The Most Breathtaking View and Amazing Service
Posted Oct 13, 2016
We spent 3 days and 2 nights at Banyan Tree, and it was an exceptional experience. Each and every member of the staff ensured that our stay was beyond expectation and every detail, including the buggy ride is comfortable for us. When we required assistance, and called the operator, the operator had good knowledge to share with us about getting around the resort and outside the resort.
We got to stay in the Oceanview infinity pool villa, and it is the best villa we have ever stayed in. We have gone to several villas in the past such as Puri Mas in Lombok, Hyatt in Phuket and many more. But this Banyan Tree Villa is top notch. I would not recommend the Rainforest Villa though at Banyan Tree. The room was huge and had a huge pool, 3 sundecks and even a lounging room. It also has a jacuzzi and a rainforest outdoor shower. The view is like as if it came out from an ad. It's so amazing watching the sunset with your loved one. The room was so amazing that we ditched our plans for water sports and enjoyed the pool in the villa, and ordered room service to thoroughly enjoy the view.
We'd like to thank two particular staff members of Banyan Tree who made our stay exceptional. M. Yousuf, Front office Asst Manager and one of the best buggy drivers, Kasir. They were absolutely above the rest in ensuring our stay was enjoyable. Even the room service guy who did our turndown service was fantastic. We have no complaints what so ever.
We will definitely be back to enjoy Banyan tree.
Comment from Hotel Management
Oct 17, 2016 by Puri, Hotel Management
Thank you very much for your generous comments on our staff, service and hotel. I am delighted to hear that e were able to exceed your expectations creating a great memories. It is always our endeavor to not only providing excellent service but also creating special experiences which will not be forgotten. Let me assure you that your kind feedback will be shared with our associates on the noticeboard and we look forward welcoming you back sometime soon.