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Reviews of Holiday Inn Express Moss Point, an IHG Hotel

2.5 out of 5
Holiday Inn Express Moss Point, an IHG Hotel
4800 Amoco Dr, Moss Point, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 320 out of 505 reviews" "
Rating 8 - Good. 120 out of 505 reviews" "
Rating 6 - Okay. 36 out of 505 reviews" "
Rating 4 - Poor. 16 out of 505 reviews" "
Rating 2 - Terrible. 13 out of 505 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and breakfast was pretty good.
Stayed 1 night in Mar 2024

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was so sweet and helpful! True southern hospitality.
Stayed 1 night in Feb 2024

2/10 Terrible

Jalisa

Stayed 1 night in Jan 2024

10/10 Excellent

Sabrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Holiday Inn Express
Our stay was for a night only and was great! The hotel was super quiet and in a convenient location. The room was super clean. The two ladies at front desk were friendly and helpful. The breakfast, while not fancy, had a good variety and tasty options. Overall, the quiet atmosphere, cleanliness, and decent breakfast make it a top choice for travelers. Highly recommend!
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Our stay at Holiday Inn Express in Moss Point Mississippi was wonderful! The staff was friendly and helpful, the room was spacious and comfortable and the breakfast was delicious. The area was very quiet which contributed to a peaceful night’s sleep. We will stay there again!
Stayed 3 nights in Dec 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Our check in took forever, our payment from Expedia to holiday inn hadn’t been paid. Holiday inn blamed Expedia but as it turned out it was holiday inns fault. 45 minutes later, tired and hungry, we got our key..
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms !!!! I stay everytime I come to visit family!!!!
Stayed 1 night in Dec 2023
Response from Ted on Dec 26, 2023
Thanks for taking the time to pass along your comments. I like to hear things like clean rooms!!!!. We are truly lucky to have such a great staff and I have shared your complimentary reply. Your satisfaction is important to us. We are looking forward to your next stay and grateful to have you as a repeat guest. Our number 1 goal every day is 100 % guest satisfaction.Best Regards,Ted Speaker

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ted on Dec 26, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted Speaker GM

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected very well
Stayed 3 nights in Dec 2023
Response from Ted on Dec 26, 2023
Thank you so much for the 5-star review and positive feedback! We are pleased to hear we exceeded your expectations during your stay. I'll be sure to let our staff know what a great job they have done.Best Regards,Ted Speaker

10/10 Excellent

Broderick

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle, Tallahassee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We chose this place several times traveling home and have not been disappointed
Stayed 1 night in Dec 2023
Response from Ted on Dec 5, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Laquita

Stayed 2 nights in Dec 2023
Response from Ted on Dec 5, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Kaia

Stayed 2 nights in Nov 2023
Response from Ted on Dec 5, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

8/10 Good

Arioste

Stayed 1 night in Nov 2023
Response from Brook on Dec 5, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceed.your expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,BrooklyFOM

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from Ted on Dec 5, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

2/10 Terrible

Donna, Atlanta

Stayed 3 nights in Oct 2023
Response from Ted on Nov 14, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ted on Oct 18, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!

10/10 Excellent

MARY

Liked: Property conditions & facilities
Clean room. courteous staff at front desk
Stayed 1 night in Oct 2023
Response from Ted on Oct 18, 2023
Thank you for taking the time to fill out our online survey with such positive feedback. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide. We are so glad that you had a great experience with us and we would be thrilled to have you back anytime! Our number 1 goal is 100 % guest satisfaction.Respectfully,Ted Speaker

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk attendant was extremely sweet and helpful before we arrived, during check in, and checking out!
Stayed 2 nights in Oct 2023
Response from Ted on Oct 18, 2023
Thank you for taking the time to write such a wonderful review! We are so glad you loved Holiday Inn Express Pascagoula-Moss Point and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, so we will pass your comments along to them. We look forward to welcoming you again.Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Ashley, Lake Charles

Stayed 1 night in Oct 2023
Response from Ted on Nov 14, 2023
Thank you so much for the 5-star review and positive feedback! We are pleased to hear we exceeded your expectations during your stay. I'll be sure to let our staff know what a great job they have done.Best Regards,Ted Speaker

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Everything was good
Stayed 1 night in Sep 2023
Response from Ted on Oct 3, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Stayed 1 night in Sep 2023
Response from Ted on Oct 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Shade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Brook on Oct 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceed.your expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,BrooklyFOM

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Damp
The first night our room was so humid until everything felt wet and smelled of mildew. The beds felt wet, our clothes, and our skin felt wet. The next night was better.
Stayed 2 nights in Sep 2023
Response from Ted on Oct 3, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Ted Speaker

