Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Manchester UK

Staff & Location Fabulous. Ridiculous food prices

Posted Dec 17, 2015
Pros: The staff were the stars of the show. Fabulous.The location by the beach, and the infinity pool were great. It was a total relaxation experience
Cons: The quality of the villas need improvement. Food prices need to be reviewed downwards, dramatically.
Location: There is nothing to do nearby. We took a trip to Place Lagoi via free shuttle. It was a waste of time. The location by the beautiful beach is perfect.
We were charged for the transfer from the ferry.Considering the short distance from the hotel to the ferry, & the cost of the hotel I think this service should be provided free.It was the principle.Their sister hotel next door, has a complimentary shuttle service. The staff were wonderful. Nothing was too much trouble. The villa was delightful in terms of location, but tired, and in need of refurbishment and modernisation. No communal facilities- lounge or bar area. We were really quite shocked at the food prices - we were clearly a captive audience.The hotel are aware of the complaints about this - we discussed it with one of the restaurant managers - Trip Advisor is full of complaints about the food prices, & the need for refurbishment and modernisation. £40 for a lunch consisting of 2 sandwiches, 1 beer and 1 soft drink was excessive.A very small glass of wine cost £10. The hotel excuse was the need to import everything. Not true - the same beer at the ferry cost £1 (hotel charge £5). Pool and Beach magnificent. Food was good but we avoided lunches because of the cost. Breakfast was wonderful.
Comment from Hotel Management
Dec 29, 2015 by Haraz Anadiya, Hotel Management
Dear Tony&Lesley, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese style and its natural setting. Our unique Balinese style villas with fetched roofs set in the rainforest can appear rustic and old, which is part of its charm. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. I have taken note of your comment on our pricing structure and let me assure you that our prices are still competitive with those of other resorts in the area. Allow me to share with you that I am working closely with our Area Director of Food & Beverage in reviewing it. I am delighted to announce that we will launch our new menu in the beginning of 2016. I hope for another opportunity to welcoming you back to our resort sometimes in the future. Sincerely, Alpha Eldiansyah Hotel Manager
4 out of 5
Recommended
for Families
by Jürgen from Zürich

Mal was anderes wie Shopping in Singapore

Posted Oct 16, 2015 on Hotels
Sehr schönes Escape wenn man sich von Singapore erholen möchte (1 Stunde mit der Fähre) - etwas zu teuer für das Gebotene, besonders die Preise für Essen liegen an der Schmerzgrenze (aber die Gäste aus China haben damit anscheinend kein Problem). Zur Zeit fehlt dem Hotel der GM, was man gelegentlich spürt.
Comment from Hotel Management
Jan 2, 2016 by Stefan Thumiger, Hotel Management
Dear Jürgen, I am truly delighted to learn that we had delivered a great mini-vacation to you. Being located only less than an hour away from Singapore by ferry our resort certainly has convenient access from the bustling city. Topped with a tropical rainforest setting and a beautiful private beach, we offer a comfort and relaxed getaway to all our guests. Meanwhile, I am making sure that your comment on the prices is taken into account when we review our pricing structure. Do let us know when you are coming back and I look forward welcoming you back to our jungle and beach resort. Sincerely, Alpha Eldiansyah Hotel Manager
4 out of 5
by A verified traveler

