Ratings based on 234 Verified Reviews

4.3 out of 5
83% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel room looks tired but is clean and roomy.

Posted May 2, 2017
Room is big and spacious but is in need of a renovation. It is looking very tired . Food is very very expensive and quality is mediocre. Thank goodness for the free breakfast which is decent .
Comment from Hotel Management
Jun 6, 2017 by Puri, Hotel Management
Dear Traveler, Thank you for sharing your experience and giving us feedback. Unfortunately our villas - build in the traditional Balinese style - can feel old due to their unique design and are also very much exposed to the jungle environment. Whilst this makes us very special and unique, it certainly also creates challenges for maintenance. May I apologize for our inconsistency and at the same assure you that we do have a strict upkeep program in place, trying to avoid inconvenience to our guests. Your feedback on the restaurant prices has been well noted and I am pleased to inform you that I am working closely with our Director of Food & Beverage in reviewing it. Hopefully you would notice the change on your return visit. Again, thank you for your kind comments and look forward to welcome you back. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Family week-end

Posted Apr 16, 2017
Exclusive place in secret location, staff extremly cared about the guests. Excellent food, nice white sandy beach and swimming pools.
Comment from Hotel Management
May 4, 2017 by Puri, Hotel Management
Dear Gilstead68, I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by vira

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Mar 27, 2017 on Hotels
Our resort host, Adi, took good care of us, eg arranged timely pick-up and transport for our dinner at a new restaurant we went out to try, checked in with us occasionally on our needs and programs for the stay. Villa was private and quiet. Very relaxing trip.
5 out of 5
by Estanislao

Service to a new level

Posted Mar 27, 2017 on Hotels
Amazing service. All staff go the extra mile to make you feel special. The beach is great but was impacted by some pollution. Overall excellent resort.
4 out of 5
Recommended
for Couples
by A verified traveler from singapore

Lovely Resort, position and lay out.

Posted Mar 20, 2017
Pros: Service, outlook and overall facities are terrific. Spa was excellent.
Cons: Rooms are a little dated and require either additional maintaince or a refurbishment Food and beverage prices are over the top.
We enjoyed two lovely days at this well located resort. Villas have great facilities and are very private. It is a little dated but this is made up for by great service and an idea setting. Be ready for top end food and beverage prices.
Comment from Hotel Management
Mar 24, 2017 by Puri, Hotel Management
Dear Pete, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy. Let me thank you for your comments on the spa experience, I will pass it on to the team. We are very proud of our spa and your feedback reinforces our belief into the professionalism and skill of our associates. Let me assure you that we have started a upkeep program to improve on the condition of our rooms. Again, thank you for your kind comments and look forward to welcome you back. Warm Regards, Alpha Eldiansyah General Manager
3 out of 5
by Sophie

Very disappointed

Posted Feb 13, 2017 on Hotels
From the photos and previous reviews - I was expecting an outstanding hotel. Unfortunately the only thing outstanding was the location - the villas are set on a cliff by a lovely beach. However the villas are extremely dated and run down- and smell mouldy. The plunch pool was so dirty we weren't sure if it was a pond or a pool. We killed about 30 mosquitos in our room. The food in the restaurant was mediocre at best- one of the worst nasi Gorengs I have ever had. The potential for this resort is huge as it's got such a lovely location shame the standards and the villas have been let go.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Sophie, First of all thank you for selecting Banyan Tree Bintan as your holiday destination. It is sad to hear that we have not exceeding your expectation in various ways. We are most concerned with the satisfaction of our guests and thankful for your feedback. Our villas are designed in traditional Balinese style with inspiration of a local fishermen village. Indeed, with the rustic charm accents in the design our villas can look aged. However we do have regular maintenance program to ensure the villas are comfortable for our guests. Being in a tropical island where rainforest teeming with giant trees and wild life, mosquitoes at times can be an issue here. Nevertheless we provide mosquito repellent in the room and public areas for all our guests and also carry on scheduled pest control measures to manage the spread of mosquitoes. In regard to food quality, I have personally briefed our Executive Chef for his future improvement. I would like to thank you once more for the staying with us and should you wish to come back please feel free to contact me directly. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us very good. We look forward your return visit soon. Yours faithfully, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us good. We look forward to welcome you back soon. Regards, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us excellent. We look forward to have you here in the near future. Best regards, Alpha Eldiansyah General Manager