Comment from Hotel Management
Jun 1, 2017
Thank you for taking the time to post your comments. It's always our hope that with our many amenities - 24 hour business and fitness centers - water playland - complimentary hot breakfast - microwaves and refrigerators in every room - country lodge decor - pet friendly rooms - high speed internet - (both wireless and ethernet) that guests find us of value. We hope you will visit us again if your travels bring you back to Billings.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arco, ID

Worth every penny!

Posted May 11, 2017
We really enjoyed this hotel. Everything exceeded our expectations. They seem to have thought of everything. Whether you are enjoying a night to yourself, a couples getaway, or a family vacation...this is the place! We can't wait to bring the kids back; the pool is a kids dream come true - splash park meets pool. You won't be disappointed. Thank you Best Western Plus Kelly Inn!
Comment from Hotel Management
May 12, 2017 by Joyce, Hotel Management
Wow! Thank you for giving us such a great review! We appreciate your business and your kind comments. We hope to see you again soon.