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No need to look anywhere else
Exactly what one could need after long hours behind the wheel. Everything was exactly as anticipated. Very friendly and accommodating staff
Stayed 1 night in Sep 2023
Response from Ted on Oct 2, 2023
Thank you for taking the time to write such a wonderful review! We are so glad you loved Holiday Inn Express Pascagoula-Moss Point and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, so we will pass your comments along to them. Your recommendation is appreciated, and we look forward to welcoming you again.Respectfully,Ted Speaker

10/10 Excellent

Debora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast, quiet, easy to get in and out of.
Stayed 2 nights in Sep 2023
Response from Ted on Oct 2, 2023
Thank you so much for the 5-star review and positive feedback! We are pleased to hear we exceeded your expectations during your stay. I'll be sure to let our staff know what a great job they have done.Best Regards,Ted Speaker

8/10 Good

Viquion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff. I took a solo mom trip and felt very safe staying there alone. Very nice and clean hotel. Breakfast had a lot of options. Would live if they add grits and maybe some scrambled eggs. But you have plenty of other options, including cereal, bagels, muffins, snack bars. Will definitely stay again if I am in the area. Especially a good place to stay with kids.
Stayed 2 nights in Sep 2023
Response from Ted on Oct 2, 2023
Thank you for taking the time to write such a wonderful review! We are so glad you loved Holiday Inn Express Pascagoula-Moss Point and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, We look forward to welcoming you again.Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Maria

Stayed 1 night in Aug 2023
Response from Brook on Oct 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceed.your expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,BrooklyFOM

10/10 Excellent

Whit

Stayed 1 night in Aug 2023

8/10 Good

Tylisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a GREAT stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel for a Great Price
This hotel is very clean, the staff is friendly, and the breakfast buffet is delicious! Breakfast also begins at 5am which is great when you need to get going early. They have a laundromat on the second floor, very handy for washing sandy towels before packing up to head home.
Stayed 3 nights in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Jul 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a GREAT stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Quincy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel to stop on a long drive. The staff was kind and helpful. The hotel was clean and smelled clean! Our room even had a towel animal, which the kids enjoyed. There was a Mexican restaurant across the street and a gas station on the same block so it was perfect for our trip. The complimentary breakfast was good with many options. Overall, I really enjoyed our stay and would definitely recommend. Sincerely a family with 3 small kids.
Stayed 1 night in Jul 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to fill out our online survey with such positive feedback. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide. We are so glad that you had a great experience with us and we would be thrilled to have you back anytime! Our number 1 goal is 100 % guest satisfaction.Respectfully,Ted SpeakerGeneral Manager

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Channel unavailable
Only downside was lack of TV channels
Stayed 1 night in Jul 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a GREAT stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Timetrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceedyour expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,Ted Speaker

4/10 Poor

Vijay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jul 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a GREAT stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Karen

Traveled with family
Great breakfast!
Stayed 2 nights in Jun 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a GREAT stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Tinisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and in good condition! Staff was nice and helpful! Breakfast had a good selection. I would book again.
Stayed 2 nights in Jun 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Lillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceedyour expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,Ted Speaker

10/10 Excellent

sharon p., Lafayette County

Stayed 1 night in Jun 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceedyour expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,Ted Speaker

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, right off the 10. Very clean, very nice staff, breakfast area clean and well stocked.
Stayed 2 nights in Jun 2023
Response from Ted on Aug 2, 2023
Thank you so much for providing your positive feedback regarding your recent stay with us. We are very pleased to know you had a great stay and enjoyed our property as well as our staff. We hope to be able to welcome you back in the future!Respectfully,Ted SpeakerGeneral Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything!
Stayed 1 night in Jun 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceedyour expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,Ted Speaker

10/10 Excellent

BRIAN

Stayed 1 night in Jun 2023
Response from Ted on Aug 2, 2023
Thank you for taking the time to complete our online survey following your stay with us. we are excited that we were able to exceedyour expectations during your stay. We would be thrilled to have you stay with us again.Respectfully,Ted Speaker

10/10 Excellent

Ulises

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Jun 2023

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous! Very clean, updated rooms, safe area..friendly staff.
Stayed 1 night in May 2023

8/10 Good

Key

Liked: Cleanliness, staff & service, property conditions & facilities
Was really clean about 20 minutes from the beach
Stayed 2 nights in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean place next to I10
The hotel was clean and provided a comfortable place to stay.
Stayed 1 night in May 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
No problems. Pleasant staff. Easy check in and out.
Stayed 1 night in May 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED my stay
Stayed 1 night in May 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023