False information about the rooms.
Posted Jun 26, 2016
One of the main things that my wife and I wanted was a bathtub. Expedia's website stated that the rooms had separate bathtubs and showers. After booking the room, I called the hotel front desk to confirm with them directly that the room had a tub. I was assured on the phone that all of their rooms had the bathtub with shower or bathtub with separate shower. When I checked in, I asked again at the front desk if there was a tub in the room and was told that there were no rooms in the motel with tubs. When I checked out and was asked how my stay was, I told them about the misrepresentation. This time I was told that some of the rooms still had the tub but that I had booked one without the tub. Both Expedia and the Fairfield Marriott Hotel Gulfport website still show that the room with one king size bed comes with the shower/tub combination. That was my specific request and was mislead by Expedia, and the hotel staff. Don't trust the information that is put out on these websites. Expedia failed me and the hotel staff had three different versions of what was going on with their bathrooms. The bathroom sink area was very small and is not near as wide as depicted in the photos. There is about 2 inches of counter top on each side of the sink. I was disappointed in the value for the money I was charged. The other problems in the room was the dresser drawers would not stay closed and the dehumidifier was extremely loud.
Comment from Hotel Management
Jul 6, 2016 by Lisa C., Hotel Management
Thank you for your feedback regarding your recent stay with us here in Gulfport and please accept our sincerest apologies that you didn't receive a room with a tub in it and the other problems you incurred during your recent stay! Rest assured this issue will be looked into. We value your comments and welcome the opportunity to serve you again.