Ratings based on 341 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Close to beach which was very clean and expansive

Posted Sep 17, 2016
Pros: Beach, dinner, spa and friendly staff
Cons: Breakfast choices and décor in rooms, orange and white not restful or Indonesian. Public spaces were beautifully designed
Location: Close enough to ferry and beautiful beach but limited ability to see anything else. Golf next door
The accommodation, grounds and staff were exemplary. Very pleased with our holiday especially the clean and expansive beach. Lunch and dinner menus had superb choices and well priced. Would have liked more western choices for breakfast. The spa treatments were well differentiated and staff skilled, but a little expensive. Picked up a lovely pewter 'coral' souvenir from the shop sale.
4 out of 5
by A verified traveler from singapore

Posted Aug 29, 2016
Went there to take part of the IronMan race. Good experience
Comment from Hotel Management
Sep 7, 2016 by Puri, Hotel Management
Dear Syd, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service. I hope that we will be able to welcome you back soon again. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

落ち着いた雰囲気でのんびりできるホテル

Posted Aug 24, 2016
Pros: スタッフ・ビーチ・プール・全体の雰囲気・部屋のアロマ
Cons: お部屋の細かい箇所の清掃。 浴槽と洗面の仕切りが半分のガラス扉のため、上手にシャワーを浴びないとシャワー後は洗面が水浸しになってしまいます。普通にシャワーカーテンの方が使いやすいかもしれません。
Location: 遠浅で白砂がきれいなビーチでした。ただ、海の中は足元に石が結構あるので、少し注意が必要です。 ホテルのロケーション上、サンセットは見られませんでした(時期によるのかもしれませんが)。そのかわり、きれいなサンライズは見られます。ホテルの裏でサルやリスを見たことも貴重な経験でした。
スタッフの皆さんは笑顔で大変心地よいもてなしをしてくださいました。また、ホテルも全体的に落ち着いた雰囲気でのんびりできます。プールやビーチも大変快適でした(ビーチタオルやウォーターサーバーなどもきちんと用意されています)。 害虫対策の薬散布なども徹底していました。 また、一日2回お部屋の清掃・お水補充があったことも大変好印象です。お部屋のアロマも良い香りです。ただ、棚の上などホコリが溜まっている箇所も多々あり、もう少しお手入れのレベルを向上させると印象もUPすると思います。
Comment from Hotel Management
Sep 6, 2016 by Puri, Hotel Management
Dear Traveler, I am happy to note that you had enjoyed the warm service from our staffs and our facilities. Thank you also for sharing the lovely pictures with us. Your note on cleanliness has been shared with the concerned department head for a follow up. Though our shortfalls had annoyed you I am happy to know that your entire stay experiences were not compromised. We certainly look forward to welcoming you back in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Singapore

週末バカンスに最高

Posted Jul 24, 2016
フェリーターミナルへは迎えがあり、ホテルまですぐ。リゾートにしては部屋は小さめだが十分。窓からはプールのある中庭が見え開放感。ベランダのテーブルでもゆっくりできる。 誕生日だと先に伝えておいたら到着と同時にケーキを頂きました。日本人の口にも合う甘すぎない美味しいケーキでした。 海の水は期待以上に透明で、岩場の橋の下には上からでも見えるくらい魚が。 広くて水が綺麗なプライベートビーチはシンガポールからこんなに近いことを忘れさせてくれます。 スタッフは気さくに声をかけてくれます。 金曜日夜スパにいったらボディマッサージが半額とのことでした。たまたまなのか平日のサービスなのかわかりませんが、定価は高いので大変お得でした。 朝ごはんのブュッフェも満足。コーヒーはデカフェもお願いできました。 土曜日夜はBBQブュッフェでしたがこちらも満足。 一つだけ、お風呂をためようとしたら、(我らの部屋にはバスタブがありました)1日スイッチを入れておいたにも関わらず、熱いお湯は下から20cmくらいしかたまらず、あとはかなり緩いお湯になってしまいました。 シャワーを浴びる分には十分です。
Comment from Hotel Management
Aug 1, 2016 by Puri, Hotel Management
Dear E, I am truly delighted to hear that we were able to create a memorable stay experience for you hence the best vacation. Thank you also for sharing the picture. Addressing your comment on hot water issue, I have shared this issue with the concerned head of department for the necessary follow up. In the end, I thank you for your choice of staying with us. I look forward to welcoming you back to Banyan Tree Bintan in the near future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Michaela

Posted Jun 26, 2016 on Hotels
Comment from Hotel Management
Jun 29, 2016 by Mohamed Hilmy, Hotel Management
Dear Michaela, Thank you for rating us good. We look forward to welcome you back soon. Sincerely, Alpha Eldiansyah General Manager
3 out of 5
by A verified traveler

