Ratings based on 229 Verified Reviews

4.3 out of 5
83% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel room looks tired but is clean and roomy.

Posted May 2, 2017
Room is big and spacious but is in need of a renovation. It is looking very tired . Food is very very expensive and quality is mediocre. Thank goodness for the free breakfast which is decent .
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Family week-end

Posted Apr 16, 2017
Exclusive place in secret location, staff extremly cared about the guests. Excellent food, nice white sandy beach and swimming pools.
Comment from Hotel Management
May 4, 2017 by Puri, Hotel Management
Dear Gilstead68, I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from singapore

Lovely Resort, position and lay out.

Posted Mar 20, 2017
Pros: Service, outlook and overall facities are terrific. Spa was excellent.
Cons: Rooms are a little dated and require either additional maintaince or a refurbishment Food and beverage prices are over the top.
We enjoyed two lovely days at this well located resort. Villas have great facilities and are very private. It is a little dated but this is made up for by great service and an idea setting. Be ready for top end food and beverage prices.
Comment from Hotel Management
Mar 24, 2017 by Puri, Hotel Management
Dear Pete, I am pleased to read that that we were able to create a wonderful holiday for you. Our views are indeed unparalleled from all our villas creating a unique setting in the middle of the rainforest to enjoy. Let me thank you for your comments on the spa experience, I will pass it on to the team. We are very proud of our spa and your feedback reinforces our belief into the professionalism and skill of our associates. Let me assure you that we have started a upkeep program to improve on the condition of our rooms. Again, thank you for your kind comments and look forward to welcome you back. Warm Regards, Alpha Eldiansyah General Manager
3 out of 5
by Sophie

Very disappointed

Posted Feb 13, 2017 on Hotels
From the photos and previous reviews - I was expecting an outstanding hotel. Unfortunately the only thing outstanding was the location - the villas are set on a cliff by a lovely beach. However the villas are extremely dated and run down- and smell mouldy. The plunch pool was so dirty we weren't sure if it was a pond or a pool. We killed about 30 mosquitos in our room. The food in the restaurant was mediocre at best- one of the worst nasi Gorengs I have ever had. The potential for this resort is huge as it's got such a lovely location shame the standards and the villas have been let go.
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Dear Sophie, First of all thank you for selecting Banyan Tree Bintan as your holiday destination. It is sad to hear that we have not exceeding your expectation in various ways. We are most concerned with the satisfaction of our guests and thankful for your feedback. Our villas are designed in traditional Balinese style with inspiration of a local fishermen village. Indeed, with the rustic charm accents in the design our villas can look aged. However we do have regular maintenance program to ensure the villas are comfortable for our guests. Being in a tropical island where rainforest teeming with giant trees and wild life, mosquitoes at times can be an issue here. Nevertheless we provide mosquito repellent in the room and public areas for all our guests and also carry on scheduled pest control measures to manage the spread of mosquitoes. In regard to food quality, I have personally briefed our Executive Chef for his future improvement. I would like to thank you once more for the staying with us and should you wish to come back please feel free to contact me directly. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us very good. We look forward your return visit soon. Yours faithfully, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us good. We look forward to welcome you back soon. Regards, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Posted Oct 18, 2016 on Hotels
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for rating us excellent. We look forward to have you here in the near future. Best regards, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

The Most Breathtaking View and Amazing Service

Posted Oct 13, 2016
Pros: Everything
Cons: Nothing
Location: NA
We spent 3 days and 2 nights at Banyan Tree, and it was an exceptional experience. Each and every member of the staff ensured that our stay was beyond expectation and every detail, including the buggy ride is comfortable for us. When we required assistance, and called the operator, the operator had good knowledge to share with us about getting around the resort and outside the resort. We got to stay in the Oceanview infinity pool villa, and it is the best villa we have ever stayed in. We have gone to several villas in the past such as Puri Mas in Lombok, Hyatt in Phuket and many more. But this Banyan Tree Villa is top notch. I would not recommend the Rainforest Villa though at Banyan Tree. The room was huge and had a huge pool, 3 sundecks and even a lounging room. It also has a jacuzzi and a rainforest outdoor shower. The view is like as if it came out from an ad. It's so amazing watching the sunset with your loved one. The room was so amazing that we ditched our plans for water sports and enjoyed the pool in the villa, and ordered room service to thoroughly enjoy the view. We'd like to thank two particular staff members of Banyan Tree who made our stay exceptional. M. Yousuf, Front office Asst Manager and one of the best buggy drivers, Kasir. They were absolutely above the rest in ensuring our stay was enjoyable. Even the room service guy who did our turndown service was fantastic. We have no complaints what so ever. We will definitely be back to enjoy Banyan tree.
Comment from Hotel Management
Oct 17, 2016 by Puri, Hotel Management
Dear Traveler, Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that e were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Great resort overlooking ocean

Posted Sep 13, 2016
Pros: Staff was absolutely amazing and everything was taken care of
Cons: Villa pools being heated :)
Relaxing resort with amazing staff catering to all your needs. Easy trip from Singapore as a weekend getaway.
Comment from Hotel Management
Sep 27, 2016 by Puri, Hotel Management
Dear Kevin,, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

2 bed room Infinity ocean view villa

Posted Jul 14, 2016
We had a nice stay. The staff were very friendly. The were some instances of miscommunication between Expedia and Banyan Tree, but Banyan Tree did resolve the issues. Which I appreciated. I will say that the best restaurant to dine at is Tree Tops. I did not find the more popular, Saffron Restaurant very good. But tree tops had very good Indonesian food. The Two bedroom villa is nice, although a bit dark. The outdoor bath area does need a bit of a revamp and we did find that the water was a bit smelly. But otherwise, was very good. The living room is completely outdoors, which is fun during the day, but can be an issue early in the morning or early evening when the mosquitos are out. As for the beach, there was an oil spill there a few months ago and there has been significant damage to the ocean. Your feet/legs will get tar on them when you walk on the beach or go into the water. However, I would assume that is everywhere in Bintan. On the positive side, the water is quite clear. All in all, I would return to Banyan Tree. it is beautiful. Just needs a bit more maintenance.
Comment from Hotel Management
Jul 26, 2016 by Puri, Hotel Management
Dear laura, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. We are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager