Ratings based on 435 Verified Reviews

4.0 out of 5
81% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from singapore

Very nice location of room with lovely views

Posted May 9, 2018
Pros: The views and the location. The staff were very nice
Cons: I can only speak for our room but I feel it needs updating. The bathroom was very tired looking and had a severe crack in the washbasin.
Location: The golf course looks beautiful. There was a trip to shopping centre which I thought was quite poor as not many traditional shops and not really open
I think the hotel lacks somewhere where you can have a nice cool drink but the only place you could cool down was in the pool or in your room.
4 out of 5
Recommended
for Everyone
by A verified traveler

On the beach

Posted Apr 13, 2018
Pros: The beachfront views!
Cons: The food and its prices lowered.
Location: We didn't venture outside of the resort.
The hotel was a bit dated but the fact it was on the beach made up for it. The balcony had a fabulous view of the pool and beach which was rather special. The staff were helpful and friendly- although a bit slow. Nothing was done in a hurry. The food was very disappointing as it was quite limited and extremely expensive. It was more costly than eating out in Singapore and it was a much poorer quality. Drinks were extortionate too, again, cheaper to have a few drinks in singapore than in Bintan, Indonesia.
Comment from Hotel Management
May 8, 2018 by Tri, Hotel Management
Dear Traveler, I would like to thank you for choosing Angsana Bintan for your recent stay and spending your valuable time to posting some feedback on Expedia. We are so sorry that your stay with us was less than satisfactory. We have shared your valued opinion with our team and we are committed to make ongoing improvements to our product, service, and staff training, ultimately ensuring that we meet the expectations of our guests. Again, we are terribly sorry that your first experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. We look forward to welcoming you again in near future. Sincerely, Nicolas B. Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Pricey and Average stay

Posted Apr 2, 2018
Overall, it was a pleasant stay. Food in Angsana is average. If you want better food, hop over to the Banyan Tree restaurants... but be prepared to pay higher prices. Room and facilities were ok given the age. I liked the addition of the new Xana Beach Club. Check out was the most unpleasant part of the stay when I was informed that the hotel charges $20 for a laundry bag! I almost had to empty all my dirty clothes into the luggage. What a spoiler to the end of the trip! The Hotel Mgt finally waived the charge after I complained. In addition, the Hotel also made a billing error which caused some inconvenience after I returned to Singapore.
Comment from Hotel Management
May 9, 2018 by Tri, Hotel Management
Dear Pinky, Thank you very much for staying with us and for sharing your valuable review. Your comment on the food quality has been shared with our Executive Chef for further review. Meanwhile, please accept our sincere apologies for the inconvenience caused in regards of your billing settlement. However, I would like to assure you that this has been looked into seriously. I have personally had a long discussion with the head of department for future improvement, staff training is on going to ensure the problem will not re-occur. Thank you once more for bringing this to our attention. We hope this shortfall did not deter your impression of our resort. We look forward to welcoming you back and extending to you the complete Angsana experience we aspire to deliver to all our guests. Sincerely, Nicolas B. Hotel Manager
4 out of 5
Recommended
for Families
by A verified traveler from Singapore

Comfortable resort with beautiful private beach

Posted Apr 1, 2018
Pros: The access to private beach was the best part. Unfortunately, there were tar deposits when we visited but the hotel did a good job of cleaning up.
Cons: The recreation room should be renovated.
We had rooms with beautiful sea and pool view. The rooms were comfortable and clean, a bit on the smaller side. Good selection of restaurant options between Angsana and Banyan Tree (on the same property). Breakfast options were a bit limited but good enough for a short break. Staff were efficient and polite. Bus and taxi transfers are convenient. Trip to Plaza Lagoi was a total waste of time! Best to stick to pool and beach! Indoor recreation room needs to be cleaned up and made more interesting - we were stuck indoors due to rain one day.
Comment from Hotel Management
Apr 10, 2018 by Tri, Hotel Management
Dear Traveler, Thank you very much for your gracious comment on your recent stay in Angsana Bintan. It is delightful to know that our white sandy beach, the crystal clear sea water and genuine hospitality were enjoyable for you during your stay. Your feedback on our recreation room has been brought to the attention of the concerned Head of Department for follow-up and necessary action. However please rest assured that we do have a regular maintenance program in place to keep our facilities in their best condition for our guests. Please do plan for a return visit and I look forward to welcoming you to Angsana Bintan once again in the future. Sincerely, Nicolas B. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely staff and very relaxing

Posted Mar 25, 2018
Had very relaxing few days here - all staff friendly and very helpful. Breakfast very varied and food good if pricey. You can eat at the Banyan Tree restaurants in the evening too which we did one night - delicious. Hotel a bit tired and all sea activities were cancelled due to tar balls on beach. This was not the fault of the hotel at all but it can happen. Overall we had a lovely time.
Comment from Hotel Management
Apr 10, 2018 by Tri, Hotel Management
Dear Traveler, I am truly glad to learn that you have had an overall excellent experience with our resort environment and services. Thank you for your time to share with us your experience. I look forward to welcoming you back to Angsana Bintan for an even better experience. Sincerely, Nicolas B. Hotel Manager
3 out of 5
by A verified traveler from Singapore

