Ratings based on 217 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

The Most Breathtaking View and Amazing Service

Posted Oct 13, 2016
Pros: Everything
Cons: Nothing
Location: NA
We spent 3 days and 2 nights at Banyan Tree, and it was an exceptional experience. Each and every member of the staff ensured that our stay was beyond expectation and every detail, including the buggy ride is comfortable for us. When we required assistance, and called the operator, the operator had good knowledge to share with us about getting around the resort and outside the resort. We got to stay in the Oceanview infinity pool villa, and it is the best villa we have ever stayed in. We have gone to several villas in the past such as Puri Mas in Lombok, Hyatt in Phuket and many more. But this Banyan Tree Villa is top notch. I would not recommend the Rainforest Villa though at Banyan Tree. The room was huge and had a huge pool, 3 sundecks and even a lounging room. It also has a jacuzzi and a rainforest outdoor shower. The view is like as if it came out from an ad. It's so amazing watching the sunset with your loved one. The room was so amazing that we ditched our plans for water sports and enjoyed the pool in the villa, and ordered room service to thoroughly enjoy the view. We'd like to thank two particular staff members of Banyan Tree who made our stay exceptional. M. Yousuf, Front office Asst Manager and one of the best buggy drivers, Kasir. They were absolutely above the rest in ensuring our stay was enjoyable. Even the room service guy who did our turndown service was fantastic. We have no complaints what so ever. We will definitely be back to enjoy Banyan tree.
Comment from Hotel Management
Oct 17, 2016 by Puri, Hotel Management
Dear Traveler, Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that e were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Singapore

Great resort overlooking ocean

Posted Sep 13, 2016
Pros: Staff was absolutely amazing and everything was taken care of
Cons: Villa pools being heated :)
Relaxing resort with amazing staff catering to all your needs. Easy trip from Singapore as a weekend getaway.
Comment from Hotel Management
Sep 27, 2016 by Puri, Hotel Management
Dear Kevin,, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Aug 6, 2016 on Hotels
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for rating as good. I am glad to hear that we have exceeded your expectation. Looking forward to welcome you back soon. Yours faithfully, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

のんびり快適

Posted Aug 3, 2016 on Hotels
7月下旬に2泊しました。部屋のカテゴリーは一番低いところでしたが、一部海が見えて部屋は広くキレイで快適でした。特にベットと大きなソファーが良かったです。テーブルがテラスにしかないので、ルームサービスを頼んで室内で食べる時ちょっと不便。 ビーチは遠浅、砂が舞ってあまりクリアではない。プールは広くはないけど2つあって、プールサイドでのんびりできました。 レストランはタイ料理のサフロンとインドネシア料理のTreeTopが美味しかった。 1点だけ残念だったのが、シャワーのお湯がぬるいこと。どうやらエアコンと連動しているようです。説明を聞いた方が良いかも。 ただただのんびりするにはオススメです!
Comment from Hotel Management
Sep 8, 2016 by General Manager, Hotel Management
Dear Traveler, Thank you for your compliments and I am delighted to read that you enjoyed your stay in our hotel. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from singapore

2 bed room Infinity ocean view villa

Posted Jul 14, 2016
We had a nice stay. The staff were very friendly. The were some instances of miscommunication between Expedia and Banyan Tree, but Banyan Tree did resolve the issues. Which I appreciated. I will say that the best restaurant to dine at is Tree Tops. I did not find the more popular, Saffron Restaurant very good. But tree tops had very good Indonesian food. The Two bedroom villa is nice, although a bit dark. The outdoor bath area does need a bit of a revamp and we did find that the water was a bit smelly. But otherwise, was very good. The living room is completely outdoors, which is fun during the day, but can be an issue early in the morning or early evening when the mosquitos are out. As for the beach, there was an oil spill there a few months ago and there has been significant damage to the ocean. Your feet/legs will get tar on them when you walk on the beach or go into the water. However, I would assume that is everywhere in Bintan. On the positive side, the water is quite clear. All in all, I would return to Banyan Tree. it is beautiful. Just needs a bit more maintenance.
Comment from Hotel Management
Jul 26, 2016 by Puri, Hotel Management
Dear laura, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. We are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by daikichi

Luxury place and time

Posted Jul 14, 2016 on Hotels
Hotel service is very good with friendly staffs. Room is clean and well maintained. Shopping placed are not around so that time should be spent at poor, restaurant or room.
Comment from Hotel Management
Jul 29, 2016 by Mohamed Hilmy, Hotel Management
Dear daikichi,, Thank you for your post and comment on the friendliness of our associates. Let me also assure you that we are focusing on room maintenance and I am looking forward welcoming you back. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Woke up to the beautiful view of the sea

Posted Jun 18, 2016
Pros: The staff are friendly and they attempted to memorise the guest names too.
Cons: Nil
Location: Nil
The staff upgraded our villa to the biggest one with a connecting room for Spa treatments. There was an infinity pool which seemed to continue into the sea. There was also a jacuzzi by the side. Everything was great except for the occasional monitor lizard which would appear, but that's living close to the rain forest for you.
Comment from Hotel Management
Jun 28, 2016 by Puri, Hotel Management
Dear Traveler , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Angel

Posted Jun 14, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Mohamed Hilmy, Hotel Management
Dear Angel, Thank you for giving us a very good rating. We look forward welcoming you back soon in the resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Graham from Aberdeen Scotland

Paradise

Posted May 31, 2016 on Hotels
I have stayed in hotels all over the world and can honestly say the staff in the Banyan Tree in Bintan are second to none. Nothing is too much trouble and they are always smiling and very pleasant - they are all a credit to the hotel. This hotel is ideal for a very relaxing break where you can chill out and relax.
Comment from Hotel Management
by Mohamed Hilmy, Hotel Management
Dear Graham , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Great hotel, amazing service

Posted May 31, 2016 on Orbitz
Pros: staff, food, views, rooms,
Cons: The wine list is well over priced. I know taxes are bad but it is simply not reasonable to charge $300 for a bottle of cloudy bay.
From the moment that Ibnu picked us up at the airport, we had a great experience here. Nothing was too much trouble for the staff. The setting is amazing. The private jacuzzi in the rooms is great. Food in the restaraunts fantastic.