Ratings based on 483 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from wyoming

Great place , comfortable

Posted Nov 17, 2017
Love the location it was close to down town by car but far enough awaynot to have too much noise , clean , simple and worth money
4 out of 5
Recommended
for Families
by A verified traveler

Close to airport, quiet rooms

Posted Nov 14, 2017
Pros: Comfortable rooms, good breakfast bar.
Cons: The room I stayed in had a very noisy fan in the heater. A quick check by maintenance people could easily solve the noise problem.
Location: Quick access to airport, good shopping opportunities, 15 minute drive to local points of interest in town.
Check in was easy, even late at night. Room was comfortable.
Comment from Hotel Management
Nov 14, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I appreciate you bringing this to my attention, so that we can look into the fan. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You! Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls, MT

Posted Oct 21, 2017
Staff were very friendly. Hotel needs some updates but was over all a nice place to stay. Pool and spa area is small but during the week it is empty. Breakfast was good. Lots to choose from. Wouldn't eat the potatoes because they were cold. Overall. I would stay here again.
Comment from Hotel Management
Oct 22, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
5 out of 5
Recommended
for Couples
by A verified traveler from Billings MT

Late night airport pick up

Posted Oct 4, 2017
Pros: Jetted Tubs in the room... Nice big room!
Cons: Rate was a bit higher than it could be
Location: close to airport and good dining.
Picked my wife up from the airport at midnight. Hotel is nice and close to airport. Also close to good restaurants.
Comment from Hotel Management
Oct 5, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. We use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank you!
3 out of 5
by A verified traveler

Terrible customer service

Posted Sep 18, 2017
We arrived after midnight and found a note on the desk telling to dial 0 on a phone as the desk clerk was "helping" a guest. I dialed 0 and after about 50 rings, someone picked up the phone and said uhhhh. Obviously was asleep. It took six more calls before he finally answered and came out to check us in. At 1 a.m. The fire alarm went off. It just kept ringing and ringing. People were out in the hallways. Finally my co worker went downstairs to find out what we were supposed to do. The desk clerk asked her if she wanted to check in. She said no and asked what was going on with the fire alarm. He responded by saying there was smoke on the third floor but he didn't know what was causing it or what to do about it. She told him that he was responsible for an entire hotel of people and he'd better figure it out. He must have finally called the fire department because they arrived about 15 minutes later. If it had been a serious fire we would have all burned up. No explanation or apology was ever offered leaving guests wondering if they dared go back to sleep. Awful. Will never stay here again. I suggest some emergency training for employees would be appropriate.
Comment from Hotel Management
Sep 20, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I appreciate you bringing this to my attention, when you hear a fire alarm go off you should evacuate the premises. The fire department automatically gets called when the alarms go off. When they arrived at the hotel they found that the ice machine on the third floor was smoking. They got the smoke stopped. We will be going over emergency situations with all the staff. Sorry for the inconvenience. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
3 out of 5
by A verified traveler from Canada

decent hotel, dirty pool

Posted Sep 11, 2017
Cons: Clean the pool regularly. Who knows what one could catch swimming in that sludge
Our stay at the hotel was decent. The staff were pleasant, the room was good, however, the pool.... when we walked into the pool area is smelled of sewage, the water in the pool was cloudy and green, and the hot tub was cold. If it was just my husband and myself we would have been fine with not using the pool, but hard to tell a 2 yr old, 5 yr old, and 8 yr old that they can't use the pool after 8 hours of travelling because it smells and isn't clean. Very disappointed with the state of the pool. It seemed like it hadn't been cleaned in a long while.
Comment from Hotel Management
Sep 13, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I appreciate you bringing this to my attention, sorry for the inconvenience with the pool. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bismarck, ND

Great place to stay!

Posted Aug 23, 2017
Country Inn and Suites, Billings, was a wonderful place to stay. We stayed one night on our travel westward, and decided to stay at the same inn on our way back home. The room was comfortable and spacious, pool area was clean and good sized, complimentary breakfast was a benefit, and overall the establishment was very nice. Amenities in the lobby areas (cookies, candy, fruit, coffee, and newspapers) were appreciated. My family and I will not hesitate to stay here again.
Comment from Hotel Management
Aug 25, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. We are glad you enjoyed both of your stays. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
1 out of 5
by A verified traveler

Terrible noise

Posted Aug 23, 2017
Will never recommend this hotel. Road noise was terrible
Comment from Hotel Management
Aug 25, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I appreciate you bringing this to my attention, I am sorry you had a hard time sleeping, you can always request the back side of the hotel where there is no road. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lakeville, MA

Very nice

Posted Aug 23, 2017
Very nice hotel. Great staff. Clean room. Exercise room. Breakfast included. Just what you need.
Comment from Hotel Management
Aug 23, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey.We are glad you enjoyed all we had to offer. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!
3 out of 5
by A verified traveler

Meh...stayed here as it is close to Rimrock Arena

Posted Aug 14, 2017 on Hotels
Hotel was overpriced and needs updated. Friendly staff. Walking distance to concert at the Rimrock Arena. Not really a great area.
Comment from Hotel Management
Aug 16, 2017 by John Stover, Hotel Management
Thank you for taking the time to respond to our survey. I appreciate you bringing this to my attention we are doing remodeling as fast as possible. I use the information gathered from these surveys to help us improve our property and the way we do business. Guest participation such as yours is critical to this effort. On behalf of our entire staff here at the Country Inns & Suites, we thank you for your business and hope to see you again when your travels bring you back to the area. Thank You!