Absolutely stunning beach, but hotel is overpriced

Posted May 12, 2016
I think I may have got one of the older rooms, but it was certainly overpriced at £264 a night. A very old, tired and shabby room, not what I expected or am used to for that price. There was even a switch for hot water outside the bathroom that required a 40minute advance turn on! and I had to dismantle a blue strip lamp that wouldn't turn off at night in the wardrobe that didn't close properly. That said the beach was stunning and the service at the beach bar fantastic. I would go back If guaranteed a better room
Comment from Hotel Management
Jun 4, 2016 by Puri, Hotel Management
Dear Mel , Thank you very much for your valuable feedback. Your feedback regarding our price have been noted, please rest assured that we are reviewing our pricing very carefully and doing our upmost in finding a perfect solution for both our guests and the hotel in sensitive issue like this. We have taken on board your feedback on the quality of room facilities; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. I look forward to welcome you back to our resort for a better experience. Warm regards, Alpha Eldiansyah General Manager
4 out of 5
by Yuri from Japan

ビーチリゾートではホテルとビーチでまったり派…にオススメ

Posted May 4, 2016 on Hotels
プールとビーチでのんびり過ごすバカンス派にオススメのホテルです。 ビーチでは、岩場の近くのサンゴの有るエリアでシュノーケリングをすると魚も多く楽しいです。 ビーチ、プール共にパラソル付きのチェアを確保してゆったり過ごすのが最高でした。 ホテル内での食事の料金の高さが唯一のネック。今回は4泊しましたが、それくらいなら、この際値段を気にせず頼むようにした方がストレスも無く楽しめるかと思い、そうしました。 スタッフのホスピタリティと笑顔で、気持ちよく過ごせ、バカンスを満喫しました。
Comment from Hotel Management
by Mohamed Hilmy, Hotel Management
Dear Yuri, I am happy to note that both of you had enjoyed the warm services and facilities at Angsana Bintan. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. I look forward to welcome you back to our resort again. Sincerely, Alpha Eldiansyah General Manager
3 out of 5
by A verified traveler

Alright stay

Posted Apr 29, 2016 on Hotels
Room condition was a bit old. Bathroom doesn't have consistent hot water. It was alright given the price we paid.
Comment from Hotel Management
by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you for choosing the hospitality of Angsana Bintan and for taking the time to write a review about your recent experience; the feedback provided is invaluable as it gives us the opportunity to address issues and institute any necessary corrective measures. I am sad to learn that the room did not meet your expectations. However, I assure you that we have maintenance program conducted on a regular basis to keep our rooms in their best conditions for our valued guests. As for the hot water supplies, as we are trying to reduce any impact on the environment, we use eco-friendly water and air-conditioning systems that are interlinked, thus we do not create any harm for the nature. I would like to apologize if it caused any inconvenience for you. I hope you will plan another visit to Angsana Bintan soon again and we look forward to welcoming you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from Seoul & Seattle

Nice staffs, old facilities, bad restaurants

Posted Apr 28, 2016
Location: No easy access to towns nearby. Need to hire cabs. Good to have its own beach. Facilities: Overall, old but well maintained and clean. Not a huge swimming pool but clear water without chlorine scent. The room I stayed was good enough to stay even though it's time lapsed. Bad was comfortable. Restaurants: The one located in the lobby - Lotus ?? - is not bad where you have breakfast. Staffs are friendly and helpful. However, the other one at the beach side - forgot the name - was missing 2% for 5 star resort. Had to request necessary items every time. Be aware, there are a good number of mosquitos try to suck your blood. Whether you wear repellent or not they shoild recommend to diners. You need to have extra small dishes for family style sharing menu but they never offered until asked. They must care for details for that kind of expensive dishes. Food was mediocre. Not a bang for the buck. Overall: 3.5 of 5 stars. (Very subjective evaluation, so don't bother to criticize me. :) The staffs add 1 star. 5+1=6 stars so far. Old facilities substract 0.5 stars. 6-0.5=5.5 The beach side restaurant contributed to cut off 2 stars. 5.5-2=3.5 Enjoy your staying. It's worth stayng against what you paid for.
Comment from Hotel Management
May 3, 2016 by Puri, Hotel Management
Dear SYL, Allow me to thank you for taking the time to share your experience while staying with us as well as the nice beach picture. Your feedback at our inconsistency service delivery on the Food and Beverage handling, especially for Pantai Grill restaurant at the beach side, has been taken very serious. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. In other hand the staff training is ongoing to ensure that it does not re-occur. Despite the shortfalls, I am glad that you still have a fabulous getaway with us. I look forward to welcoming you once again to Angsana Bintan sometime in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from R

Lovely getaway close to Singapore

Posted Apr 19, 2016
Visa free entry for Indians Great food but very expensive, and no cheaper options nearby to eat
Comment from Hotel Management
Apr 26, 2016 by Puri, Hotel Management
Dear Praveen, It is delightful to hear that we were able to deliver the true experience of Angsana Bintan to you. Your concerns over the food price has been noted and brought to the attention of the team for follow up. May I also highlight that we do carry out competitive surveys of prices in all hotels in Bintan to ensure that we are in line with the market. Thank you for choosing to stay with us and I look forward for the opportunity to serve you again at Angsana Bintan. Sincerely, Alpha Eldiansyah General Manager