Ratings based on 74 Verified Reviews

4.1 out of 5
84% of guests recommend
4.0 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

The Most Breathtaking View and Amazing Service

Posted Oct 13, 2016
Pros: Everything
Cons: Nothing
Location: NA
We spent 3 days and 2 nights at Banyan Tree, and it was an exceptional experience. Each and every member of the staff ensured that our stay was beyond expectation and every detail, including the buggy ride is comfortable for us. When we required assistance, and called the operator, the operator had good knowledge to share with us about getting around the resort and outside the resort. We got to stay in the Oceanview infinity pool villa, and it is the best villa we have ever stayed in. We have gone to several villas in the past such as Puri Mas in Lombok, Hyatt in Phuket and many more. But this Banyan Tree Villa is top notch. I would not recommend the Rainforest Villa though at Banyan Tree. The room was huge and had a huge pool, 3 sundecks and even a lounging room. It also has a jacuzzi and a rainforest outdoor shower. The view is like as if it came out from an ad. It's so amazing watching the sunset with your loved one. The room was so amazing that we ditched our plans for water sports and enjoyed the pool in the villa, and ordered room service to thoroughly enjoy the view. We'd like to thank two particular staff members of Banyan Tree who made our stay exceptional. M. Yousuf, Front office Asst Manager and one of the best buggy drivers, Kasir. They were absolutely above the rest in ensuring our stay was enjoyable. Even the room service guy who did our turndown service was fantastic. We have no complaints what so ever. We will definitely be back to enjoy Banyan tree.
Comment from Hotel Management
Oct 17, 2016 by Puri, Hotel Management
Dear Traveler, Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that e were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Singapore

Great resort overlooking ocean

Posted Sep 13, 2016
Pros: Staff was absolutely amazing and everything was taken care of
Cons: Villa pools being heated :)
Relaxing resort with amazing staff catering to all your needs. Easy trip from Singapore as a weekend getaway.
Comment from Hotel Management
Sep 27, 2016 by Puri, Hotel Management
Dear Kevin,, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

2 bed room Infinity ocean view villa

Posted Jul 14, 2016
We had a nice stay. The staff were very friendly. The were some instances of miscommunication between Expedia and Banyan Tree, but Banyan Tree did resolve the issues. Which I appreciated. I will say that the best restaurant to dine at is Tree Tops. I did not find the more popular, Saffron Restaurant very good. But tree tops had very good Indonesian food. The Two bedroom villa is nice, although a bit dark. The outdoor bath area does need a bit of a revamp and we did find that the water was a bit smelly. But otherwise, was very good. The living room is completely outdoors, which is fun during the day, but can be an issue early in the morning or early evening when the mosquitos are out. As for the beach, there was an oil spill there a few months ago and there has been significant damage to the ocean. Your feet/legs will get tar on them when you walk on the beach or go into the water. However, I would assume that is everywhere in Bintan. On the positive side, the water is quite clear. All in all, I would return to Banyan Tree. it is beautiful. Just needs a bit more maintenance.
Comment from Hotel Management
Jul 26, 2016 by Puri, Hotel Management
Dear laura, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. We are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Woke up to the beautiful view of the sea

Posted Jun 18, 2016
Pros: The staff are friendly and they attempted to memorise the guest names too.
Cons: Nil
Location: Nil
The staff upgraded our villa to the biggest one with a connecting room for Spa treatments. There was an infinity pool which seemed to continue into the sea. There was also a jacuzzi by the side. Everything was great except for the occasional monitor lizard which would appear, but that's living close to the rain forest for you.
Comment from Hotel Management
Jun 28, 2016 by Puri, Hotel Management
Dear Traveler , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Manchester UK

