Exterior

Reviews of Holiday Inn Gulfport Airport, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 89 out of 1008 reviews" "
Rating 4 - Poor. 40 out of 1008 reviews" "
Rating 2 - Terrible. 42 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaTasha

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great choice
Stayed 1 night in Mar 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time we stay we want get a floor with the maintenance they were only doing their job but we heard the door opening and closing all night ,other than that we loved it
Stayed 1 night in Feb 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Kimyata

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024

10/10 Excellent

Adrian, Hazlehurst

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Feb 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay but for the price, I would think breakfast was complimentary
Stayed 1 night in Feb 2024
Response from Ruby (Front Office Manager) on Feb 25, 2024
Thank you so much for your feedback! I am glad you enjoyed our property. My apologies our breakfast did not match your expectation of being complimentary. In the future with ALL Holiday Inn Properties, breakfast can be purchased the morning of, or included in the price of your stay as a package rate. Holiday Inn Express, another IHG Property has a complimentary breakfast each morning. I hope this helps, and we hope to see you again! Thank you for staying at Holiday Inn Gulfport-Airport

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, safe and clean. I will forever mark this as a favorite.
Stayed 1 night in Feb 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I chose this hotel was because of a comment one of your guests posted. He said they have very comfortable beds. So I chose to stay here. Well it’s true. The beds were very comfortable and the room was clean. I would stay here again.
Stayed 3 nights in Feb 2024
Response from Ruby (Front Office Manager) on Feb 25, 2024
We are grateful you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 224 heater was a little noisy, but other than that a great stay. I will be back.
Stayed 1 night in Feb 2024
Response from LD on Mar 26, 2024
We hope you'll come and see us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Check-in was quick and I got to my room, which I found to be clean. I always do a check of the bed for things like bedbugs, clean sheets, etc, and it was satisfactory. Bathroom was clean. Area around the property was okay and it was centrally located to everything I wanted to get to plus the airport when I needed to leave. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from LD on Mar 26, 2024
We hope you'll come and see us again soon!

10/10 Excellent

Angela Battle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!!!
Stayed 2 nights in Feb 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

8/10 Good

Jalin

Stayed 1 night in Feb 2024

2/10 Terrible

james

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it needs work on bathrooms
Stayed 1 night in Dec 2023
Response from LD on Mar 26, 2024
Thank you for your review.

10/10 Excellent

Amber

Liked: Amenities
It was great
Stayed 1 night in Jan 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean ! That’s all is important!
Stayed 2 nights in Jan 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Jaquita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was very welcoming… Very clean…
Stayed 1 night in Jan 2024
Response from LD on Mar 26, 2024
Thanks so much for sharing your experience with us.

6/10 Okay

Daniel

Stayed 2 nights in Jan 2024
Response from Ruby on Jan 22, 2024
Thank you for staying with us!

10/10 Excellent

Peggy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Staff were great. Very friendly and helpful. Would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from LD on Jan 19, 2024
We appreciate the opportunity to have you as our guest during your recent trip to Gulfport. We do hope to see you again in the near future, thanks.

10/10 Excellent

LaTonya

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from LD on Jan 19, 2024
We appreciate the opportunity to have you as our guest during your recent trip to Gulfport. We do hope to see you again in the near future, thanks.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LD on Jan 19, 2024
We appreciate the opportunity to have you as our guest during your recent trip to Gulfport. We do hope to see you again in the near future, thanks.

8/10 Good

Ashley

Stayed 1 night in Dec 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from LD on Mar 26, 2024
Thank you for your review.

6/10 Okay

lorraine

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The evening hotel staff, the ones who do all the work, were AMAZING. The daytime staff refused to help my husband who just had major surgery with using an empty freezer for ice packs, nighttime no issue, daytime with nothing to do but refuse to help a person in need. Also, they purposely raised freezer temp when we used it again at insistence of nighttime staff, making the ice packs useless the next morning. We traveled hundreds of miles to see our son who is based nearby in Air Force and this was the "excellent" service we got from Holiday Inn. All hat aside, the hot tub is iffy. Breakfast is expensive, but filling. There is a Waffle House that you can walk to in parking lot, if want to do that, open 24 hours, of course. Nancy in the dining room is an amazing woman and if you do eat there and get to see her, it is worth it!! Also, if you add breakfast to your stay be sure to put in the exact number of people, because even if they are a child they are considered an adult if over like 10.
Stayed 2 nights in Nov 2023
Response from Angie on Nov 30, 2023
First and foremost, thank you for your feedback and concerns you have with our staff. We will address this matter and train our employees to be more compassionate and understanding. Since, our market freezer is used for storing items to sell and even though it was empty at the time, we are not able to store items of such in the freezer, but, we should have provided better care for you and your guest in storing such items. Again, thank you for reaching out to us regarding this and know that it wasn't our intention to make your stay uncomfortable.

10/10 Excellent

Monica

Stayed 2 nights in Nov 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Ariel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Angie on Nov 30, 2023
thank you for a great score, hope you will continue to visit/stay with us!

4/10 Poor

Wendi

Stayed 2 nights in Nov 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complimentary breakfast!
Great location, friendly customer service. Disappointed no complimentary breakfast. Very expensive offering!
Stayed 1 night in Nov 2023
Response from LD on Nov 28, 2023
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

4/10 Poor

Delories

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lobby area of the hotel was ok. The staff was nice. However, when I walked in the room, there was a stale, musty odor. I woke up to two dead roaches on the floor. The property appears to be old and in need of renovations. The price is definitely too high for that property. I travel a lot and was disappointed with my stay at the Holiday Inn.
Stayed 1 night in Nov 2023
Response from LD on Nov 21, 2023
The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

10/10 Excellent

TR

Stayed 1 night in Nov 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from LD on Jan 2, 2024
Thank you for your review and we hope to have an opportunity of welcoming you back again soon.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service great
Stayed 2 nights in Oct 2023
Response from Angie on Nov 30, 2023
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Location was great close to shopping and eatery Hotel was clean and quiet although it was close to the airport my sleep was very pleasant no noise heard.
Stayed 2 nights in Oct 2023
Response from LD on Nov 21, 2023
TY

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2023
Response from Angie on Nov 30, 2023
thank you

6/10 Okay

tonya

Stayed 1 night in Oct 2023
Response from LD on Oct 23, 2023
TY

10/10 Excellent

F Brian

Traveled with partner
Liked: Cleanliness, staff & service
The staff were very friendly and the room was clean. The carpets outside of the 6th floor elevator area could use some attention and a good cleaning. But overall, it was a good nights sleep.
Stayed 1 night in Oct 2023
Response from LD on Oct 23, 2023
Thanks for taking the time to bring this to our attention.

10/10 Excellent

Asia, Reserve

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property! My family and I will be back! Front desk staff needs more customer service training, I will say that! Otherwise everything else was great!
Stayed 2 nights in Oct 2023
Response from LD on Oct 16, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We will work with our FT Desk Team thank you for the feedback on FT Desk agents.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LD on Oct 23, 2023
TY

10/10 Excellent

Tameka

Stayed 2 nights in Oct 2023
Response from LD on Oct 23, 2023
TY

8/10 Good

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from LD on Oct 16, 2023
TY

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from LD on Oct 23, 2023
Thank You

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice and clean. The staff was excellent.
Stayed 5 nights in Oct 2023
Response from LD on Oct 16, 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can.

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This was the worst experience I’ve ever had. There were two separate occasions where someone had a key to my room and tried to get in. Security woke me up at 1000pm because they said they didn’t know who was in the room. No one at the front desk seemed to care. Was given manager information and they did not respond.
Stayed 1 night in Oct 2023
Response from DS on Oct 12, 2023
We have taken note of your comments, and this will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time at this hotel
We had an awesome time! The room was spacious and clean. The staff were very helpful.
Stayed 3 nights in Oct 2023
Response from LD on Oct 27, 2023
TY

8/10 Good

Orby

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from LD on Oct 10, 2023
Looking forward to welcoming you back soon.

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good I wood stay again
Stayed 2 nights in Oct 2023
Response from LD on Oct 27, 2023
TY

6/10 Okay

Jennifer

Liked: Staff & service, amenities
Room was not clean. Hairs on bed cover, hair in shower and bathroom floor not mopped.
Stayed 1 night in Sep 2023
Response from LD on Sep 29, 2023
We have taken note of your comments, and this will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.