Exterior

Reviews of Quality Inn & Suites Vestal Binghamton near University

2.5 out of 5
Quality Inn & Suites Vestal Binghamton near University
4105 Vestal Parkway East, Vestal, NY

Reviews

8.0

Very Good

Rating 10 - Excellent. 371 out of 1000 reviews" "
Rating 8 - Good. 376 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked the location, very convenient. The staff was very nice. The room was clean. I did not like the weak wifi, we had difficulties opening the door, it was jammed or the door key cards did not work properly. The toilet wasn’t flushing right. The beds were very small, very uncomfortable for 2 people. It’s unfortunate you don’t have queen bed options.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our convenient location, friendly staff, and clean rooms. However, we apologize for the issues you encountered with the wifi, door, toilet, and bed size. Your comments are important to us, and we will address these areas for improvement. We'll also consider your suggestion for queen bed options. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.Sincerely,Hotel Manager

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and showing signs of its age but clean and comfortable.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 14, 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable. While we understand that our property may show signs of its age, we're committed to maintaining a high standard of cleanliness and comfort for our guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Manager

2/10 Terrible

Gillan

Disliked: Cleanliness, staff & service, property conditions & facilities
No AC in room not functional! Send us to their other property first room add a stink of smoke and the window was wide open. Provide us with a second room was ok but my wife slip and fell in the shower due the bathtub add no anti-slipping device at the bottom of the tube.
Stayed 1 night in Apr 2024
Response from Staff at Front Desk on Apr 12, 2024
We are so sorry your stay with us did not meet your expectations. We hope you will come again and give us an opportunity to better meet your needs.

10/10 Excellent

Cara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice lobby. Good rooms. Loved the shower!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 9, 2024
Dear Cara,Thank you for your stay. We're thrilled to hear that you enjoyed your stay with us! It's wonderful to know that you appreciated our great location, nice lobby, and good rooms. We're especially delighted that you loved the shower - your comfort is important to us, and we're glad we could provide you with a positive experience. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

4/10 Poor

Lynn

Traveled with family
Disliked: Amenities, property conditions & facilities
I would not stay here again. The staff was fine, very nice, but the area was super sketchy and felt unsafe, and the hotel itself is very old and run down. Our curtains were broken in places, found a sharp screw on the carpet, the bathroom was very old and run down, dirty around the base of the toilet. Loud people all night long, including screaming baby, slamming doors. Not a good experience.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,We're truly sorry to hear about your disappointing experience during your stay. Providing a safe and comfortable environment is our priority, and it's disheartening to learn that we fell short of your expectations. Your feedback regarding the condition of the hotel and the noise disturbances is concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your comments and apologize for any inconvenience caused. Please know that your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

2/10 Terrible

Arkadiy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Arkadiy,We apologize for the unsatisfactory experience you had during your stay. Your feedback is important to us, and we take it seriously. We regret that we were unable to meet your expectations, and we apologize for any inconvenience or discomfort you may have experienced. We will address your concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Nice receptionist.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Guest,Thank you for your kind words about our receptionist. We're delighted to hear that you had a pleasant interaction with our team member. Providing friendly and attentive service is important to us, and we're glad to know that our staff made a positive impression on your stay. We appreciate your feedback and hope to welcome you back for another enjoyable experience in the future.Sincerely,Hotel Manager

8/10 Good

Bob

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Proximity to college
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 24, 2024
Dear Bob,Thank you for your feedback! We're glad to hear that our hotel's proximity to the college was convenient for you. Your satisfaction is important to us, and we appreciate your honesty in providing feedback. If there's anything specific you think we could improve upon to earn that extra star in your next review, please don't hesitate to let us know. We value your support and hope to have the opportunity to welcome you back again in the future! Sincerely, Hotel Manager

4/10 Poor

Lisa

Liked: Amenities
Disliked: Cleanliness
The sheets were clean but smelt like a bad detergent. The curtains closed but left a big gap on the top of the side that caused the bright lights from outside to glare in. The sink was cleaned but not wiped down properly afterwards causing me to feel like the cleaning wasn’t thorough and leaving me uncomfortable.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Marek,We apologize for the inconvenience you experienced regarding the cleanliness and comfort of your room. Your feedback regarding the scent of the detergent, the gap in the curtains, and the cleanliness of the sink will be shared with our housekeeping team to ensure improvements are made. Please know that we take your comments seriously and strive to provide a more enjoyable stay for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

