Ratings based on 515 Verified Reviews

3.1 out of 5
57% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Billings, MT

Great location and very clean

Posted Apr 18, 2017
All staff were extremely helpful. I was impressed with the amenities.
Comment from Hotel Management
Apr 19, 2017 by General Manager, Hotel Management
James, thank you so much for your feedback. We are pleased to know our staff too excellent care of you and you loved our amenities. We hope to have the pleasure of welcoming you back soon at Extended Stay America - Billings - West End. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice room if you have to stay for a few days

Posted Apr 11, 2017
Pros: Clean, bathroom recently painted & new tile in entrance. Mattress was ok, a little more firm then we like...Coffee in Lobby for breakfast
Cons: Public bathrooms in the lobby. Would have been great if there had been some half n half, not fans of coffee mate
Location: Close to the interstate, a 4 B's restaurant & gas station very close.
Got to the hotel at 2:45 & couldn't check in until 3:00. We had been on the road for 5 hours & needed to use a restroom, & there were none in the lobby so we had to wait till check in :(
Comment from Hotel Management
Apr 11, 2017 by General Manager, Hotel Management
Marcia, thank you for being our guest. We are happy to know you liked your room and your overall stay with us was comfortable. However, I am sorry for the inconvenience you experienced. It was a pleasure hosting you, and we hope to have the opportunity to serve you again soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Great price. Very clean and comfortable. Limited television channels.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Billings - West End for your visit and for sharing your comments. We are happy that you liked your comfortable room and the great value we offer for the price. Please come back to stay with us again the next time you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff was wonderful and very friendly

Posted Mar 31, 2017
If I come back to billings I will book a room from them
Comment from Hotel Management
Apr 1, 2017 by General Manager, Hotel Management
Thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience and we're delighted you enjoyed your stay with us! We appreciate your feedback and look forward to hosting you again at Extended Stay America billings – West End. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from buffalo wy

Nice and clean

Posted Mar 28, 2017
Nice room clean and quiet. Front desk was excellent and friendly
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Mike, we appreciate your fantastic review of Extended Stay America - Billings - West End. It is great to read that you were impressed with our front-desk service and with your well-appointed room. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Mar 19, 2017
Last minute trip booked online and it ended up being a pretty good motel. I would recommend it to a friend.
Comment from Hotel Management
Apr 19, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you would recommend our hotel to others based on the positive experience you had. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff

Posted Mar 11, 2017
We booked late due to weather. The hotels were very busy but the staff was friendly and did not give out an overworked vibe
4 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Great place to stay....good value!

Posted Mar 5, 2017
Nicely updated hotel. The rooms are comfortable and always clean. We like to stay here because the price is considerably less expensive than the larger hotel chains. The breakfast consists of muffins and granola bars which isnt much, but all we need.
Comment from Hotel Management
Mar 13, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you like our hotel, especially that you find our rooms comfortable and clean for the affordable price you paid. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by Judith

Posted Feb 11, 2017 on Hotels
I was there because I am away from home doing radiation treatments. It was not clean and was not comfortable at all. Not going back.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for your recent review of your stay. I am sorry to hear that you didn't think it was clean or comfortable. In response to your feedback, I am going to speak to our housekeeping staff about your comment. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
3 out of 5
by A verified traveler

not well maintained

Posted Feb 10, 2017
Pros: price
Cons: Awful coffee bar, I like strong coffee, but that was drinkable. Joke of coffee and muffin bar in the morning.
Lots of snow when I stayed, no one shoveled the entry way, sidewalks or lot. Room had some issues, small cosmetic ones, but none the less easy to fix. My biggest beef was not taking care of entry way and sidewalks for customers.