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Reviews of Residence Inn by Marriott Billings

3 out of 5
Residence Inn by Marriott Billings
956 South 25th Street West, Billings, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 271 reviews" "
Rating 8 - Good. 69 out of 271 reviews" "
Rating 6 - Okay. 11 out of 271 reviews" "
Rating 4 - Poor. 16 out of 271 reviews" "
Rating 2 - Terrible. 9 out of 271 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Stayed 2 nights in Jan 2024

10/10 Excellent

troy, Cedar Hilss

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Watsachon

Stayed 1 night in Dec 2023

8/10 Good

Larry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Thad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms and comfortable size with living area and kitchen. Great for a multi-night stay or even just one. Large, rotating TV for viewing from couch or bed. Inner-spring beds were very comfortable.
Stayed 1 night in Nov 2023

8/10 Good

Ronda

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was lukewarm. The heaters for the warming dishes must not have been working as everything was lukewarm. We didn't really notice it the first day as we were having breakfast earlier however, it was very apparent the next day. The shower in one of the bedrooms was not hot. We used the other bathroom and the water in the shower was hot. Took time for all four of use to shower in one bathroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lorenzo

Stayed 2 nights in Nov 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Rogene

Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Billing’s
Perfect place to stay for a small family. Check-in was easy and our room was like a small studio apartment. Staff were also very accomodating bringing us a pack and play for our 7 month old.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that they have a small kitchen and living space to work in.
Stayed 4 nights in Sep 2023

4/10 Poor

Rachael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled. The beds and pillows were horrible. My air mattress at home is more comfortable. Worst sleep. Loud with construction and air conditioner unit's. I stay in Residence inn properties all over the US. Bozeman charging nearly 500 a night for that room is horrendous. They need to take a peak at the one in Billings. Now, that one was great for half the price.
Stayed 8 nights in Aug 2023

10/10 Excellent

Max

Liked: Room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Kyle

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a great first impression
I've always had good experiences with this chain, however my most recent stay was less than great. Check-in is at 3. Me and my family tried to check in at 4:15 and I was told our room wasn't ready and to come back in an hour. Also there was no mention on the website of the fact that the pool was under construction and not usuable.
Stayed 1 night in Jul 2023

8/10 Good

Alex

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
NICE
Stayed 1 night in Jul 2023

8/10 Good

Amy

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and quite location
Stayed 8 nights in Jun 2023

10/10 Excellent

Dianne L

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is close to all the shopping and restaurants and Starbucks! It was easy to locate and a very short drive to a recognizable close by restaurant and brew pub for convenience. The property was nice and clean, the breakfast is hotel eggs, bacon, and bagels, muffins, cereal and juice only.
Stayed 2 nights in Jun 2023

10/10 Excellent

Tom

Stayed 1 night in May 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was very nice
Stayed 1 night in May 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

6/10 Okay

Sandra

Stayed 1 night in Mar 2023

8/10 Good

Chelsea

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms were good. The pool is broken and has been for months. I wouldn’t have booked this hotel had I known that. Very disappointed!
Stayed 2 nights in Mar 2023
Response from Tiffany on Mar 20, 2023
Thank you for taking the time to let us know about your experience while staying with us. I am sorry that our pool is closed, but we had some serious damage caused by the freeze we had this winter. We are undergoing repairs at this time.It is listed on our web site.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.Tiffany Brill Front Office ManagerResidence Inn by Marriott956 S 25th St WBillings, MT 59102PH:406*656*3900

4/10 Poor

Aspen

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Chose this place specifically for the pool and hot tub and they aren’t working.
Stayed 1 night in Mar 2023
Response from Jennifer on Mar 14, 2023
Thank you for your feedback. Our pool and hot tub have been closed for a few months now and we sincerely apologize for the inconvenience. We hope to have it back in service in the near future.

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Wonderful service and great location!
Stayed 1 night in Feb 2023
Response from Jennifer on Mar 14, 2023
Thank you for the perfect score! We are happy to hear you enjoyed your stay.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spacious rooms!
We had a snag with our closing date on our new home and had one night of being “homeless” therefore we needed to find a pet friendly hotel. Very nice size rooms, with all of the amenities you need.
Stayed 1 night in Dec 2022

4/10 Poor

Jonathan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very Disappointing...
Very disappointing stay. The type of room that was booked and confirmed was not provided to us. Full size bed when a King was confirmed. No hot in the building water the first night of the stay. No pool or spa available the entire stay, shower barely worked in the the room as the diverter was so old an leaky it barely functioned. No Housekeeping available 1 of the 4 days booked, No breakfast service 1 of the 4 days booked. This Hotel did not hold up to what it advertised as amenities.
Stayed 4 nights in Nov 2022

6/10 Okay

Diana Marie - Terese

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No Room Cleaning...
On day one, I was impressed with the clean room, relative quiet, and good breakfasts... However, (and perhaps I failed to read a policy) but I stayed for 6 nights. Day 1, no need for cleaning. On night 3, I went to front desk to see why my room hadn't been cleaned. They said that because of COVID they only cleaned every 4 days. Day 4 passed and my room was still not cleaned. That evening I went to the front desk to inquire why my room had not been cleaned on this day, and they said that my reservation was marked with "Opt out" of room cleaning. On night 3 any possible marking of "opt out" on my reservation was not mentioned and frankly, I don't know how the "opt out" appeared on my reservation. The front desk asked, with a bit of snark (and let's keep in mind, I PAID for my 6 nights), if I wanted my room cleaned on day 5. I said that I would. Day 5 came, I got new bathroom towels and soaps, nothing else. Nothing was done to the bed, I couldn't tell if the sink or bathroom was cleaned, I didn't get a fresh kitchen towel and kitchen cloth, and my bathroom and kitchen garbage had not been emptied...in fact they were overflowing. The spare blanket was scratchy and smelled. I wonder if it was put in the closet each time without being cleaned after each new guest used it. The toilet ran intermittently even long after being flushed. Your hotel is saving money on cleaning staff without providing cleaning service...and using COVID as an excuse for lack of cleaning service.
Stayed 7 nights in Sep 2022
Response from Jennifer on Oct 18, 2022
Thank you for your feedback about your most recent stay. It is disappointing to hear of the miscommunication of our housekeeping stayover service and the front desk not going above and beyond to rectify the issue. I have relayed the feedback to our housekeeping manager to implement further training on how to address and clean short and long term guests moving forward. We do hope you will consider staying with us in the near future to give us the opportunity to make it right.