Staff & Location Fabulous. Ridiculous food prices

Posted Dec 17, 2015
Pros: The staff were the stars of the show. Fabulous.The location by the beach, and the infinity pool were great. It was a total relaxation experience
Cons: The quality of the villas need improvement. Food prices need to be reviewed downwards, dramatically.
Location: There is nothing to do nearby. We took a trip to Place Lagoi via free shuttle. It was a waste of time. The location by the beautiful beach is perfect.
We were charged for the transfer from the ferry.Considering the short distance from the hotel to the ferry, & the cost of the hotel I think this service should be provided free.It was the principle.Their sister hotel next door, has a complimentary shuttle service. The staff were wonderful. Nothing was too much trouble. The villa was delightful in terms of location, but tired, and in need of refurbishment and modernisation. No communal facilities- lounge or bar area. We were really quite shocked at the food prices - we were clearly a captive audience.The hotel are aware of the complaints about this - we discussed it with one of the restaurant managers - Trip Advisor is full of complaints about the food prices, & the need for refurbishment and modernisation. £40 for a lunch consisting of 2 sandwiches, 1 beer and 1 soft drink was excessive.A very small glass of wine cost £10. The hotel excuse was the need to import everything. Not true - the same beer at the ferry cost £1 (hotel charge £5). Pool and Beach magnificent. Food was good but we avoided lunches because of the cost. Breakfast was wonderful.
Comment from Hotel Management
Dec 29, 2015 by Haraz Anadiya, Hotel Management
Dear Tony&Lesley, I am delighted to hear that you enjoyed your stay in Banyan Tree Bintan with its unique traditional Balinese style and its natural setting. Our unique Balinese style villas with fetched roofs set in the rainforest can appear rustic and old, which is part of its charm. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. I have taken note of your comment on our pricing structure and let me assure you that our prices are still competitive with those of other resorts in the area. Allow me to share with you that I am working closely with our Area Director of Food & Beverage in reviewing it. I am delighted to announce that we will launch our new menu in the beginning of 2016. I hope for another opportunity to welcoming you back to our resort sometimes in the future. Sincerely, Alpha Eldiansyah Hotel Manager
4 out of 5
by A verified traveler

Posted Oct 8, 2015
If you must go to Bintan Island, this hotel is suitable. Next door is Angsana, which I'd rate a "3.5". Not much to do at either hotel. Check the weather and sky condition. We had all the haze and smoke from fires, which affected entire region. So we didn't do pools or the beach. Hotel rooms are all individual suites. Very nice and isolated. But could be cleaned better as outside windows clearly had not been cleaned in months/years. Then the bats hanging under high roof line in patio area were an added nature interest. Thus, we didn't sit out there. Spa was OK. Did massage, facial and nails. Fairly routine for this area of the world. Not up to US standards for nails & facials. Massage was great. Food at there restaurants was good. Large family was at one of the restaurants for dinner. Let their children run around room, made enormous noise, staff did nothing even when other diners complained. Prices were well over $100 per couple, yet had to put up with the rudeness.
Comment from Hotel Management
Oct 29, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Many thanks for taking your time and share your constructive feedbacks in Expedia. Your feedbacks on the cleanliness and the service have been well-noted and I am pleased to inform you that a further investigation has been carried out and followed by retraining. As you rightly have pointed out, our unique setting in the jungle is also our biggest challenge. We are addressing the wildlife issue at the moment without harming the animals and disturbing the natural environment. I am truly sorry that this has affected your experience. Your comment on the pricing has been shared with the Area Director of Food & Beverage and please rest assures that this will take into account on our pricing structure review. It is my sincere hope that our shortfalls will not stop you to return and look forward to welcome you personally. Sincerely, Alpha Eldiansyah Hotel Manager
3 out of 5
by A verified traveler from Melbourne

