Ratings based on 348 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from singapore

Perfect getaway very nice hotel and good friendly

Posted Nov 28, 2016
The hotel is very nice with good view of beach. Its beach was very clean and quite. Overall very pleased with stay in it and the staff is very friendly and accommodative
5 out of 5
by A verified traveler from singapore

very nice stay on beach side

Posted Nov 27, 2016
Pros: hotel staff
Cons: if indian cuisines could be included in the food menu
the hotel was very nice and the staff was very helpful and always greats with smiles. we arrived 3 hours early than our scheduled check in time and were provided the room with ease. nice hotel with very friendly staff.
5 out of 5
by A verified traveler from Singapore

Wonderful Resort

Posted Nov 10, 2016
Pros: Beach
Cons: no complaints
Location: We just relaxed.
Fully enjoyed our short trip. Beach is great, food awesome. Asst, Front Desk Manager arranged a dinner for us at The Cove and they had a birthday cake for my girlfriend. Can't wait to go back again.
Comment from Hotel Management
Nov 24, 2016 by Puri, Hotel Management
Dear V, It is a great pleasure for me to hear about your lovely experience with Angsana and Banyan Tree Bintan, I am glad that our team managed to not just meet your expectations but also exceed. I am looking forward to welcoming you back soon for your next special occasion. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Cozy place and food is nice

Posted Oct 28, 2016
Big room, unblocked view with friendly hotel staff
Comment from Hotel Management
Nov 7, 2016 by Puri, Hotel Management
Dear Traveler, I am very happy to know that we were able to create a wonderful experience to you during your stay. Thank you for staying with us and I would love to have you back again in Angsana Bintan in the near future. Warm regards, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Close to beach which was very clean and expansive

Posted Sep 17, 2016
Pros: Beach, dinner, spa and friendly staff
Cons: Breakfast choices and décor in rooms, orange and white not restful or Indonesian. Public spaces were beautifully designed
Location: Close enough to ferry and beautiful beach but limited ability to see anything else. Golf next door
The accommodation, grounds and staff were exemplary. Very pleased with our holiday especially the clean and expansive beach. Lunch and dinner menus had superb choices and well priced. Would have liked more western choices for breakfast. The spa treatments were well differentiated and staff skilled, but a little expensive. Picked up a lovely pewter 'coral' souvenir from the shop sale.
Comment from Hotel Management
Oct 3, 2016 by Puri, Hotel Management
Dear Traveler, I am delighted to hear that we were able to create a relaxing and pleasant stay for you. As you rightly pointed out, we are bestowed with a beautiful beach amidst lust rainforest that make us a perfect place for a restful getaway. Meanwhile your feedback on breakfast selections and room decoration has been shared with our department heads for further review. Thank you very much for staying with us. I look forward to welcoming you once again to Angsana Bintan in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from singapore

Posted Aug 29, 2016
Went there to take part of the IronMan race. Good experience
Comment from Hotel Management
Sep 7, 2016 by Puri, Hotel Management
Dear Syd, I am very pleased to note that you had enjoyed your stay with us and that we are able to impress you with our Angsana service culture and standard of service. I hope that we will be able to welcome you back soon again. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

