Thanks for the feedback. We hope to earn at least a 3 of 5 on your next stay.
10/10 超赞
Bonnie
与配偶出行
2024 年 4 月 19 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always better than expected. Staff goes above and beyond. Accomodations always first class!
Bonnie
2024 年 4 月入住 1 晚
Summer Talbert 于 2024 年 4 月 19 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Robert
与配偶出行
2024 年 4 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
easy check in, and lady super nice !!
rooms very clean , nice beds , even have a tv in the bathroom ..lol
Great selection of coffee , wife did ok in the Casino ( break even, and not my bank )
Loved the Buffet , and staff was also great there
Robert
2024 年 4 月入住 1 晚
~M~ 于 2024 年 4 月 18 日 的回复
Thank you so much for your feedback.
8/10 还可以
Von
2024 年 4 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
Very nice location, friendly staffs, bed room was clean, However, the ceiling of the bathroom needs to be repaired.
Von
2024 年 4 月入住 1 晚
~M~ 于 2024 年 4 月 18 日 的回复
Thank you for the feedback, and for letting us know about the ceiling. We will look into that.
10/10 超赞
Kisha
与配偶出行
2024 年 4 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay
Kisha
2024 年 3 月入住 2 晚
Summer Talbert 于 2024 年 4 月 15 日 的回复
Thank you for staying with us. We appreciate your feedback.
10/10 超赞
Y
商务旅客
2024 年 4 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I made it to the hotel earlier than expected and it was a horrible storm outside therefore I appreciate them for letting me get my room before 4. I was frantic and panicking not know what I was gonna do if I had to wait while the weather was that bad. Thanks for being understanding and showing hospitality
Y
2024 年 4 月入住 1 晚
Summer Talbert 于 2024 年 4 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
Yu-ing
与配偶出行
2024 年 4 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Surprisingly nice rooms. Clean and convenient. Will stay again.
Yu-ing
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 4 月 8 日 的回复
Thank you for staying with us. We appreciate your feedback.
10/10 超赞
ISAAC
与家人出行
2024 年 4 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
all elements for my visit were excellent
ISAAC
2024 年 3 月入住 3 晚
Summer Talbert 于 2024 年 4 月 8 日 的回复
Thanks for staying with us. We appreciate your feedback.
2/10 糟糕
Casey
与配偶出行
2024 年 4 月 5 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This location is probably the worst casino to stay at if you have the choice to have other options. There was a number of things that either went wrong or were just gross. Like the unhelpfulness of the staff asked were we could go and get a towel for the pool that was so unhelpful and went back to acting like she couldn’t hear us. A lady came and reset the machine my husband was playing and he didn’t even get the funds out of it! She offered nothing bc she barely spoke English,which makes no sense to have someone work on the floor that can’t explain anything what so ever. The bathrooms in the room were not cleaned with toothpaste or something still on the mirror and the streaks of gunk on the glass shower was just unreal and so obvious.
Casey
2024 年 4 月入住 1 晚
Summer Talbert 于 2024 年 4 月 8 日 的回复
We appreciate your feedback. Thank you for staying with us.
10/10 超赞
Sahara
与配偶出行
2024 年 3 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my stay but when I was in the bed housekeeping walked in and made a mistake of delivering some items to the wrong room. They apologized but I didn’t like the fact that they opened my door. Next time I’ll put the extra lock on the door
Sahara
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 4 月 1 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Mark
2024 年 3 月 16 日
满意:住宿条件和设施,清洁度
Mark
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 17 日 的回复
Thank you for your feedback. We appreciate your feedback.
10/10 超赞
Tiajuana
2024 年 3 月 16 日
满意:住宿条件和设施,服务设施
Everything was beautiful
Tiajuana
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 16 日 的回复
Thanks for staying with us. We appreciate your feedback.
2/10 糟糕
Sean
2024 年 3 月 15 日
Booked and never checked in selected wrong date never received refund
Sean
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 3 月 16 日 的回复
This was a same day nonrefundable reservation through Expedia. You could have reached out to Expedia and possibly selected a different date but not cancel without being charged your first night room and tax.
10/10 超赞
Bonnie
2024 年 3 月 12 日
满意:清洁度、员工和服务、住宿条件和设施
Love our time here
Bonnie
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 12 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Joyce,River Ridge
2024 年 3 月 10 日
满意:清洁度、员工和服务、住宿条件和设施
Not my first time there. Got a balcony room with a view of the Gulf, very nice.