Beautiful Location, Poor Condition

Posted Sep 14, 2015
Pros: The Staff are lovely, friendly and helpful.
Cons: The Suites and bathrooms are dour and in very poor condition. Don't blame it on the Jungle location. they need a good cleaning.
Location: Totally relax and enjoy the buggy rides to where you want to go around the resort.
The beautiful location, pools, beach and wonderful staff are the only things holding this place together as it is old and very tired. Wild life abounds around the resort which is not for everyone but we enjoyed it along with The Treetops restaurant.
Comment from Hotel Management
Sep 16, 2015 by Haraz Anadiya, Hotel Management
Dear Traveler, Thank you for taking the time to share your experience with us. It delights me to know that we have delivered an excellent service during your stay here. We are indeed very proud of our unique setting where a natural tropical forest teams up with mesmerizing South China Sea boasting peacefulness and relaxation. Please accept my apology for the shortfalls at our villa condition. As you have right pointed out, with the unique jungle setting maintenance and cleaning is an ongoing challenge due to nature. We have started an upkeep program for all our villas and the facilities to improve and are in the process of addressing the mentioned issues but is goes without saying that this should affect your experience. Again, thank you for your kind feedback and look forward to welcome you back. Sincerely, Alpha Eldiansyah Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Jun 22, 2015
Pros: Secluded location with everything for you to relax.
Cons: Air conditioner worked overtime at night but not much to complain about.
Location: No much shopping but hey you're there to relax not shop !
Fantastic resort. We were upgraded to the Villa on the Rocks on our arrival which was a great surprise. Resort had everything to relax. Kids loved the snorkeling, wife loved the spa. Pools clean and the views priceless
Comment from Hotel Management
Jun 30, 2015 by Stefan Thumiger, Hotel Management
Dear Taxman, I am very happy to hear that we have successfully created a true Banyan Tree experience for you and your family. Indeed as someone, who stays and works in this resort I couldn't agree more with you on how stunning the view is from everywhere, let alone from the villa. This is one of our privileges for being nestled in one of the most secluded area of Bintan Island with pristine beaches and unspoiled nature. I am truly sorry that you experienced maintenance issues during you stay but glad that this has not affected your stay. Let me assure you that we have a comprehensive upkeep program place to ensure the maintenance of our facilities, especially given the impact nature has on the hotel. I hope to welcome you soon back to our jungle and beach resort in Bintan. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2015
Nice stay with lovely bed and view from the room. Swimming pool is great. However , villa pool need some improvement as it appeared dirty and there are some insects and frogs in the water .. Overall not a bad experience.
Comment from Hotel Management
May 20, 2015 by Stefan Thumiger, Hotel Management
Dear Traveler, I am glad that our unique settings of tropical rain-forest with spectacular view of the ocean had impressed you. Being surrounded by a lush tropical rain-forest we are privileged with the tranquility and the beautiful beach, which make us very unique. Our outdoor features such as the private pool allow you to relax while contemplating the natural environs and due to this we cannot isolate it 100% from the wildlife activities around including fallen leaves. We do our best to keep up with these challenges; however I am pleased to inform you that our Housekeeping team is available at any time whenever you need your villa to be cleaned. It is regretful that this information is not conveyed to you while you were here. Let me invite you for another relaxing getaway and I look forward to welcoming you once again to Banyan Tree Bintan in the future. Sincerely, Stefan Thumiger Area General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from San Jose, CA

Perfectly relaxing and beautiful

Posted Mar 19, 2015
My fiancé and I had been working hard and really needed a break. We were in Singapore on business so we decided to take the ferry on over to Bintan Friday through Sunday. While Banyan Tree was more pricey than some of the other options we considered, it turned out to be WELL worth it! The grounds were stunning. The staff was consistently happy, kind, and overachieving. When we checked in, they told us that because it was our first stay there, and they had the availability, they were giving us a complimentary upgrade to the best villa on the property! This villa was mind blowing. We felt so spoiled! We rewarded their generosity by ordering massages in our villa, and plenty of room service. While we did spend a few hours at the beach one day, the villa with its infinity pool overlooking the jungle and bay, outdoor dining areas, hot tub, tons of room and privacy gave us little motivation to leave, honestly. It was the perfect weekend.
Comment from Hotel Management
Apr 10, 2015 by Stefan Thumiger, Hotel Management
Dear gonzers, Allow me to thank you for your compliment on our services and associates. I am glad that we did not disappoint you in delivering the true Banyan Tree Bintan experience. I am very happy to know that you had an enjoyable stay with Banyan Tree Bintan. We are indeed very proud of our idyllic and unique jungle setting and hope to welcome you soon back to our jungle and beach resort. Sincerely, Stefan Thumiger Area General Manager