10/10 Excellent

Adam

Stayed 1 night in Aug 2022
Response from Jennifer on Aug 23, 2022
Thank you for the perfect score! We hope to have you stay with us again in the near future.

4/10 Poor

Mary

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Twice I got spoiled milk, limited breakfast choices, breakfast staff grumpy. Fitness center not open then the pool was closed. Pickle ball court without a net. Room was nice.
Stayed 3 nights in Aug 2022
Response from Jennifer on Aug 16, 2022
We do apologize for the inconvenience of our breakfast items not up to par with your expectations. We will use your unfortunate experience as a learning opportunity to be mindful of product's expiration dates and better communicate when hotel amenities will be closed for renovations.

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! This room was a place you could live. It was so nice and comfortable. The bed was amazing and the room was tastefully decorated. Large bathroom, sitting area in thre room, and kitchenette. It was a great hotel and I would highly recommend.
Stayed 1 night in Jun 2022
Response from General Manager on Jul 5, 2022
Thank you for the 5 Star Review! It is always great to hear ways in which our property has made our guests' stay even more enjoyable.

8/10 Good

Shaybree

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, very clean, nice pool and hot tub area. Only complaint was breakfast-first day options were pretty limited with a lot out of stock, second day went down shortly after breakfast started both hot dishes empty and waffle mix was too watery to cook, I went to front desk where there was a manager and told her-after 20 minutes nothing had been done so we left.
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 27, 2022
Thank you for your feedback! I regret that you did not receive outstanding service at Breakfast. These shortfalls will be discussed with the team in order to prevent the same for happening again in the future.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charging twice unapologetically
The hotel was booked and paid for by a friend. When we arrived the attendant insisted she had no record of payment (even though I had confirmation of payment) and said she would speak with the manager. In the morning she had not spoken to the manager and still had not done anything to rectify the situation. When we checked out she was still insisting that hotels.com had not sent confirmation of payment which put us in the awkward position of having to reach out to our friend to ask if she had payed (she had) and then spent an hour trying to fix it while traveling through Idaho. It was a very unpleasant experience at a hotel that is overpriced and unremarkable.
Stayed 1 night in Jun 2022
Response from General Manager on Jun 23, 2022
Thank you for choosing to stay with us. Your experiences are not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the the leadership team, so we can do our best to ensure this does not occur again.

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 2 nights in May 2022
Response from General Manager on Jun 13, 2022
Thank you for the 5 Star Review! We are delighted that you enjoyed your stay.

8/10 Good

Nick, Ranchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and good location. Bathroom in room could use some renovations, old and dated.
Stayed 1 night in May 2022
Response from General Manager on Jun 13, 2022
We regret that your stay was less than stellar! We are currently undergoing a Renovation to combat the issues that you mentioned. We look forward to seeing you again once these items are complete.

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Greta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jennifer on Apr 5, 2022
Thank you for the perfect score. We hope to welcome you back in the near future.

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are fantastic!
Stayed 13 nights in Mar 2022
Response from General Manager on Mar 23, 2022
Thank you for the 5 Star Review! We look forward to seeing you again in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Jennifer on Mar 22, 2022
Thank you for your recent stay with us. We appreciate the high rating and hope to see you in the near future.

10/10 Excellent

Calvin, Sheridan

Stayed 1 night in Feb 2022

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service, room comfort
Needs some updates for sure! Wasn’t as clean as I would either.
Stayed 1 night in Feb 2022
Response from General Manager on Mar 1, 2022
Thank you for your feedback! We recognize that our property is becoming date. That is why we are excited to announce that we began a Renovation on January 31st. We hope to see you again this summer when things are complete.

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2022

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Jennifer on Feb 11, 2022
Thank you for the 10 out of 10 rating. We appreciate you staying with us and look forward to your next visit in the near future.

10/10 Excellent

Sunni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay has been great. The rooms are comfy and good size. Breakfast is wonderful. Great stay!
Stayed 6 nights in Jan 2022
Response from Jennifer on Jan 18, 2022
Thank you for the compliments! We hope to welcome you back soon.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
no rest
The A/C sounded like an airplane engine revving up so every time it started it woke me up which was about every 15 minutes to 1/2 hour.
Stayed 1 night in Aug 2021

8/10 Good

Cynthia

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2021
Response from General Manager on Aug 30, 2021
Thank you for the 4 / 5 Star Review! What could we have improved upon for a 5 Star Review?

10/10 Excellent

Elizabeth M

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge Room, Consistent Service
Very nice hotel. Love the consistency of the Marriott brand. Excellent room. Very spacious.
Stayed 1 night in Jul 2021
Response from General Manager on Jul 26, 2021
We are delighted that Marriott continues to be your brand of choice!

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy safe and clean!
Jennifer at Reception was so friendly helpful and kind!!!
Stayed 3 nights in Jul 2021
Response from General Manager on Jul 26, 2021
Thank you for your feedback! We will ensure that Jennifer receives KUDOS!