Nice staffs, old facilities, bad restaurants
Posted Apr 28, 2016
No easy access to towns nearby. Need to hire cabs. Good to have its own beach.
Overall, old but well maintained and clean.
Not a huge swimming pool but clear water without chlorine scent.
The room I stayed was good enough to stay even though it's time lapsed. Bad was comfortable.
The one located in the lobby - Lotus ?? - is not bad where you have breakfast.
Staffs are friendly and helpful.
However, the other one at the beach side - forgot the name - was missing 2% for 5 star resort. Had to request necessary items every time. Be aware, there are a good number of mosquitos try to suck your blood. Whether you wear repellent or not they shoild recommend to diners. You need to have extra small dishes for family style sharing menu but they never offered until asked.
They must care for details for that kind of expensive dishes. Food was mediocre. Not a bang for the buck.
3.5 of 5 stars. (Very subjective evaluation, so don't bother to criticize me. :)
The staffs add 1 star. 5+1=6 stars so far.
Old facilities substract 0.5 stars. 6-0.5=5.5
The beach side restaurant contributed to cut off 2 stars. 5.5-2=3.5
Enjoy your staying. It's worth stayng against what you paid for.
Comment from Hotel Management
May 3, 2016 by Puri, Hotel Management
Allow me to thank you for taking the time to share your experience while staying with us as well as the nice beach picture.
Your feedback at our inconsistency service delivery on the Food and Beverage handling, especially for Pantai Grill restaurant at the beach side, has been taken very serious. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. In other hand the staff training is ongoing to ensure that it does not re-occur.
Despite the shortfalls, I am glad that you still have a fabulous getaway with us.
I look forward to welcoming you once again to Angsana Bintan sometime in the near future.