Ratings based on 267 Verified Reviews

3.1 out of 5
53% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel, great location

Posted Oct 12, 2017
Pros: Service, location
Cons: laundry, maintenance, timeliness
Location: Great location on State St. next to the town's most popular bars and a historic landmark at the police station indicating an Underground Railroad stop
My stay was a mixed bag, but I would say it was generally positive. The hotel had its flaws, like keeping me waiting for my room just to put me in a different one because it was nowhere near ready upon my arrival, a troubling elevator noise, broken fridge (immediately replaced), stains on a throw pillow and a sheet, and a hole in the bathroom wall. However, the service was great and the owner is very charming, a good guy. Also, its location is great, right next to Binghamton's most popular bars and a great pizzeria. It's a great location for walking around to take in the history of the area, as the downtown boasts beautiful statues and a sign at the police station indicating that Binghamton was a stop along the Underground Railroad.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
thank u for staying with us,sorry for the inconvinence,please tell us how can we improve,have a nice day
2 out of 5
by A verified traveler from Philadelphia

Don't Stay Here

Posted Oct 11, 2017
Under serviced and in serious need of renovation. Ran out of clean towels on Saturday. Ran out of breakfast items 8am Sunday.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
thank u for staying with us,we apologisze for the inconvinence caused during your stay,ave a nice day
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Salim at the front desk is very nice and accommodating. My best hotel experience in Binghamton by far. Conveniently located and perfect for someone who's there to see the city and school.
Comment from Hotel Management
Oct 14, 2017 by salim, Hotel Management
Thank u for staying with us,have a nice day
1 out of 5
by A verified traveler from New York

Posted Oct 9, 2017
The shower overflowed with sewage almost immediately and no one came to clean it for two days then the owner tried to play it off as if he had sent someone to clean it and he had no idea it wasn’t already clean. But he had no problem calling our room within 5 minutes of being there to tell us we were too loud at 9:30pm on a Friday night.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
Thank u for staying with us,we sincerly apologisze,sorry for the inconvinence caused during your stay,we have taken care of the problem,have a nice day
4 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Posted Oct 9, 2017
Room was clean but we didn’t have enough towels for three people. Quaint hotel. Staff was great! I’d definitely stay again.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
thank u for staying with us,have a nice day
1 out of 5
by A verified traveler from Elmira, NY

Awful Hotel

Posted Oct 2, 2017
Bathroom sink filthy and backed-up from other rooms. Air conditioning not working No ice machine Broken tile in bathroom in dangerous spot Noisy in middle of the night - swearing and yelling until 4 a.m.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
Thank u for staying with us,sorry for the inconvinence during your stay,have nice day
1 out of 5
by A verified traveler

Bad choice to make

Posted Sep 28, 2017
The staff are very rude and mean the air doesn't work there where no tv channel in the room along with the key cards not working at all the owner was also mean I ask for a DVD player so I could watch movies and he tried to charge me 40 to rent it I would highly recommend not staying at the hotel every
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
thank u for staying with us,sorry for the inconvinence during your stay,help us make it better,have a nice day
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

GREAT OLD HOTEL!!

Posted Sep 25, 2017
Pros: The building!
Cons: Not sure-
Location: Eating, drinking, hiking, shopping.............you name it.
I really enjoyed my stay at the Grand Royale. The hotel is located in a historic building and was like stepping back in time. My room was clean, the bed was very perfect and the staff was over the top attentive and excellent! The new owner, a dashing young Russian fellow, was a pleasure to speak with. I had a great time and will be happy to stay at the Grand Royale every time I come into town. If you get a chance to stay at this hotel, take the time to look at the pictures on the wall of old Binghamton. Very cool. The price was 1/2 of what I would have paid elsewhere and it was well worth it. There are great bars right across the street and places to eat within a short walk. I felt safe knowing that Mr. Russia would not allow any crazy parties in his hotel. I slept like a rock. Thank you Mr. Russia! I will be back!
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
Thank u for staying with us
4 out of 5
Recommended
for Other
by A verified traveler from New York

Good location in the center of town

Posted Sep 18, 2017
Pros: Location, clean, friendly, and you needed to use your room key at night to enter the lobby.
Cons: They need an ice machine for the guests and need to fix the little things that are broken. Also make sure all the AC's and heat work in all rooms.
Location: If you want to do anything downtown, this is the best location. It is crazy on the weekends with all the college kids and bars.
I new I was not staying at a 5 star hotel, but some of the reviews I read made it sound worse then it really was. When I arrived the staff was friendly and got me in my room quickly. The room was nice and clean and the bed was very comfortable. There was just a few small issues, like the toilet paper holder was broken, there were a few cracked tiles on the bathroom floor, but nothing to bad that I really cared about. The AC did not blow cold air but there was a stand up fan in the room so between the AC and the other fan it was comfortable. The hotel is in the heart of downtown near all the bars where the kids hang out and there were hundreds of kid everywhere. This was not an issue for me, my room was nice and quite. So all in all I would give this hotel a 3.5 star rating, I had a good experience and the location for my needs was very good, I was able to walk everywhere I had to go.
Comment from Hotel Management
Oct 20, 2017 by manager, Hotel Management
thank u for staying with us,have a nice day
1 out of 5
by A verified traveler

A complete disappointment.

Posted Sep 18, 2017
The room we had did not have a window but had a skylight that was filthy. The carpeting in the hallway was filthy with grime. We ended up checking out the evening we checked in. We could not even stay the night.
Comment from Hotel Management
Oct 14, 2017 by manager, Hotel Management
thank u for staying with us,sorry for the inconvinence,have a nice day