Joyce
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 11 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
Eric
与家人出行
2024 年 3 月 6 日
满意:员工和服务、服务设施、住宿条件和设施
We had a great time at this property. Food was good but not enough restaurants inside of it and limited seating in the dining area but overall was good. There was broken glass beer bottles all in the parking lot so you have to be careful where you park and walk.
Eric
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 8 日 的回复
Thank you for staying with us. We appreciate your feedback.
4/10 很差
Heidi
与配偶出行
2024 年 3 月 3 日
Resort seems a bit old, though rooms seemed updated. Staff friendly. Seafood buffet excellent! Downside casino was not non-smoking! A bit overpriced for area and compared to other casinos in the area.
Heidi
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 3 月 3 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Patricia
与配偶出行
2024 年 3 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay at the Treasure Bay. Dinner at The Den was very good!
Patricia
2024 年 3 月入住 1 晚
Summer Talbert 于 2024 年 3 月 2 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
Lea
2024 年 2 月 26 日
Lea
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 3 月 21 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Tina
2024 年 2 月 24 日
满意:员工和服务,清洁度
Tina
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 2 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback.
6/10 一般
Kathy
2024 年 2 月 23 日
Property was ok, just did not like all the smoke.
Kathy
2024 年 2 月入住 2 晚
Summer Talbert 于 2024 年 2 月 23 日 的回复
Thanks for staying with us. We appreciate your feedback.
2/10 糟糕
Larry
与家人出行
2024 年 2 月 22 日
满意:服务设施,清洁度
不满意:员工和服务
People next to us smoking pot. Was not able to sit out on our balcony with the ocean view due to the smell of pot. What a shame since I paid for the view with a balcony. You could smell it in the hall way. Surely the staff could smell it.
Larry
2024 年 2 月入住 2 晚
~M~ 于 2024 年 2 月 22 日 的回复
We are so sorry you didn't have a good experience. Typically, when these issues are reported to the desk, we make sure to address this with our guests. Smoking is permitted on our balconies, including for those who have medical marijuana prescriptions, so please bear that in mind.
10/10 超赞
Keneisha
与配偶出行, 商务旅客
2024 年 2 月 19 日
满意:住宿条件和设施,服务设施
It was extremely nice, the balcony, the view!! We almost got us another night!!
Keneisha
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 2 月 19 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Steve
团体旅客
2024 年 2 月 16 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
People all over were so nice and helpful
Steve
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 2 月 17 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Linda
与配偶出行
2024 年 2 月 15 日
Our room overlooking the Gulf had a great view and was very clean. Loved the coffee & tea choices also.
Linda
2024 年 2 月入住 1 晚
~M~ 于 2024 年 2 月 15 日 的回复
Thank you!
10/10 超赞
Bonnie
2024 年 2 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great place to stay. Nothing but top notch!
Bonnie
2024 年 2 月入住 2 晚
Summer Talbert 于 2024 年 2 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Dawn
2024 年 2 月 13 日
满意:清洁度、员工和服务、住宿条件和设施
Very updated rooms. Will definitely be back Rm 819 Great views with Balcony!
Dawn
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 2 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
Jerry
与配偶出行
2024 年 2 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location clean staff very friendly
Jerry
2024 年 2 月入住 1 晚
Summer Talbert 于 2024 年 2 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Delbrah
2024 年 2 月 2 日
Delbrah
2024 年 1 月入住 1 晚
Summer Talbert 于 2024 年 3 月 21 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Bonnie
2024 年 1 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Always the best experience
Bonnie
2024 年 1 月入住 1 晚
~M~ 于 2024 年 1 月 31 日 的回复
Thank you!
8/10 还可以
sheryl
2024 年 1 月 25 日
满意:清洁度、员工和服务、住宿条件和设施
The food and service in dinnig area was not good this time
sheryl
2024 年 1 月入住 1 晚
Summer Talbert 于 2024 年 1 月 26 日 的回复
Thank you for your feedback. We value your concerns.
10/10 超赞
Rosemarie
2024 年 1 月 18 日
满意:清洁度、员工和服务、住宿条件和设施
Rosemarie
2024 年 1 月入住 1 晚
~M~ 于 2024 年 1 月 31 日 的回复
Thank you!
10/10 超赞
Chelcie
2024 年 1 月 15 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the adults only policy.
Chelcie
2024 年 1 月入住 1 晚
Summer Talbert 于 2024 年 1 月 15 日 的回复
Thanks for staying with us. We appreciate the feedback.
8/10 还可以
BASHAN
与配偶出行
2023 年 12 月 26 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful service
BASHAN
2023 年 12 月入住 1 晚
Summer Talbert 于 2023 年 12 月 26 日 的回复
Thanks for staying with us. We appreciate your feedback.
