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Reviews of Best Western Owego Inn

2.5 out of 5
Best Western Owego Inn
20 Hickories Park Rd, Owego, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 370 out of 741 reviews" "
Rating 8 - Good. 250 out of 741 reviews" "
Rating 6 - Okay. 72 out of 741 reviews" "
Rating 4 - Poor. 29 out of 741 reviews" "
Rating 2 - Terrible. 20 out of 741 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western Staff on Apr 22, 2024
Thank you for your feedback from your recent stay, I am sorry for the inconveniences that occurred during your stay, I have sent your feedback on to upper management so that they can look into where we fell short. Thank you again for your feedback

4/10 Poor

James, Minneola

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property is located just off a major thoroughfare. The security around the hotel's parking lot is nonexistant.
Stayed 3 nights in Apr 2024
Response from Barb R. on Apr 15, 2024
Thank you for your feedback from your recent stay I have passed on your feedback to management so they can look into your concerns. thank you for your feedback

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time all good.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric, Forest Hills

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got a room with a river view, and we went barely a mile up the road for a wonderful dinner at MJ's Bar and Restaurant -- great place to stop for the night!
Stayed 1 night in Apr 2024

2/10 Terrible

John

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The location was convenient, the two at the front desk were really great, the room however was just ridiculously dirty, I have pictures if you’d like. There was dust hanging all over the wooden bed frame, terribly dirty on the floors between the nightstands, shower was dirty, fried had water all over the inside and big balls of dust on the top of door. Curtains were falling apart on top. I’m a big Best Western customer and was very disappointed with this one. You should be ashamed of yourself Best Western for not keeping up with your cleanliness!
Stayed 1 night in Mar 2024
Response from Best Western Staff on Mar 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Marilyn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of historical buildings and plaques to represent them. Pretty drive enroute to and from venues.
Stayed 1 night in Feb 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Nice place :) This time the room I got did not have a bathroom fan which made the room slightly musty. Everything else was great.
Stayed 1 night in Dec 2023

8/10 Good

Amanda

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
--
Stayed 1 night in Dec 2023

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The front desk staff was wonderful! The room could use a little TLC. The heating unit fell off the wall in the middle of the night and scared the daylights out of us! We propped it back in place and moved the ottoman over to keep it on the wall. The shower head doesn't totally come on. It leaks a stream of water that bounces off the tub spigot and floods the bathroom floor with water. The breakfast was great!
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with family
Liked: Amenities
Very nice room
Stayed 1 night in Nov 2023

4/10 Poor

Donnie

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Barb R. on Nov 20, 2023
Thank you for your feedback from your recent stay. Im sorry for the inconveniences that occurred during your stay. I have passed on your feedback to management so that they can look into this, Thank you for your feedback.

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good alternative option when Ithaca hotel prices become ridiculously high! The property is an old building been renovated. The room is comfortable and nicely decorated. The only problem is the water drainage for both vanity sink and shower was very slow.
Stayed 1 night in Nov 2023

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
been in this motel through many changes. This time it was very clean, staff attentive and very nice breakfast.
Stayed 2 nights in Oct 2023

6/10 Okay

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll stay here again
CLEAN, comfortable, spacious. We stayed three nights. Everything worked in the room. Housekeeping service was excellent. Our go-to hotel when we visit the area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Amy

Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room and hotel were clean and quiet, beautiful view of the river and park, restaurants and grocery store very close. Will book again
Stayed 6 nights in Oct 2023

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Best western staff on Oct 29, 2023
Thank you for your feedback from your recent stay, I have passed on your feedback to management so that they can look into this.

10/10 Excellent

Andrei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the money, would definitely stay here again.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dark yet flood lights off. Phone, stove and Fridge (kept leaching water) don't work well or not at all. Hallways smelled dank even w/fragrant. H2O fountain in exercise room doesn't work Hall bathroom was filthy so was Guest Laundry. Exercise room didnt close at 10pm and both tv's stayed On. Luggage carts aren't conducive to bubble grid out front. Back area (on river was cluttered with trash and rocks under the piles of leaves everywhere beg for accident. No shower chair provided as requested & although maintenance guy told me he's come fix my stove so I could cook the food I purchased when first arrived seeing it, that too didn't occur- Beware- test b4 you believe the pictures. Lobby & Eating Area are nice/clean too but bring your cleaning and sanitizing supplies. Don't mind its old- Old things last if taken care of - thats Not at this location! Some don't mind dirty & dank! BW is a franchise, individually owned. Some invest in upkeep to last, others just collect what they can then sell- You decide!
Stayed 1 night in Oct 2023
Response from Best Western Staff on Oct 25, 2023
thank you for your feedback from your recent stay with us. I am sorry for the inconveniences that occurred during your stay with us. I have passed your feedback on to upper management so they can look into these areas. Thank you for bringing these items to our attention.

