Ratings based on 39 Verified Reviews

4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel close to shops restaurants

Posted Nov 27, 2016
I had a wonderful time there. The staff is very friendly and helpful
Comment from Hotel Management
Nov 29, 2016 by Sarah, Hotel Management
Thank you so much! We are so happy you had a wonderful time, and that you thought our staff was friendly and helpful. We definitely hope you choose our hotel again when visiting the Binghamton area.
2 out of 5
by A verified traveler

Disappointing for a Mariott

Posted Oct 26, 2016
Pros: location
Cons: Service; outdated; poor cleaning
Unfortunately there are not enough allowable characters in this block for me to fully explain how awful the hotel actually was (which was shocking especially for being a Mariott) so I will sum it up as: 1) Tried to book directly and they required a photo copy front/back of the credit card holders drivers license & front/back copy of the credit card faxed/emailed to them. A) we were using a company card, so no drivers license and B) that is essentially FRAUD 101! You never send this information via fax/email nor should any hotel keep this information anywhere in their office or on their server! We have been booking rooms for years throughout the US and NEVER had this request. 2) We asked to work with the manager in helping with this and we were told that she left for the day (2:30p) even though the person we were speaking to just spoke with her a minute ago, but she did inform us that the manager told her to just keep "pushing back" 3) Room: Paid for a "room with view" although I'm not sure what that means. My view was the parking lot. I was immediately overwhelmed with the smell of sweat. The only ceiling light (other than the bathroom) was the kitchen. The counters were updated w/granite-that was the only update. The toilets were dirty. 2 patches in the bathroom ceiling were poorly done & obvious. There were 3 closets, 2 you were not allowed into. The hairdryer did not work; the stove fan/light did not work; the bathroom floor was dirty. Heat/hot water worked fine.
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Spacious room and great location

Posted Aug 23, 2016
The room was clean, larger than I expected and easily accessible. I would definetly stay here again. I liked that you can park close to your room and walk right in.
Comment from Hotel Management
Aug 31, 2016 by binghamtongm@ih-corp.com, Hotel Management
Thank you so much, Barbara. We are so glad you enjoyed your stay with us and hope to see you again when you are in the Binghamton area.
4 out of 5
Recommended
for Families
by A verified traveler from Monroe, NY

Nice place to stay close to Binghamton University

Posted Apr 17, 2016
Pros: The hotel was conveniently located, comfortable, clean and pet friendly
Cons: Clean behind the bathroom door.
Location: It is near Binghamton University.
This was a great place to stay and visit with our son in college. The suite is spacious. We were able to just relax, get take out and visit. It is pet friendly. The full kitchen came in handy since we were bringing water and food for a crew regatta. We will definitely be back again. You can walk across the back parking lot and be on the campus.
Comment from Hotel Management
May 4, 2016 by Sarah Kaminsky, Hotel Management
Thank you so much! We are so happy you found our hotel to be a great place to stay. Please accept my apologies for any cleanliness issues behind the bathroom door. Thank you for bringing it to my attention so we can work on that and continue to deliver excellent service.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Comfortable Stay

Posted Jan 4, 2016
I stay at the Residence Inn every time I visit the Binghamton area and it's always comfortable. The bathroom didn't appear to have been cleaned properly before we checked-in but otherwise the stay was good. I would recommend to others in the area.
Comment from Hotel Management
Jan 8, 2016 by Sarah, Hotel Management
Thank you so much for taking the time to write a review. We sincerely appreciate your feedback. I'm so terribly sorry about the bathroom. I did not see any issues logged with our front desk. Always let us know so we can make sure to use the information as a teaching tool for our staff. Again, thank you for writing a review. We hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable & Homey

Posted Nov 30, 2015
Cons: General upkeep & improvements
We stayed in a Studio Suite for 3 nights over Thanksgiving with our dog. The room was very comfortable & homey although a little rundown. I would still stay here again.
Comment from Hotel Management
Dec 2, 2015 by Sarah Kaminsky, Hotel Management
Thanks so much for reviewing our hotel. We're glad you enjoyed your Thanksgiving. I'm so sorry you found our hotel to be run down. Our gatehouse is fairly new and our rooms were updated recently. But we certainly do appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Binghamton Residence Inn

Posted Sep 28, 2015
Comfortable, safe, and quiet. Perfect for a little R&R.
Comment from Hotel Management
Oct 15, 2015 by Sarah Kaminsky, Hotel Management
Thank you so much! We are so glad you enjoyed your stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Niguel, Ca

My #1 choice when staying in Broome County!

Posted Sep 22, 2015
Great size room, super convenient, affordable rates ....
Comment from Hotel Management
Sep 24, 2015 by Sarah, Hotel Management
We are so happy you enjoyed your stay! Please come back and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Binghamton University, New York

Bighamton University Stay

Posted Sep 14, 2015
Really great stay. Nice, clean, pet friendly, free breakfast, romantic fireplace, courteous staff, close to Bighamton University.. Great value.
Comment from Hotel Management
Sep 24, 2015 by Sarah, Hotel Management
Thank you so much for writing a review of our hotel. We are so glad you enjoyed your stay. Please come back and stay with us again.
2 out of 5
by A verified traveler from G

Had to switch rooms 3x. Air conditioning broken

Posted Aug 2, 2015
Aur conditioning not working, 2nd room smeeked like cigarette smoke, third room air conditioning shut down middle of the night. Did not sleep well here
Comment from Hotel Management
Aug 5, 2015 by Sarah Kaminsky, Hotel Management
I'm so sorry you had trouble with the AC and a room that smelled like smoke. We have taken care of both of these issues and made sure it does not happen again. We appreciate you letting us know so we could take care of the issue. We certainly hope you come back and stay with us again.