Transitioning to Comfort Inn brand. Not there yet.
Posted Jan 10, 2017
Arrived early AM in a winter storm. Heating in main lobby was not working. Lady at front desk was in a heavy jacket. Very professional, apologetic and efficient. Internet/credit card machine would not work due to outages. Got to our room quickly. Had trouble with AC/heater unit. The outer cover over the unit was the incorrect one. It had round cut outs where the controls should be, but through the holes you could see a flat digital panel. To get the heat to work, you had to lift off the cover, set the controls and place the cover back down to direct the air. Hard to figure out at 2 in the morning. The room was clean, spacious and the bed was very comfortable. Other noticeable items were, the bathroom door did not close due to a bad hinge and the room's main door was missing the security slider that allows you to open the door slightly. Breakfast buffet was excellent, however again the heating was still out, so a quick retreat to our room with breakfast in hand.