Posted Oct 8, 2015
If you must go to Bintan Island, this hotel is suitable. Next door is Angsana, which I'd rate a "3.5". Not much to do at either hotel. Check the weather and sky condition. We had all the haze and smoke from fires, which affected entire region. So we didn't do pools or the beach. Hotel rooms are all individual suites. Very nice and isolated. But could be cleaned better as outside windows clearly had not been cleaned in months/years. Then the bats hanging under high roof line in patio area were an added nature interest. Thus, we didn't sit out there. Spa was OK. Did massage, facial and nails. Fairly routine for this area of the world. Not up to US standards for nails & facials. Massage was great. Food at there restaurants was good. Large family was at one of the restaurants for dinner. Let their children run around room, made enormous noise, staff did nothing even when other diners complained. Prices were well over $100 per couple, yet had to put up with the rudeness.
Comment from Hotel Management
Oct 29, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Many thanks for taking your time and share your constructive feedbacks in Expedia. Your feedbacks on the cleanliness and the service have been well-noted and I am pleased to inform you that a further investigation has been carried out and followed by retraining. As you rightly have pointed out, our unique setting in the jungle is also our biggest challenge. We are addressing the wildlife issue at the moment without harming the animals and disturbing the natural environment. I am truly sorry that this has affected your experience. Your comment on the pricing has been shared with the Area Director of Food & Beverage and please rest assures that this will take into account on our pricing structure review. It is my sincere hope that our shortfalls will not stop you to return and look forward to welcome you personally. Sincerely, Alpha Eldiansyah Hotel Manager
Comment from Hotel Management
Oct 29, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Many thanks for taking your time and share your constructive feedbacks in Expedia. Your feedbacks on the cleanliness and the service have been well-noted and I am pleased to inform you that a further investigation has been carried out and followed by retraining. As you rightly have pointed out, our unique setting in the jungle is also our biggest challenge. We are addressing the wildlife issue at the moment without harming the animals and disturbing the natural environment. I am truly sorry that this has affected your experience. Your comment on the pricing has been shared with the Area Director of Food & Beverage and please rest assures that this will take into account on our pricing structure review. It is my sincere hope that our shortfalls will not stop you to return and look forward to welcome you personally. Sincerely, Alpha Eldiansyah Hotel Manager
5 out of 5
Recommended
for Families
by Katrine from Solrød

Perfekt til en kort tur

Posted Sep 28, 2015 on Hotels
Hyggelige små villaer med god komfort, gode senge, pænt badeværelse og lille minipool/kold jacuzzi til hver villa og privat terrasse med udsigt. To pools på hotellet i forskellige placeringer. God morgenmad og to gode restauranter til frokost og aftensmad som er henholdvis Italiensk inspireret og en thai med lækker mad. Mad, drikke og spabehandlinger er dyre (men gode), og der er ikke mulighed for at bestille fra andre steder, kun nabohoteller i samme pris. Servicen er god, personalet søde og meget hjælpsomme, så det næsten er for meget. Stranden er rigtig flot og med meget få gæster. Perfekt til en kortere tur (vi var der 5 dage ifm. en tur til Singapore og det var passende). Vi var uden for ressorterne på en aftentur, det er meget primitivt og lidt utrygt. I ressortdelen af Øen kan man være helt tryg.
Comment from Hotel Management
Dec 12, 2015 by Stefan Thumiger, Hotel Management
Dear Katrine, Allow me to thank you for your gracious feedback of your recent stay at Banyan Tree Bintan. I am delighted to read that your have enjoyed your stay with us and we met your expectation fully. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism. We certainly look forward to welcoming you back in the near future. Sincerely, Alpha Eldiansyah Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Prachtig strand, mooie ligging van het hotel.

Posted Sep 26, 2015
Pros: Prachtige ligging, zeer vriendelijk en behulpzaam personeel. Heerlijke ambiance, rustgevend.
Cons: hotelkamera in US dollar prijzen maar afrekenen is niet mogelijk in US dollars. Dat is verwarrend en dient beter aangegeven te worden.
Location: Golfcourse heeft negen holes.
over het algemeen zeer tevreden maar kamer prijzen zijn hoog En dan verwacht je een perfecte staat van onderhoud. Dit was niet het geval. Slot appartement was kapot. op verzoek werd het direct gerepareerd maar ik moest dit wel regelen en er op wachten. Rottende kozijnen in badkamer. Geen warm water uit douche. Geen zichtbaar management, even kennismaken zou gepst zijn. Restaurantprijzen zijn naar mijn mening buitensporig hoog. Kwaliteit van twee resturants is goed maar prijzen liggen niet in verhouding en porties zijn klein te noemen. Kwaliteit Italiaanse restaurant en prijzen is volledig zoek te noemen.
Comment from Hotel Management
Oct 12, 2015 by Haraz Anadiya, Hotel Management
Dear A, It was a pleasure to have you stay with us. Your feedbacks have been looked into very seriously; kindly rest assured that I have shared them with the heads of department for a necessary follow up. I look forward to welcoming you back to our resort in the future.
5 out of 5
Recommended
for Couples
by A verified traveler

