Ratings based on 717 Verified Reviews

3.3 out of 5
58% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Mini home away from home- great location!

Posted Jun 24, 2018
Pros: Everything! I like the location, my corner room~ the kitchen area and the recliners! It was a very comfortable place that's for sure.
Cons: I would prefer a little more of a breakfast than muffins and granola bars
Location: Close to dining, gas stations, a park and the interstate. The next exit takes you to popular shopping spots and more dining choices as well.
I wasn't sure what to expect and I was pleasantly surprised when I got to my room. I had a corner room with windows on 2 sides of the room which made it feel more like a suite! Oh and having the kitchen was really nice, was almost like having an apartment for a night. The recliner was a nice touch and the front desk gal, Suzy, was exceptional!!! I will definitely stay here again....
5 out of 5
Recommended
for Everyone
by A verified traveler from Great Falls

Very nice room

Posted Jun 22, 2018
For the cost, this room was very nice. King bed, plenty of space to walk around, bathroom nice, kitchenette with large frig. Very clean. The staff was very personable. I will stay here again. Close to variety of restaurants.
Comment from Hotel Management
Jun 23, 2018 by Hotel Management, Hotel Management
Laurie, thanks for making Extended Stay America a part of your travel plans. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Breakfast

Posted Jun 22, 2018
The Motel says they have breakfast but they have no breakfast room and only provide coffee and prepackaged small muffins to go.
Comment from Hotel Management
Jun 23, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased your overall stay with us was enjoyable. Having said that, we are sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick stay at a good price

Posted Jun 22, 2018
Needed a place to stay overnight on a road trip. It was a good price and location for a quick stop overnight.
Comment from Hotel Management
Jun 23, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for your stay. We are delighted you found our location to be a convenient part of your visit to our area. It was a pleasure to have you as our guest, and we hope to be your hotel of choice next time you are in this area. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Jun 18, 2018
The staff at check in was rude. The breakfast, consisted of a granola bar or muffin option with only two pots of coffee. The refrigerator had an annoying loud sound and the room had a stale odd smell. Not the most pleasant experience when driving 12 hour to come to only to want sleep.
Comment from Hotel Management
Jun 20, 2018 by Hotel Management, Hotel Management
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Jun 14, 2018
Bed bugs. My 4 year old is absolutely covered in bites. We were moved to a different room but that’s it.
Comment from Hotel Management
Jun 19, 2018 by Management, Hotel Management
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Quebec

Posted Jun 10, 2018
Excellent! Good value for the price. Every thing ead great and very easy access.
Comment from Hotel Management
Jun 13, 2018 by Hotel Management, Hotel Management
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you again soon. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 10, 2018
Great place for the price great staff
Comment from Hotel Management
Jun 11, 2018 by Hotel Management, Hotel Management
Thanks for the kind review of Extended Stay America. We are delighted to know you liked the courteous service provided by our staff and that you felt you got a great deal by choosing to stay with us. On behalf of everyone here, we thank you for the recognition and invite you for another enjoyable visit. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Jun 7, 2018
We checked in after 9pm. $25 pet fee for one small dog to sleep in her kennel is outrages.
Comment from Hotel Management
Jun 8, 2018 by Hotel Management, Hotel Management
Thanks for being our guest at Extended Stay America. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted May 26, 2018
During the night, someone hit the front of my truck causing severe damage to the front bumper and fender. I rented this room at this location in hopes of finding a safe place for my vehicle. After reporting this incident to the staff, I was informed that there were no exterior cameras. After driving a long distance, I just wanted to rest and not have to worry about anything. Now my truck has over $1,000 worth of damage. I will not be staying there again. The room however, was quite comfortable and nice.
Comment from Hotel Management
Jun 6, 2018 by Management, Hotel Management
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working closely with local authorities to investigate and prevent future incidents of this nature. Thank you again for being our guest, and we would love the opportunity to welcome you back again soon. Hotel Management