10/10 Excellent

Farid

Traveled with family
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Janet, Mount Dora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean quiet place next to the river. Close to the exit ramp.
Stayed 1 night in Oct 2023

8/10 Good

Jeanine

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

FLORA, Lancaster

Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Best Western in Owego, NY
Room was dusty. Breakfast was mediocre for the price they charge. The hotel has potential, but they need to make it better.
Stayed 2 nights in Oct 2023
Response from Best western Staff on Oct 10, 2023
Thank you for your feedback from your recent stay. I have passed on your feedback from your recent stay to upper management so that they can look into where we fell short.thank you again for your feedback

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff friendly. Need to repair the broken gym machines.
Stayed 2 nights in Oct 2023

8/10 Good

Reta

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Oct 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
The property needs updating, but most of all our room was dirty with cobwebs in the corner, and dust all around the lamps. The phone had not been wiped in some time. the drapes were covered in dust at the corners. We were very disappointed in the property that we chose after driving many hours to get there. The desk clerk was folding sheets at the desk. That's laid back!!
Stayed 1 night in Sep 2023
Response from Best Western Staff on Oct 30, 2023
Thank you for your feedback from your recent stay with us.Id like to apologize for the problems that occurred during your stay. I have passed this feedback on to upper management so that they can look on how to improve our guest experiences.

6/10 Okay

Sandra

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stay Away
Dusty room, and dirty shower. Went for the free breakfast, no eggs, waited twenty minutes, then went back to the room to check out. This was me last stay at this BW.
Stayed 1 night in Oct 2023

6/10 Okay

Sandra

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Room looked like it was not cleaned in weeks. Floor and shower were not clean, and room was dusty.
Stayed 1 night in Oct 2023

8/10 Good

Anna

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice and comfortable
The hotel was overall very comfortable. The receptionist, Justin, was very helpful and helped quickly with some problems with A/C.He also recommened some restaurants for dinner The bed was clean and comfortable but the carpet could use a better cleaning, so could the toilet.
Stayed 1 night in Sep 2023

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Elena

Stayed 1 night in Sep 2023

8/10 Good

Nuno R

Stayed 1 night in Sep 2023

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities
Crappy
Stayed 1 night in Sep 2023
Response from Best Western Staff on Sep 16, 2023
thank you for your feedback from your recent stay, Its feedback like yours that helps us to improve where we fell short. I have sent this feedback on to management so that we can look into where we need to improve. thank you again for bring this to our attention.

10/10 Excellent

Antonia

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Sep 2023

8/10 Good

DAVID

Traveled with family
Liked: Amenities
Had to ask for a new room due to curtains that would not close. Cob webs in the corners of the dining area at breakfast.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Very little toilet paper...breakfast was iffy....
Stayed 1 night in Sep 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very nice stay, super convenient and the price was not bad.
Stayed 1 night in Sep 2023

6/10 Okay

Correna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Big, spacious room. Had a kitchen which was nice. Room was clean, but not spotless. Breakfast was good.
Stayed 1 night in Sep 2023

8/10 Good

Fahmida

Traveled with family
Liked: Cleanliness, staff & service
It was good.
Stayed 1 night in Sep 2023

8/10 Good

Jason

Stayed 2 nights in Sep 2023

10/10 Excellent

Janice

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Gal
All surfaces needed to be wiped off as bugs, water marks, & dust was on lamp shades, window sills, & all tabletops. Bathroom floor needed mopping, shower corners & drain needed mold brushed off. Carpet needed to be vacuumed especially in corners.
Stayed 2 nights in Sep 2023

4/10 Poor

Kristin

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
We have stayed here a handful of times in the past (when this was the Holiday Inn) and have enjoyed the hotel. Although we recognized a few of the staff and it was very quiet, our room was very dirty! The bathroom was so dirty I showered with my shoes on.
Stayed 1 night in Aug 2023
Response from Best Western Owego Staff on Sep 5, 2023
Thank you for your Feedback, I am sorry for the inconveniences that occurred during your stay. I have passed on your feedback to management so that we can correct these issues so that we can provide top notch customer service.

6/10 Okay

PETER

Traveled with partner
Liked: Staff & service
hotel is a little run down, bathroom scruffy and a little smelly. black mold present disappointing as it used to be great when a holiday inn
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was nice
Stayed 1 night in Sep 2023

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
reasonable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay, great service!
The shower head needs to be replaced, it's old and sprays all over. Other than that, the room was spacious and comfortable. The staff was excellent and very friendly, especially Justin who checked us in the night we arrived. Nice breakfast included in the stay.
Stayed 1 night in Aug 2023