Ratings based on 334 Verified Reviews

4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pocatello, ID

Nice quiet stay & Friendly, helpful Staff

Posted Jun 14, 2017
Pros: Location & Breakfast was great!
Location: Just stopped in, didn't really look around
Beds were fabulous! Quiet location and near the freeway.
Comment from Hotel Management
Jun 26, 2017 by Best Western Yellowstone Crossing, Hotel Management
Thank you for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 13, 2017
Pleasant one night stay in an extremely clean and quiet room.
Comment from Hotel Management
Jun 26, 2017 by Best Western Yellowstone Crossing, Hotel Management
Thank you for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from MN

Great freeway access

Posted Jun 6, 2017
Nice rooms, competent and friendly staff, great breakfast, wonderful location. The two negatives: the hot tub was lukewarm and the HVAC would come on and off going from silent to roaring with no setting for continuous white noise
Comment from Hotel Management
Jun 26, 2017 by Best Western Yellowstone Crossing, Hotel Management
Thank you for taking time to write us a review. By telling us what you liked and things we can improve upon you're helping us provide our guests with excellent service. Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2017
We had a good time. The staff was courteous and available, especially Max.
Comment from Hotel Management
Jun 26, 2017 by Best Western Yellowstone Crossing, Hotel Management
Thank you for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Outstanding

Posted Jun 4, 2017
Spent 4 days here and was the best hotel out of the 15 we stayed at on vacation. Housekeeping does a great job, and staff is very helpful and friendly.
Comment from Hotel Management
Jun 26, 2017 by Best Western Yellowstone Crossing, Hotel Management
Thank you for staying with us. We appreciate your feedback!
1 out of 5
by A verified traveler

Don't ever stay here

Posted May 31, 2017
Laundry machines broke, no elevators for handicap, posted hours not enforced, refused to put out more waffle batter even tho 6 more adults waiting as well as 2 children 8 years old? Who were in tears. Not keeping up best western standards...
Comment from Hotel Management
Jun 6, 2017 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Very clean and comfortable. I'm the person that checks corners behind doors and behind the toilet and I must say I was impressed! Glad I chose this hotel!
Comment from Hotel Management
May 25, 2017 by Sydney Pons - General Manager, Hotel Management
Thank you so much for your wonderful review and thank you for choosing Best Western!
4 out of 5
Recommended
for Everyone
by A verified traveler

fine

Posted May 2, 2017
Well decorated new motel. Pool was a little cool and bubbles in the hot tub. Staff was nice.
Comment from Hotel Management
May 4, 2017 by Sydney Pons General Manager, Hotel Management
Thank you for your review and thank you for choosing Best Western! Come back and see us!
5 out of 5
Recommended
for Everyone
by A verified traveler from rapid city

ez access to interstate and the town

Posted Apr 30, 2017
Pros: very good comfortable bed
courteous, helpful, and friendly. I slept well and traveled in and out for 3 days. this was my headquarters.
Comment from Hotel Management
May 4, 2017 by Sydney Pons General Manager, Hotel Management
Thank you for your review and thank you for choosing Best Western! Come back and see us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent value

Posted Apr 19, 2017
Pros: Cleanliness and breakfast options
Cons: Smell of smoke in non-smoking room.
Location: Casino and bar down the street, coffee shops down the street, restaurant next door.
Hotel was extremely clean and staff was helpful and courteous. Room did smell of smoke and hot tub was not working. Breakfast was exceptional. Great value for the price of the room!
Comment from Hotel Management
Apr 20, 2017 by Sydney Pons General Manager, Hotel Management
We are so sorry you weren't completely satisfied with your stay. We thank you for choosing us as your resting spot and hope we have the opportunity to exceed your expectations in the future.