落ち着いた雰囲気でのんびりできるホテル

Posted Aug 24, 2016
Pros: スタッフ・ビーチ・プール・全体の雰囲気・部屋のアロマ
Cons: お部屋の細かい箇所の清掃。 浴槽と洗面の仕切りが半分のガラス扉のため、上手にシャワーを浴びないとシャワー後は洗面が水浸しになってしまいます。普通にシャワーカーテンの方が使いやすいかもしれません。
Location: 遠浅で白砂がきれいなビーチでした。ただ、海の中は足元に石が結構あるので、少し注意が必要です。 ホテルのロケーション上、サンセットは見られませんでした(時期によるのかもしれませんが)。そのかわり、きれいなサンライズは見られます。ホテルの裏でサルやリスを見たことも貴重な経験でした。
スタッフの皆さんは笑顔で大変心地よいもてなしをしてくださいました。また、ホテルも全体的に落ち着いた雰囲気でのんびりできます。プールやビーチも大変快適でした(ビーチタオルやウォーターサーバーなどもきちんと用意されています)。 害虫対策の薬散布なども徹底していました。 また、一日2回お部屋の清掃・お水補充があったことも大変好印象です。お部屋のアロマも良い香りです。ただ、棚の上などホコリが溜まっている箇所も多々あり、もう少しお手入れのレベルを向上させると印象もUPすると思います。
Comment from Hotel Management
Sep 6, 2016 by Puri, Hotel Management
Dear Traveler, I am happy to note that you had enjoyed the warm service from our staffs and our facilities. Thank you also for sharing the lovely pictures with us. Your note on cleanliness has been shared with the concerned department head for a follow up. Though our shortfalls had annoyed you I am happy to know that your entire stay experiences were not compromised. We certainly look forward to welcoming you back in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Singapore

週末バカンスに最高

Posted Jul 24, 2016
フェリーターミナルへは迎えがあり、ホテルまですぐ。リゾートにしては部屋は小さめだが十分。窓からはプールのある中庭が見え開放感。ベランダのテーブルでもゆっくりできる。 誕生日だと先に伝えておいたら到着と同時にケーキを頂きました。日本人の口にも合う甘すぎない美味しいケーキでした。 海の水は期待以上に透明で、岩場の橋の下には上からでも見えるくらい魚が。 広くて水が綺麗なプライベートビーチはシンガポールからこんなに近いことを忘れさせてくれます。 スタッフは気さくに声をかけてくれます。 金曜日夜スパにいったらボディマッサージが半額とのことでした。たまたまなのか平日のサービスなのかわかりませんが、定価は高いので大変お得でした。 朝ごはんのブュッフェも満足。コーヒーはデカフェもお願いできました。 土曜日夜はBBQブュッフェでしたがこちらも満足。 一つだけ、お風呂をためようとしたら、(我らの部屋にはバスタブがありました)1日スイッチを入れておいたにも関わらず、熱いお湯は下から20cmくらいしかたまらず、あとはかなり緩いお湯になってしまいました。 シャワーを浴びる分には十分です。
Comment from Hotel Management
Aug 1, 2016 by Puri, Hotel Management
Dear E, I am truly delighted to hear that we were able to create a memorable stay experience for you hence the best vacation. Thank you also for sharing the picture. Addressing your comment on hot water issue, I have shared this issue with the concerned head of department for the necessary follow up. In the end, I thank you for your choice of staying with us. I look forward to welcoming you back to Banyan Tree Bintan in the near future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Jeanette

Posted Jul 12, 2016 on Hotels
Comment from Hotel Management
Aug 3, 2016 by Mohamed Hilmy, Hotel Management
Dear Jeanette, Thank you rating us good. We look forward to welcome you back soon. Regards, Alpha Eldiansyah General Manager
4 out of 5
by Anna from Singapore

getaway to bintan

Posted Jul 4, 2016 on Hotels
1. The bed frame is dangerous and not children friendly. My friend got hurt with a big bruise at her calf when moving around the room. 2. There should be more "No DIVING" around the pool area.the staff should be more strict towards those who ignore the warning signage. They should also warn or tell them off when the kids continue jumping into the pool again and again. As the pool are also crowded with guests and some of them maybe pregnant.
Comment from Hotel Management
Jul 28, 2016 by Mohamed Hilmy, Hotel Management
Dear Anna, Thank you for your comments and please accept my sincere apologies for our shortfalls. I am sad that our design and room facility especially our bed frame did not meet your expectations. Your concern is noted and to be our next consideration. Meanwhile, your feedback on the warning signage has been taken very seriously. I have taken these issues up with the Heads of Department concern and will ensure that follow-up is taken place. It is my hope to be able to welcome you personally back in Angsana Bintan Hotel. Sincerely, Alpha Eldiansyah General Manager