Hotel location nice rooms outdated

Posted Feb 18, 2018
Pros: Beach and pool location. Beach restaurant
Cons: Bathroom
the location of the hotel is nice close to the beach. Meanwhile the rooms are a bit outdated especially the bathroom (old bath tube). the beach is nice but during our stay a lot of oil bullets on the ground and jellyfishes. the pool facilities are pleasant and the staff very welcoming and nice with guests.
Comment from Hotel Management
Mar 9, 2018 by Tri, Hotel Management
Dear Marie C., Delighted to hear that we have been able to provide you with a memorable experience. I am happy to know that we had met your expectations with our staffs, beautiful location, beach restaurant as well as our pool. Built in the heart of the unspoiled natural surroundings of Bintan Island, we have adopted a rustic accent to compliment the unique setting around us. This sometimes leads many to believe that the facilities are dated and needs to catch up with modern day hotel features. Maintenance of our rooms as well as our landscape is of high priority and this will continue to provide our guests with clean and functioning rooms. Furthermore, being situated openly exposed to the open sea sometimes we have challenges with oil on the beach. Kindly rest assures that we monitor this issue from time to time and alert the guests accordingly. We also have our team on standby to clean the beach immediately. Again, thank you for your feedback and I look forward to welcoming you back soon. Sincerely, Nicolas B. Hotel Manager
5 out of 5
by A verified traveler

Posted Jan 30, 2018 on Hotels
Comment from Hotel Management
Feb 6, 2018 by Tri, Hotel Management
Dear David, Thank you very much for staying with us and I look forward to welcoming you back again to our resort soon. Sincerely, Nicolas B. Hotel Manager
5 out of 5
by A verified traveler

The staff always make the difference

Posted Jan 27, 2018 on Hotels
Impeccable service, guinely friendly, relaxing atmosphere, good restaurants variety, fantastic breakfast, great spa, Wiwik was one of many examples of genuinly kind and caring staff that made several days we stayed positively memorable. If we had known we would have booked a minimum of 4 days! Thank you Angsana!
Comment from Hotel Management
Feb 2, 2018 by Tri, Hotel Management
Dear Nina, Thank you very much for taking your time to write us a detailed and lovely review. I am truly delightful to hear that we were able to provide the true Angsana experience to you and your family during your stay. It is wonderful to hear that you have enjoyed our hotel facilities and that our genuine hospitality has warmed up your stay. I have posted your review on our notice board and have shared it to Wiwik and all staff to keep us motivated. They are very happy to hear that their service has made your stay more memorable. Once again, thank you for your have chosen to stay with us I hope that we have another chance to welcoming you back to Angsana Bintan someday in the future. Sincerely, Nicolas B. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Very relaxing and peacefully quiet.

Posted Jan 23, 2018
Pros: Whilst all staff were super efficient a special mention must go to Benny, the Activities Coordinator who sparked up our day, every day.
Cons: Limited western breakfast but in all fairness we were in Asia after-all. The other Asian breakfast items was generous, with huge choices.
Location: Location only 10mins transfer from the Ferry! Benny kept everyone occupied.
We spent 4 nights an the hotel last week and were quite surprised with the quality of the property. The staff were so friendly and helpful at all times.
Comment from Hotel Management
Jan 31, 2018 by Tri, Hotel Management
Dear Alan, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service. Our location brings out the unique charm where giant trees from the natural forest team up with the white fine sandy beach promoting quietude and relaxing ambience, making us perfect as a place to unwind. Your comment on our associates is highly appreciated. Let me assure you that your compliment will be shared with the team especially Benny. Meanwhile, your feedback regarding limited western breakfast has been noted by our Executive Chef for corrective action. Once again thank you for choosing our hospitality and for taking the time to share your observations with us. We look forward to welcoming you back to Angsana Bintan in the near future. Sincerely, Nicolas B. Hotel Manager
3 out of 5
by A verified traveler

Shamelessly Expensive

Posted Jan 12, 2018
The food at the hotel is shamelessly expensive. Angsana is miles from the nearest village so the options for dining out are slim and they control the taxi service to and from the village and over charge for that too. So they get you either way. Pity, 7 years ago it was pretty good.
Comment from Hotel Management
Feb 12, 2018 by Tri, Hotel Management
Dear Traveler, Thank you for the feedback. It is sad to learn that we were unable to meet your expectations during your recent visit to Bintan. Going through the review, main contribution for this unsatisfactory stay experience seems to be coming from the price of food and beverage. May I highlight to you that we do carry out regular surveys for the pricing of the competitive resorts in Bintan in order to be in line with the market price. Your feedback has been noted and we will be addressing it soon. Addressing your feedback in regards to our dining options is well noted and much appreciated. Please rest assured that part from these alternatives, there are three more restaurants at Banyan Tree, which is our sister hotel. At the end of the day it is wonderful to know that it didn’t defect your entire experience with us. I look forward to welcoming you again to Angsana Bintan in the future. Sincerely, Nicolas B. Hotel Manager