Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Singapore

週末バカンスに最高

Posted Jul 24, 2016
フェリーターミナルへは迎えがあり、ホテルまですぐ。リゾートにしては部屋は小さめだが十分。窓からはプールのある中庭が見え開放感。ベランダのテーブルでもゆっくりできる。 誕生日だと先に伝えておいたら到着と同時にケーキを頂きました。日本人の口にも合う甘すぎない美味しいケーキでした。 海の水は期待以上に透明で、岩場の橋の下には上からでも見えるくらい魚が。 広くて水が綺麗なプライベートビーチはシンガポールからこんなに近いことを忘れさせてくれます。 スタッフは気さくに声をかけてくれます。 金曜日夜スパにいったらボディマッサージが半額とのことでした。たまたまなのか平日のサービスなのかわかりませんが、定価は高いので大変お得でした。 朝ごはんのブュッフェも満足。コーヒーはデカフェもお願いできました。 土曜日夜はBBQブュッフェでしたがこちらも満足。 一つだけ、お風呂をためようとしたら、(我らの部屋にはバスタブがありました)1日スイッチを入れておいたにも関わらず、熱いお湯は下から20cmくらいしかたまらず、あとはかなり緩いお湯になってしまいました。 シャワーを浴びる分には十分です。
3 out of 5
by A verified traveler

Absolutely stunning beach, but hotel is overpriced

Posted May 12, 2016
I think I may have got one of the older rooms, but it was certainly overpriced at £264 a night. A very old, tired and shabby room, not what I expected or am used to for that price. There was even a switch for hot water outside the bathroom that required a 40minute advance turn on! and I had to dismantle a blue strip lamp that wouldn't turn off at night in the wardrobe that didn't close properly. That said the beach was stunning and the service at the beach bar fantastic. I would go back If guaranteed a better room
Comment from Hotel Management
Jun 4, 2016 by Puri, Hotel Management
Dear Mel , Thank you very much for your valuable feedback. Your feedback regarding our price have been noted, please rest assured that we are reviewing our pricing very carefully and doing our upmost in finding a perfect solution for both our guests and the hotel in sensitive issue like this. We have taken on board your feedback on the quality of room facilities; general maintenance is taken place and will ensure that the necessary measures are taken in order to improve the overall experience. We have started a rigorous upkeep program for all our rooms and are in the process of addressing the mentioned issues but are goes without saying that this should not affect your experience. I look forward to welcome you back to our resort for a better experience. Warm regards, Alpha Eldiansyah General Manager
3 out of 5
by A verified traveler

Alright stay

Posted Apr 29, 2016 on Hotels
Room condition was a bit old. Bathroom doesn't have consistent hot water. It was alright given the price we paid.
Comment from Hotel Management
Jun 3, 2016 by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you for choosing the hospitality of Angsana Bintan and for taking the time to write a review about your recent experience; the feedback provided is invaluable as it gives us the opportunity to address issues and institute any necessary corrective measures. I am sad to learn that the room did not meet your expectations. However, I assure you that we have maintenance program conducted on a regular basis to keep our rooms in their best conditions for our valued guests. As for the hot water supplies, as we are trying to reduce any impact on the environment, we use eco-friendly water and air-conditioning systems that are interlinked, thus we do not create any harm for the nature. I would like to apologize if it caused any inconvenience for you. I hope you will plan another visit to Angsana Bintan soon again and we look forward to welcoming you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from Seoul & Seattle

Nice staffs, old facilities, bad restaurants

Posted Apr 28, 2016
Location: No easy access to towns nearby. Need to hire cabs. Good to have its own beach. Facilities: Overall, old but well maintained and clean. Not a huge swimming pool but clear water without chlorine scent. The room I stayed was good enough to stay even though it's time lapsed. Bad was comfortable. Restaurants: The one located in the lobby - Lotus ?? - is not bad where you have breakfast. Staffs are friendly and helpful. However, the other one at the beach side - forgot the name - was missing 2% for 5 star resort. Had to request necessary items every time. Be aware, there are a good number of mosquitos try to suck your blood. Whether you wear repellent or not they shoild recommend to diners. You need to have extra small dishes for family style sharing menu but they never offered until asked. They must care for details for that kind of expensive dishes. Food was mediocre. Not a bang for the buck. Overall: 3.5 of 5 stars. (Very subjective evaluation, so don't bother to criticize me. :) The staffs add 1 star. 5+1=6 stars so far. Old facilities substract 0.5 stars. 6-0.5=5.5 The beach side restaurant contributed to cut off 2 stars. 5.5-2=3.5 Enjoy your staying. It's worth stayng against what you paid for.
Comment from Hotel Management
May 3, 2016 by Puri, Hotel Management
Dear SYL, Allow me to thank you for taking the time to share your experience while staying with us as well as the nice beach picture. Your feedback at our inconsistency service delivery on the Food and Beverage handling, especially for Pantai Grill restaurant at the beach side, has been taken very serious. I would like to thank you for bringing the service issue to my attention for which I deeply apology, allow me together with my department concern to look at these areas for further improvement. I am sure you will be immersed in our bespoke service for your next visit and return home with fulfilling memories and an indelible experience. In other hand the staff training is ongoing to ensure that it does not re-occur. Despite the shortfalls, I am glad that you still have a fabulous getaway with us. I look forward to welcoming you once again to Angsana Bintan sometime in the near future. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from R