2/10 糟糕
Kourtney
商务旅客
2023 年 12 月 23 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Theft of money
They never let me check in and they didn’t want to refund my booking. I booked an hour before I showed up on Monday. They told me I had to cancel on Sunday. I said how if I booked today online can you give a deadline from yesterday
Kourtney
2023 年 12 月入住 4 晚
Summer Talbert 于 2024 年 1 月 26 日 的回复
Thank you for your feedback. Sorry for the inconvenience, all reservations are non refundable after the 6pm cancellation window.
10/10 超赞
Melvin
商务旅客
2023 年 12 月 20 日
满意:清洁度、员工和服务、服务设施
Melvin
2023 年 12 月入住 1 晚
~M~ 于 2023 年 12 月 26 日 的回复
Thank you for your feedback!
10/10 超赞
Larry
2023 年 12 月 20 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Larry
2023 年 12 月入住 3 晚
~M~ 于 2023 年 12 月 26 日 的回复
Thanks so much. Come back soon.
2/10 糟糕
Lisa
2023 年 12 月 19 日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
I was not able to check-in at 4pm as stated in the check-in policy. The clerk said the room was not ready because it was still being cleaned. She didn't offer any other room for check-in nor offer anything for the inconvenience.
Lisa
2023 年 12 月入住 1 晚
~M~ 于 2024 年 1 月 31 日 的回复
We apologize that we were unable to meet your expectations. While most of our rooms are usually ready, check in BEGINS at 4pm, and if a guest is waiting on a specific room type, there can be delays as we do our bes to get each room perfectly prepared for the next guest.
8/10 还可以
Robert
2023 年 12 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The room and accommodations were excellent. My only complaint is the breakfast buffet. The grits tasted like sanitation solution, it was bad…I immediately asked for my refund! I know the cooks were probably making the best of a bad situation, but the food need to re-evaluated…nothing was edible!
Robert
2023 年 12 月入住 1 晚
~M~ 于 2023 年 12 月 26 日 的回复
Thank you for your feedback. I will pass on this information to the buffet management team. We hope it is resolved before your next visit.
10/10 超赞
Terri-Ann
2023 年 12 月 14 日
Terri-Ann
2023 年 12 月入住 1 晚
Summer Talbert 于 2023 年 12 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
John
2023 年 12 月 14 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2023 年 12 月入住 1 晚
Summer Talbert 于 2023 年 12 月 15 日 的回复
Thanks for staying with us. We appreciate your feedback.
10/10 超赞
Theresa
2023 年 12 月 2 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
We had an awesome stay, clean modern room and great restaurants.
Theresa
2023 年 11 月入住 1 晚
Summer Talbert 于 2023 年 12 月 14 日 的回复
Thanks for staying with us. We appreciate your feedback.
8/10 还可以
John
2023 年 11 月 22 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
John
2023 年 11 月入住 1 晚
~M~ 于 2023 年 11 月 25 日 的回复
Your review is most appreciated.
10/10 超赞
Curzettia
团体旅客
2023 年 11 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/A
Curzettia
2023 年 11 月入住 1 晚
~M~ 于 2023 年 11 月 18 日 的回复
Thanks for the amazing review!
2/10 糟糕
Brandon
2023 年 11 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施
Brandon
2023 年 11 月入住 1 晚
Summer Talbert 于 2023 年 11 月 17 日 的回复
We value your concerns and appreciate your feedback.
6/10 一般
Jacob
商务旅客
2023 年 11 月 14 日
满意:住宿条件和设施
不满意:员工和服务,清洁度
Certain gestures were not there.
It was alright. They didn’t ask me about the room type I wanted. They were slower than last time I stayed there.
Jacob
2023 年 11 月入住 1 晚
~M~ 于 2023 年 11 月 17 日 的回复
It is unfortunate that we let you down this time. I will be sure to share this with the team to help improve their engagement. We hope you'll give us another try, to hopefully turn this around.
8/10 还可以
Tamara
与家人出行
2023 年 11 月 12 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Treasure Bay is always a nice to place to stay. I've stayed at least once at all the other casino hotels in Biloxi and this one, to me, is the best!
Tamara
2023 年 11 月入住 2 晚
Summer Talbert 于 2023 年 11 月 13 日 的回复
Thank you for your recent stay. We appreciate your feedback.
10/10 超赞
ellen
与家人出行
2023 年 11 月 11 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
sitting on the balcony facing the gulf coast is awesome
ellen
2023 年 11 月入住 3 晚
Summer Talbert 于 2023 年 11 月 11 日 的回复
We appreciate your feedback. Thank you for recent stay.