8/10 Good

April

Traveled with family
Liked: Staff & service, amenities
The gym needs updating. The rooms were clean. The walls are pretty thin. Could hear everything in the rooms next to me.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear April,Thank you for your feedback. We're glad to hear that you found the rooms clean. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments regarding the gym will be taken into consideration for future updates. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Charles, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Fahima

Traveled with family
Liked: Property conditions & facilities
i did not like the Pet in the hotel. Kids did not feel comfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Fahima,Thank you for your rating and feedback. We apologize for any discomfort caused by pets in the hotel. We understand that some guests may have allergies or concerns about animals, and we'll work to ensure that all guests feel comfortable during their stay. Your satisfaction is important to us, and we appreciate your understanding.Sincerely, Hotel Manager

2/10 Terrible

Anna, Buffalo

Traveled with family
Disliked: Amenities, property conditions & facilities
It was so dirty and poorly kept. Wallpaper peeling in our room, weird brown spots bleeding through white paint on the wood, every drain was clogged, the HVAC did NOT work (it was either off or ran the heat constantly even when we set it to a low temperature)and I'm glad we checked the "complimentary coffee" Keurig because there was a thick layer of slime in the water compartment that surely would've gotten us sick of we used it. The breakfast was also limited and gross. The staff were very nice but I would absolutely never stay there again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Anna,We're truly sorry for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the cleanliness, maintenance issues, and breakfast quality is deeply concerning and will be addressed immediately with our team. We apologize for the inconvenience caused and appreciate you bringing these matters to our attention. We'll work diligently to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excellent

Patti

Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 21, 2024
Dear Patti,Thank you so much for your perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Paul,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Excellent

Russ

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 18, 2024
Dear Russ, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Jodie

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Jodie,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

2/10 Terrible

Mahtabul

Business traveler
Disliked: Amenities, property conditions & facilities
Waited in the 30 mins then no keys available for another 30 mins. Changed the room 3 times Then they give me a room after 2 hours with out keys Horrible.
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 23, 2024
Dear Guest,We sincerely apologize for the frustrating experience you encountered during your check-in. Your feedback is concerning, and we deeply regret any inconvenience caused. This falls below our service standards, and we are actively investigating the issue to prevent similar occurrences in the future. We appreciate your patience and hope you may consider giving us another opportunity to provide the service you deserve.Sincerely, Hotel Manager

2/10 Terrible

Mahtabul

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 23, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Luc

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 11, 2024
Dear Luc,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Jimmy

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 Good

Robert, Harrison

Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 18, 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Ok can be better
The staff was nice and accommodating. The rooms were clean but there was a terrible musty /drain smell in the room . Breakfast was also nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Guest,Thank you for your feedback and the rating. We appreciate your positive comments about our staff and cleanliness. We apologize for the musty or draining smell in your room, and we'll address this issue promptly. Your input is valuable, and we're committed to improving. We hope to have another chance to provide you with a better experience.Sincerely, Hotel Manager

10/10 Excellent

andrew

Stayed 1 night in Jan 2024
Response from Hotel manager on Jan 9, 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Danielle

Stayed 1 night in Dec 2023
Response from Hotel manager on Jan 22, 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 23, 2023
Dear Craig,Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your feedback. We look forward to seeing you again soon.Sincerely, Hotel Manager

8/10 Good

Kelsey

Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 20, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

George

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Dear George,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed anything in terms of hospitality. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The room is poorly maintained, especially bathroom.
Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 18, 2023
Dear Guest,We sincerely apologize for the condition of your room, especially the bathroom. This is not reflective of our standards, and we appreciate you bringing it to our attention. Please be assured that we are taking immediate steps to address and rectify the maintenance issues to ensure a more comfortable stay for our guests.If you have any specific concerns or if there's anything else you would like to share, please feel free to reach out to our management team directly. We value your feedback, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

