The evening hotel staff, the ones who do all the work, were AMAZING. The daytime staff refused to help my husband who just had major surgery with using an empty freezer for ice packs, nighttime no issue, daytime with nothing to do but refuse to help a person in need. Also, they purposely raised freezer temp when we used it again at insistence of nighttime staff, making the ice packs useless the next morning. We traveled hundreds of miles to see our son who is based nearby in Air Force and this was the "excellent" service we got from Holiday Inn. All hat aside, the hot tub is iffy. Breakfast is expensive, but filling. There is a Waffle House that you can walk to in parking lot, if want to do that, open 24 hours, of course. Nancy in the dining room is an amazing woman and if you do eat there and get to see her, it is worth it!! Also, if you add breakfast to your stay be sure to put in the exact number of people, because even if they are a child they are considered an adult if over like 10.