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Reviews of IP Casino Resort Spa - Biloxi

4 out of 5
IP Casino Resort Spa - Biloxi
850 Bayview Ave, Biloxi, MS

Reviews

8.4

Very Good

Rating 10 - Excellent. 2006 out of 3824 reviews" "
Rating 8 - Good. 928 out of 3824 reviews" "
Rating 6 - Okay. 464 out of 3824 reviews" "
Rating 4 - Poor. 239 out of 3824 reviews" "
Rating 2 - Terrible. 187 out of 3824 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

James

Traveled with group
Liked: Staff & service
Although recently remodeled, it remains a 1970's casino vibe. Not well policed for trash, etc.
Stayed 5 nights in Apr 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

10/10 Excellent

patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the IP to be a luxurious hotel without being pretentious. The staff are friendly and eager to help with even the smallest detail to enhance your stay. We definitely we'll return!
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

8/10 Good

Lorenzo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that it wasn't a microwave
Stayed 3 nights in Apr 2024
Response from -IP on Apr 24, 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we look forward to serving you again.

6/10 Okay

JAYANTILAL

Average
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

6/10 Okay

Kristi

Traveled with family
Long wait for elevators. AC not cooling in the rooms. Bathroom not clean.
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.

10/10 Excellent

Denise, Montgomery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Casino and restaurant
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist Amber was very professional and knowledgeable. We had a late check in and the area was very quiet. The valet was closed and we had to find our way to the parking garage. There was a long walk to the hotel elevators. The room was very clean and inviting.
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
elevator operation for upper levels
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Stan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was there for 5 days and had to call for towels coffee and other items every day.
Stayed 5 nights in Apr 2024
Response from -IP on Apr 24, 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Shirley, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is beautiful. The onl6 issue is parking for handicap vehicles.
Stayed 3 nights in Apr 2024
Response from -IP on Apr 24, 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 Excellent

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and professional.
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Toni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lasara was just excellent if everyone could get a chance to experience exceptional grade A customer service the way she handled it. I can’t ask for anything better that what she gave. Thank you for everything!
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

10/10 Excellent

Bruce

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was quiet and clean
Stayed 5 nights in Apr 2024
Response from -IP on Apr 24, 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

10/10 Excellent

Dorothy

Liked: Property conditions & facilities
All the above
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby clean and up to date. Check in was excellent
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

10/10 Excellent

Almost-a

Traveled with group
Liked: Cleanliness, staff & service, amenities
Had a great time! Friendly staff
Stayed 2 nights in Jan 2024
Response from -IP on Apr 24, 2024
Thanks for sharing your great experience! Hope to see you soon for more outstanding service.

10/10 Excellent

Laniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations. We were able to upgrade our hotel room and the rate was still affordable. The staff went above and beyond every day. The hotel smelled amazingly pleasant. I’m definitely planning to rebook with this hotel.
Stayed 3 nights in Apr 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

10/10 Excellent

Russell R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

8/10 Good

Michal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds are hard and uncomfortable
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really Enjoyed the stay & the fact MS Pat was the reason we stayed. It was a easy decision to pick a room in the same building. So ill be checking in for more entertainment to come stay there again. In which we drove over 200 miles to come see her.
Stayed 1 night in Feb 2024
Response from -IP on Apr 24, 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

4/10 Poor

irwin

Business traveler
Disliked: Staff & service, amenities
Very nosy . I wasn’t told when I booked that the property was under repair. Very noisy. Front desk very rude. I was locked out of my room in the early morning hours before a meeting and front desk manager very rude when I had to the front desk in pj and socks because I didn’t have ID it was locked in the room, my key had to be reworked .
Stayed 4 nights in Apr 2024
Response from -IP on Apr 24, 2024
We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!

8/10 Good

Tynisha

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was a nice stay the pool area was nice for the kids not a lot of food options rooms are a little outdated and was dusty the employees were very friendly and helpful be prepared to do a lot of walking overall my family enjoyed themselves
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.

6/10 Okay

Deidre

Traveled with group, Business traveler
Liked: Staff & service
Several restaurants/bars were closed, leaving a very long wait for the only one open. Front desk staff was awesome! Restaurant staff was sad & grumpy except for Mary who worked breakfast shift. She is wonderful! Room bathroom was dirty, hair in shower, floors not clean.
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for your review. We're sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us directly through our official property website so we can assist you.

10/10 Excellent

Deidre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that the day I arrived it was pouring raining and the valet said they were not parking parking cars despite the sign I pulled up next to.
Stayed 2 nights in Apr 2024
Response from -IP on Apr 24, 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.

8/10 Good

Chris

Traveled with group
Liked: Cleanliness, staff & service
Property was very nice. Self check in/out kiosks were not available which created some lengthy line wait times
Stayed 3 nights in Apr 2024
Response from -IP on Apr 12, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Apr 2024
Response from -IP on Apr 24, 2024
Thank you for rating us five stars! We are delighted to see you enjoyed your experience and we look forward to your next visit.

6/10 Okay

Randolph

Traveled with group
For this to be a large and tall hotel the elevators not working was a problem the entire time. There were decorative items on the wall above the desk that were dusty. Had to call for additional towels and the dirty one were not taken and remained in the bathroom the entire stay.
Stayed 2 nights in Apr 2024
Response from -IP on Apr 12, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

10/10 Excellent

Tomeka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from -IP on Apr 12, 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.

8/10 Good

Kyochan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from -IP on Apr 12, 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!

8/10 Good

Carlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a Bay view. Enjoyed. Rommy was clean and quiet. Parking was okay. Elevators were busy.
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Apr 2024
Response from -IP on Apr 10, 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.

2/10 Terrible

Lashun

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
When I go to a resort, I dont have to clean my room, keep a huge amount of trash in my room nor do I have to keep dirty towels and wash clothes in my room until I my trip is over. If I wanted to clean and pickup behind myself, I could have stay at home. The key to the room stop working..Lights to the 2nd room I purchase kept losing electricity, there was alot of smoking throughout areas where there was No smoking signs. The elevator kept passing our floor and the wait to get on the elevator average 20 minute or more each time...only good thing was the staff was very friendly.
Stayed 2 nights in Apr 2024
Response from -IP on Apr 10, 2024
We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!

8/10 Good

Beth, Denham Springs

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The room was clean. The venue was comfortable. The only issue I had was with the same person who checked us in and out. She wasn’t very friendly. She was like a robot.
Stayed 1 night in Apr 2024
Response from -IP on Apr 10, 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.

8/10 Good

Alphonso, Daphne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the lounge area. Very robust. Navigating the casino and finding meeting rooms was a challenge.
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
Thanks for your feedback and for taking the time to leave us a rating. Your input is very valuable to us, and we're glad to see that you had a great experience during your recent visit.

6/10 Okay

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had and still have a billing problem... I have been charged 4 times for my stay. 2 of the charges are still showing
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.

4/10 Poor

Roderick

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Good

Wanda

Traveled with partner
Liked: Cleanliness
Very expensive. Food not that good at the sports bar. Processed
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
Thank you for sharing feedback from your recent time at our property. We will aim to make your next trip a five-star experience.

8/10 Good

Kathy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from -IP on Apr 10, 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!

10/10 Excellent

Anesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -IP on Apr 10, 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

4/10 Poor

LaToya

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfriendly/uninviting staff. Long wait times for dining. Cigarette Odor in nonsmoking room. Pool closes early @6pm
Stayed 3 nights in Mar 2024
Response from -IP on Apr 10, 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from -IP on Apr 10, 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is cheap
Stayed 3 nights in Apr 2024
Response from -IP on Apr 10, 2024
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024
Response from -IP on Apr 10, 2024
Thanks for sharing your positive experience! We value your patronage and hope to serve you again soon with great guest service.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and informative.
Stayed 1 night in Apr 2024
Response from -IP on Apr 10, 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

6/10 Okay

Miles

Traveled with family and small children
Disliked: Staff & service
The reason we booked this property is because of the heated pool. Also the pool should have been opened about a week before we arrived . 1st day pool was closed for weather which I can understand The res of our stay the pool heater and hot tub heater was broken . Therefore the pool was way too cold to use . Also , the food / dining at ip was mediocre at best but way over priced for the quality of food you get . Save money and eat better by going to another restaurant outside the hotel. No room service our whole stay ( they do not offer room service ). It was inconvient calling everytime we needed tp or towels . Room kinda gets dirty after 5 days of use .
Stayed 5 nights in Mar 2024
Response from -IP on Apr 10, 2024
We sincerely apologize that your experience did not meet your expectations. We would like to make things right and learn from your feedback. Please don't hesitate to contact us directly through our official website so we can assist you further.

10/10 Excellent

Rita, Jackson

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean friendly staff
Stayed 2 nights in Mar 2024
Response from -IP on Apr 10, 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another amazing experience.

4/10 Poor

Anthonette

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very rude when asking question about directions
Stayed 3 nights in Mar 2024
Response from -IP on Apr 10, 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.