4/10 Poor

Lloyd

Stayed 3 nights in Dec 2023
Response from Hotel manager on Dec 18, 2023
Dear Guest,We appreciate you taking the time to provide your feedback and rating. We're sorry to hear that your experience fell short of expectations. If there are specific issues or concerns you'd like to share, please feel free to provide more details so that we can address them and improve our services. Your satisfaction is important to us, and we hope to have the opportunity to make amends and welcome you back for a better experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Mahtabul

Disliked: Cleanliness, staff & service, property conditions & facilities
Reception behavior so bad
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Mahtabul,We apologize for the disappointing experience you had with our reception. Your feedback is crucial, and we take this matter seriously. We are actively addressing the issue to ensure our guests receive the high level of service they deserve. We hope to have the opportunity to make amends in the future.Sincerely,Hotel Manager

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 27, 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

2/10 Terrible

Marnie

Stayed 1 night in Dec 2023
Response from Hotel manager on Dec 26, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Danielle

Stayed 2 nights in Dec 2023
Response from Hotel manager on Dec 26, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Marissa

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 21, 2023
Dear Marissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service
B
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

6/10 Okay

Catherinr

Traveled with pets
I stayed 4 days as I was attending my sister's memorial. It wasn't hard to find or enter the main entrance, but the handicap accessible pet rooms were in another building quite a distance from the main building. The entrance ramp is quite short and there isn't an angle, but a small square to turn in front of the bush before the entrance. The door was extremely heavy. I had my mobility scooter, my wagon, and my dog. What a horrible time I had trying to enter compared to many other places I've stayed at. The mattress was very uncomfortable and the refrigerator froze everything solid. They offered a free breakfast, but was not readily accessible to me because I couldn't climb steps. I would have to the main entrance, inform someone and go back outside to another door to enter the dining area, for four days. Instead, I chose to purchase instant oatmeal and a bowl from Walmart. The coffee machine though, that was good. It was quiet, but there were only 2 other cars in the parking lot in the pet area. My next visit will probably be back at the Red Roof. One door into the room.
Stayed 4 nights in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest,Thank you for taking the time to share your experience during your recent stay with us. We sincerely apologize for the challenges you faced, particularly with accessibility, room comfort, and breakfast access. Your feedback is crucial to us, and we will address these concerns to ensure a more positive experience for all guests in the future.We appreciate your understanding and hope you found some solace during your visit for your sister's memorial. If your plans bring you back to the area, we'd welcome the opportunity to provide a much-improved stay. Please feel free to contact us directly if there's anything we can assist you with.Sincerely, Hotel Manager

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 25, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick trip, things went well
Clean and comfortable. Liked the K-cup coffee maker. Would prefer that WiFi had password access (open WiFi is risky).
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 22, 2023
Dear Guest,Thank you for your positive feedback! We're delighted you found our hotel clean and comfortable, and we appreciate your preference for password-protected WiFi. Your input is valuable, and we look forward to hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Troy

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 11, 2023
Dear Troy,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Regards, Hotel Manager

10/10 Excellent

Rachel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to my daughter’s university.
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 18, 2023
Dear Guest, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

8/10 Good

qazi, Woodhaven

Traveled with family
Liked: Staff & service
Washroom towel and bed cover very old and seems used too much. Friendly employees and helpful.
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 14, 2023
Dear Guest, Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excellent

Julia

Stayed 1 night in Nov 2023
Response from Hotel manager on Dec 5, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Certainly not worth the 8/10 rating I saw online
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 12, 2023
Dear Guest,We're sorry to hear that your experience did not meet the expectations set by the online rating. Your feedback is important to us, and we would appreciate any specific details you could share regarding your stay. This information will help us address any areas that may need improvement. We strive to provide a positive experience for all our guests and regret that we fell short in your case. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Natalia

Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Semih

Stayed 2 nights in Oct 2023
Response from Hotel manager on Nov 28, 2023
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

2/10 Terrible

Alexander

Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 8, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 Poor

Jayne

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The beddings were not changed. I found several strands of hair in the bed.
Stayed 1 night in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

Liana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 7, 2023
Dear Liana,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Maureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms need updating badly—it’s not the size or the aesthetics. The bathroom fixtures were cheap, run down, in disrepair—the shower drain was badly clogged and the toilet ran all day and night.
Stayed 2 nights in Nov 2023
Response from Hotel manager on Nov 6, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager