Avoid for the time being
Posted Oct 10, 2016
I was traveling to Billings on business and ended up at this hotel for three nights. Upon arrival I found out that just a few days before the hotel had been acquired by Red Lion. Checking in my reservation was completely fouled up and I had to work with a flustered and poorly trained staff to fix it. I do most of my business online and the hotel Wi-Fi was utterly useless, the worse I have ever encountered at a hotel at this price point. I complained and was told "Yeah, our Wi-Fi is really terrible, always has been." Every time I went to the front desk I interrupted someone playing video games on the computer and the answer to any question was generally I don't know we just switched over to Red Lions way of doing things. This was true across the board, the café waitress could barely figure out how to ring us up, the bartender was clueless about what beers were on tap and what was local and so on. The hotel itself needs a face lift as is older and somewhat run down. I would avoid this hotel until the staff is better trained and they fix the internet issue. Very disappointing experience I did not feel I got anywhere near my monies worth and do not plan on returning even though I will have business in Billings again.
Comment from Hotel Management
Oct 28, 2016 by Ron Spence GM, Hotel Management
I am sorry you were here during out transition time. We were going through some software issues and did have some internet issues. We were in the process of installing new wireless equipment and did have some interruption of service, which has since been rectified. We are also addressing training issues and hope to have our new staff members totally trained by the end of Oct.
Thank you for taking the time to share your concerns.