Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from singapore

2 bed room Infinity ocean view villa

Posted Jul 14, 2016
We had a nice stay. The staff were very friendly. The were some instances of miscommunication between Expedia and Banyan Tree, but Banyan Tree did resolve the issues. Which I appreciated. I will say that the best restaurant to dine at is Tree Tops. I did not find the more popular, Saffron Restaurant very good. But tree tops had very good Indonesian food. The Two bedroom villa is nice, although a bit dark. The outdoor bath area does need a bit of a revamp and we did find that the water was a bit smelly. But otherwise, was very good. The living room is completely outdoors, which is fun during the day, but can be an issue early in the morning or early evening when the mosquitos are out. As for the beach, there was an oil spill there a few months ago and there has been significant damage to the ocean. Your feet/legs will get tar on them when you walk on the beach or go into the water. However, I would assume that is everywhere in Bintan. On the positive side, the water is quite clear. All in all, I would return to Banyan Tree. it is beautiful. Just needs a bit more maintenance.
5 out of 5
by A verified traveler

Woke up to the beautiful view of the sea

Posted Jun 18, 2016
Pros: The staff are friendly and they attempted to memorise the guest names too.
Cons: Nil
Location: Nil
The staff upgraded our villa to the biggest one with a connecting room for Spa treatments. There was an infinity pool which seemed to continue into the sea. There was also a jacuzzi by the side. Everything was great except for the occasional monitor lizard which would appear, but that's living close to the rain forest for you.
Comment from Hotel Management
Jun 28, 2016 by Puri, Hotel Management
Dear Traveler , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Berlin

Wunderschöne Villen mit Blick auf das Meer

Posted May 12, 2016
Pros: Der sehr aufmerksame und persönliche Service, und die stets freundlichen und hilfsbereiten Mitarbeiter in allen Bereichen des Hotels.
Cons: Es fehlt eine Bar, oder vielleicht ein allabendlicher Weinempfang in der Lobby, damit die Gäste miteinander in's Gespräch kommen können.
Location: 5 Minuten vom Fähranleger - einchecken, das Hotel mit allen Sinnen genießen, Seele baumeln lassen, auschecken - Biken und geführte Wanderungen möglich
Eines der ersten Banyan Tree Hotels, wunderschön integriert in den Regenwald, und durch die Anordnung der Villen an den Hängen eines Hügels mit herrlichem Meerblick versehen. Sehr freundliches und aufmerksames Personal, immer die Wünsche der Gäste erkennend, bevor diese ausgesprochen werden, immer ein Lächeln für die Gäste - ganz wie man es auch auf Bali erlebt. Ein kleines Paradies auf Erden.
Comment from Hotel Management
Jun 7, 2016 by Puri, Hotel Management
Dear Raimund , Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. Your feedback regarding the bar is noted and we will put into our consideration. I look forward to welcoming you back to Banyan Tree Bintan for another getaway. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from ML

Posted May 2, 2016
整 體 很 好 房 型 特 別 ,有新鮮感適合住一次,蚊子多,餐飲不方便選擇性少,不能住太久,沙灘區不太乾淨
Comment from Hotel Management
May 24, 2016 by Puri, Hotel Management
Dear EF , I am truly pleased to hear that we were able to create the true Banyan Tree experience to you during your stay. Being in a tropical island where rainforest teeming with giant trees and wild life, mosquitoes at times can be an issue here. Nevertheless we provide mosquito repellent in the room and public areas for all our guests and also carry on scheduled pest control measures to manage the spread of mosquitoes. Thank you for staying with us and I look forward to take care of you in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Laurence from Paris

Banyantree

Posted Apr 27, 2016 on Hotels
Un séjour reposant après 15 jours de boulot en Asie c'était vraiment l'endroit rêvé l'hôtel est très joli les bungalows magnifiques et partout une vue à couper le souffle petit déjeuner extra pour le reste tout est affreusement cher (Resto massages) et il n'y a pas grand chose à voir nu à faire si jouer au golf
Comment from Hotel Management
Jul 2, 2016 by Mohamed Hilmy, Hotel Management
Dear Laurence, Thank you for so eloquently describing the character of Banyan Tree Bintan. It is the unique setting in midst of the jungle, the traditional Balinese open design and the fantastic views which make it the perfect location. Your concerns over the prices have been also noted and brought to the attention of the team for follow up. May I also highlight that we do carry out competitive surveys of prices in all hotels in Bintan to ensure that we are in line with the market. Again Thank you for your time to describe your experience and look forward welcoming you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Apr 13, 2016 on Hotels
舒服!房間很美!服務好!環境好!但食物很貴
Comment from Hotel Management
Jun 25, 2016 by Mohamed Hilmy, Hotel Management
Dear Traveler , Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! Your comment regarding our pricing has been highlighted during our meetings and I assure you that we review our pricing structure very carefully and any changes that benefit both our guests and the resort will for sure be implemented. We look forward to welcoming you back to the hotel in the near future. Warm regards, Alpha Eldiansyah General Manager
4 out of 5
by Siao Yin from Singapore

Enjoyable and relaxing short getaway

Posted Mar 28, 2016 on Hotels
Enjoyable and relaxing overall. Food in the hotel was really expensive but we enjoyed the complimentary breakfast spread. Good service. Great for a short getaway.
Comment from Hotel Management
Jun 4, 2016 by Mohamed Hilmy, Hotel Management
Dear Siao Yin , Thank you very much for your lovely review. I am very happy to hear that we were able to create a wonderful holiday for you during your stay. Please do plan for a return trip to Banyan Tree Bintan and I look forward to take care of you in the near future. Warm regards, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Posted Mar 22, 2016 on Hotels
We really had a great time! Our stay was very relaxing, and the views were spectacular. I give them A plus on customer service.
Comment from Hotel Management
Jun 4, 2016 by Mohamed Hilmy, Hotel Management
Dear Traveler, Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. I look forward to welcoming you back to Banyan Tree Bintan for another getaway. Warm regards, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from berlin

zum ausruhen ausgezeichnet

Posted Mar 22, 2016
nach quirligen tagen in singapur eine wunderbare pause mit strand palmen regenwald .nur eine bootsstunde entfernt..hotel etwas in die jahre gekommen aber völlig in ordnung . villen werden einzeln renoviert..merkt man aber nicht... restaurants völlig befriedigend nur der wein überteuert.. gern wieder
Comment from Hotel Management
Mar 23, 2016 by Puri, Hotel Management
Dear f , Thank you very much for your lovely review. I am very happy to hear that we were able to create a wonderful holiday for you during your stay. Please do plan for a return trip to Banyan Tree Bintan and I look forward to take care of you in the near future. Warm regards, Alpha Eldiansyah General Manager
4 out of 5
by Steven

Posted Feb 29, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by Mohamed Hilmy, Hotel Management
Dear Steven, Thank you for your positive rating and look forward welcoming you back. Sincerely, Alpha Eldiansyah General Manager