Lovely getaway close to Singapore

Posted Apr 19, 2016
Visa free entry for Indians Great food but very expensive, and no cheaper options nearby to eat
Comment from Hotel Management
Apr 26, 2016 by Puri, Hotel Management
Dear Praveen, It is delightful to hear that we were able to deliver the true experience of Angsana Bintan to you. Your concerns over the food price has been noted and brought to the attention of the team for follow up. May I also highlight that we do carry out competitive surveys of prices in all hotels in Bintan to ensure that we are in line with the market. Thank you for choosing to stay with us and I look forward for the opportunity to serve you again at Angsana Bintan. Sincerely, Alpha Eldiansyah General Manager
2 out of 5
by Mei Yuet

Posted Apr 1, 2016 on Hotels
Comment from Hotel Management
Jun 25, 2016 by Mohamed Hilmy, Hotel Management
Dear Mei Yuet, Thank you for choosing to stay with us and for the feedback. It is with regret that I have taken note of your dissatisfaction when you were staying with us. May I request you to write to us as I would like to discuss this further with you to ensure that your concerns are addressed. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Graz

Hotel liegt direkt an eigenem Strand

Posted Mar 30, 2016
Das Hotel liegt auf der Insel Bintan etwa eine Fährenstunde von Singapur entfernt. Wir sahen vom Balkon aus direkt zum Meer und in zwei Minuten ist man am Strand. Das Hotel ist sehr schick, im Punkt Sauberkeit jedoch nicht mit europäischen Sternestandarts zu vergleichen. Das Essen ist leider sehr teuer (20€ Cocktail oder Burger). Durch Strandnähe und Privatsphäre jedoch vorbehaltlos zu empfehlen!
Comment from Hotel Management
Apr 19, 2016 by Puri, Hotel Management
Dear Daniel, Thank you for your kind words about our resort. Receiving positive messages such as this encourages us to always do best in creating an excellent destination for our guests. We are glad you had a superb time and we look forward to welcoming you back soon. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by JOONSEOK from 인천

편하니 쉬다오기 좋은곳

Posted Mar 23, 2016 on Hotels
아주친절한 직원분들덕에 편하게 잘쉬고 왔어요~~
Comment from Hotel Management
Jun 4, 2016 by Mohamed Hilmy, Hotel Management
Dear JOONSEOK, Thank you for your lovely comment. I am glad that you had a pleasant stay with us and enjoyed the natural jungle setting and the pristine white sandy beach. I look forward to welcoming you back to Angsana Bintan for another memorable holiday sometime in the near future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from Tokyo, JP

Good beach, very friendly staff

Posted Mar 8, 2016
Pros: Staff everywhere really friendly.
Beach, swimming pool are very nice however hotel is getting bit tired, better do some renovation eg, window and bath tub and door.
Comment from Hotel Management
Mar 18, 2016 by Puri, Hotel Management
Dear Tom, I am truly delighted to learn that you enjoyed staying with us at Angsana Bintan. Thank you for leaving a gracious compliment on our staffs’ friendliness, I have shared it on our notice board for all of them to see. Addressing your comment on our hotel condition, I am pleased to inform you that a rigorous upkeep program is in place to ensure level of comfort in our rooms is well maintained. Looking forward welcoming you back. Sincerely, Alpha Eldiansyah General Manager
2 out of 5
by A verified traveler

Posted Feb 15, 2016 on Hotels
Hotel is ok. The room is a bit small with the price we pay. The food is very expensive in the hotel. And they don't provide transport to nearby places. We take a hotel taxi to eat outside; the taxi is also over priced. Will never come back again. Better stay in Nirwana.
Comment from Hotel Management
May 7, 2016 by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you for your feedback. It is disappointing to learn that our room size did not meet your expectation. Addressing your feedback regarding our Food and Beverage prices have been noted and I am glad to inform you that we had adjusted our price and we stay competitive with other resorts in Bintan. In other hand we also provide complimentary of softdrinks as well as juices in our in-room minibar. I am hoping to welcome you back soon to Bintan. Warm regards, Alpha Eldiansyah General Manager