Traumurlaub

Posted Sep 22, 2015
Pros: Das unauffällige, aufmerksame und höfliche Personal
Cons: Vielleicht eine Einkaufsmöglichkeit in der Nähe wäre sinnvoll
Location: Die Anlage befindet sich direkt am Meer.
Wenn man Urlaub zum entspannen ohne Hektik sucht ist dies das Paradies. Zwischen Palmen - Urwald und Meer hat man die Ruhe und höchsten Komfort.
Comment from Hotel Management
Oct 12, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Thank you for sharing your stay experience in the middle of our unique rainforest setting. I am happy to note that we had exceeded your expectation in all aspect. Your kind remarks of our associates will be passed on to them on our notice board. Looking forward to welcome you back.
3 out of 5
by A verified traveler from Melbourne

Beautiful Location, Poor Condition

Posted Sep 14, 2015
Pros: The Staff are lovely, friendly and helpful.
Cons: The Suites and bathrooms are dour and in very poor condition. Don't blame it on the Jungle location. they need a good cleaning.
Location: Totally relax and enjoy the buggy rides to where you want to go around the resort.
The beautiful location, pools, beach and wonderful staff are the only things holding this place together as it is old and very tired. Wild life abounds around the resort which is not for everyone but we enjoyed it along with The Treetops restaurant.
Comment from Hotel Management
Sep 16, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Thank you for taking the time to share your experience with us. It delights me to know that we have delivered an excellent service during your stay here. We are indeed very proud of our unique setting where a natural tropical forest teams up with mesmerizing South China Sea boasting peacefulness and relaxation. Please accept my apology for the shortfalls at our villa condition. As you have right pointed out, with the unique jungle setting maintenance and cleaning is an ongoing challenge due to nature. We have started an upkeep program for all our villas and the facilities to improve and are in the process of addressing the mentioned issues but is goes without saying that this should affect your experience. Again, thank you for your kind feedback and look forward to welcome you back. Sincerely, Alpha Eldiansyah Hotel Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Sep 12, 2015 on Hotels
Unexpected anniversary cake from management. Really delighted to have it.
Comment from Hotel Management
Nov 21, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am delighted to know that we are able to create a memorable stay for your anniversary and to exceed your expectations with our personalized service. Our team is trying hard to anticipate our guest needs and provide individual experiences. Your gracious comment on the team made me proud and reinforces our belief into their professionalism and dedication. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Alpha Eldiansyah Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2015
バンヤンツリーリゾートの源流を感じる、静謐で格式あるホテルです。リゾート自体は比較的、こじんまりとしていますが、自然の岩や樹木を活かしたヴィラやプールが見事で、ホテル内でひたすらゆっくりする旅行スタイルの人にお勧めです。反面、アクティビティやホテル外の観光資源に乏しいのが残念です。また、部屋の湯量が少ないなど欠点もありますので、そういった最新の設備がなくても気にならない方は満足できるのではないでしょうか。
Comment from Hotel Management
Sep 16, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, I am glad that overall you had a good stay with us. We are very proud of our unique rainforest setting and unspoiled nature that, as you have pointed out, boast relaxation and tranquility. I do agree with you that hot water is basic requirement and I do apologize for any inconvenience caused. As part of the environment saving program, our hot water system is linked to the air conditioning in the room and I am truly sorry that there was a technical fault in the system that had caused insufficient hot water. We have looked into this issue and I would like to assure you that the necessary follow up has been taken place. In the end, I thank you for your choice of staying with us. I look forward to welcoming you back to Banyan Tree Bintan in the near future. Sincerely, Alpha Eldiansyah Hotel Manager
5 out of 5
Recommended
for Couples
by Manavi from Singapore

Posted Sep 2, 2015 on Hotels
It was a lovely stay at this beautiful property. The staff were very kind and cheerful. Spa was great! Would definitely love to visit again.
Comment from Hotel Management
Nov 14, 2015 by Stefan Thumiger, Hotel Management
Dear Manavi, I am glad to read that you enjoyed your stay at Banyan Tree Bintan and the Spa has exceeded your expectation. Your kind remarks of our associates will be passed on to them on our notice board - we are indeed very proud of them and your comments reinforce our belief into their professionalism. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Alpha Eldiansyah Hotel Manager