Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.2 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Singapore

Great resort overlooking ocean

Posted Sep 13, 2016
Pros: Staff was absolutely amazing and everything was taken care of
Cons: Villa pools being heated :)
Relaxing resort with amazing staff catering to all your needs. Easy trip from Singapore as a weekend getaway.
Comment from Hotel Management
Sep 27, 2016 by Puri, Hotel Management
Dear Kevin,, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from singapore

2 bed room Infinity ocean view villa

Posted Jul 14, 2016
We had a nice stay. The staff were very friendly. The were some instances of miscommunication between Expedia and Banyan Tree, but Banyan Tree did resolve the issues. Which I appreciated. I will say that the best restaurant to dine at is Tree Tops. I did not find the more popular, Saffron Restaurant very good. But tree tops had very good Indonesian food. The Two bedroom villa is nice, although a bit dark. The outdoor bath area does need a bit of a revamp and we did find that the water was a bit smelly. But otherwise, was very good. The living room is completely outdoors, which is fun during the day, but can be an issue early in the morning or early evening when the mosquitos are out. As for the beach, there was an oil spill there a few months ago and there has been significant damage to the ocean. Your feet/legs will get tar on them when you walk on the beach or go into the water. However, I would assume that is everywhere in Bintan. On the positive side, the water is quite clear. All in all, I would return to Banyan Tree. it is beautiful. Just needs a bit more maintenance.
Comment from Hotel Management
Jul 26, 2016 by Puri, Hotel Management
Dear laura, Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. We are sorry to hear that the oil brought in by the tide has affected your otherwise good impression of the resort. We would like to assure you that we have a team of staff who clean the beach daily to minimize inconveniences to our guests. Please accept our apologies for not getting to it before you. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Woke up to the beautiful view of the sea

Posted Jun 18, 2016
Pros: The staff are friendly and they attempted to memorise the guest names too.
Cons: Nil
Location: Nil
The staff upgraded our villa to the biggest one with a connecting room for Spa treatments. There was an infinity pool which seemed to continue into the sea. There was also a jacuzzi by the side. Everything was great except for the occasional monitor lizard which would appear, but that's living close to the rain forest for you.
Comment from Hotel Management
Jun 28, 2016 by Puri, Hotel Management
Dear Traveler , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Angel

Posted Jun 14, 2016 on Hotels
Comment from Hotel Management
Jun 28, 2016 by Mohamed Hilmy, Hotel Management
Dear Angel, Thank you for giving us a very good rating. We look forward welcoming you back soon in the resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by Graham from Aberdeen Scotland

Paradise

Posted May 31, 2016 on Hotels
I have stayed in hotels all over the world and can honestly say the staff in the Banyan Tree in Bintan are second to none. Nothing is too much trouble and they are always smiling and very pleasant - they are all a credit to the hotel. This hotel is ideal for a very relaxing break where you can chill out and relax.
Comment from Hotel Management
by Mohamed Hilmy, Hotel Management
Dear Graham , Thank you for your comment and taking the time to post. We are indeed very proud of our associates, the team and our unique location are indeed the key assets of Banyan Tree Bintan. I am looking forward to welcoming you back soon on your next holiday in our resort. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler

Great hotel, amazing service

Posted May 31, 2016 on Orbitz
Pros: staff, food, views, rooms,
Cons: The wine list is well over priced. I know taxes are bad but it is simply not reasonable to charge $300 for a bottle of cloudy bay.
From the moment that Ibnu picked us up at the airport, we had a great experience here. Nothing was too much trouble for the staff. The setting is amazing. The private jacuzzi in the rooms is great. Food in the restaraunts fantastic.
4 out of 5
by Melanie from Hong Kong

A perfect gateway!

Posted May 16, 2016 on Hotels
A perfect week-end gateway! Amazing beach, sea and greenery surrounding. Resort is wide, buggy call are extremely helpful Very friendly staff, well trained and here to make your journey perfect. Spa is very good, therapists are extremely professional. BUT the hotel is getting old, the natural environment is beautiful but doesn't help the long-lasting of the hotel structure...a renovation would be needed with a touch of modernization on the rooms. Indoor gym is poor & not well located.PS: Would be better not to share some amenities with Angsara, would be great to only be BT villas guests...
Comment from Hotel Management
by Mohamed Hilmy, Hotel Management
Dear Melanie , Thank you for your comment and taking the time to post. We are indeed very proud of our associates and your praise reinforces that they very professional and hospitable – the team and our unique location are indeed the key assets of Banyan Tree Bintan. Unfortunately the natural and open Balinese style of our villas as well being in the middle of the rainforest poses a challenge for the upkeep. Let me also assure you that we have a rigorous maintenance program and would like to extend my sincere apologies for not meeting your expectation. At the same time I am glad that you have left with positive memories. Sincerely, Alpha Eldiansyah General Manager
5 out of 5
by A verified traveler from Berlin

Wunderschöne Villen mit Blick auf das Meer

Posted May 12, 2016
Pros: Der sehr aufmerksame und persönliche Service, und die stets freundlichen und hilfsbereiten Mitarbeiter in allen Bereichen des Hotels.
Cons: Es fehlt eine Bar, oder vielleicht ein allabendlicher Weinempfang in der Lobby, damit die Gäste miteinander in's Gespräch kommen können.
Location: 5 Minuten vom Fähranleger - einchecken, das Hotel mit allen Sinnen genießen, Seele baumeln lassen, auschecken - Biken und geführte Wanderungen möglich
Eines der ersten Banyan Tree Hotels, wunderschön integriert in den Regenwald, und durch die Anordnung der Villen an den Hängen eines Hügels mit herrlichem Meerblick versehen. Sehr freundliches und aufmerksames Personal, immer die Wünsche der Gäste erkennend, bevor diese ausgesprochen werden, immer ein Lächeln für die Gäste - ganz wie man es auch auf Bali erlebt. Ein kleines Paradies auf Erden.
Comment from Hotel Management
Jun 7, 2016 by Puri, Hotel Management
Dear Raimund , Thank you for taking time to share these comments. I am glad that we were able to live up to your expectations and that you have had a pleasant stay. Your feedback regarding the bar is noted and we will put into our consideration. I look forward to welcoming you back to Banyan Tree Bintan for another getaway. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by A verified traveler from ML

Posted May 2, 2016
整 體 很 好 房 型 特 別 ,有新鮮感適合住一次,蚊子多,餐飲不方便選擇性少,不能住太久,沙灘區不太乾淨
Comment from Hotel Management
May 24, 2016 by Puri, Hotel Management
Dear EF , I am truly pleased to hear that we were able to create the true Banyan Tree experience to you during your stay. Being in a tropical island where rainforest teeming with giant trees and wild life, mosquitoes at times can be an issue here. Nevertheless we provide mosquito repellent in the room and public areas for all our guests and also carry on scheduled pest control measures to manage the spread of mosquitoes. Thank you for staying with us and I look forward to take care of you in the future. Sincerely, Alpha Eldiansyah General Manager
4 out of 5
by Ben from Sydney

Beautiful location

Posted Apr 30, 2016 on Hotels
Very nice place. As others have said expensive food the only real downside.
Comment from Hotel Management
Jul 23, 2016 by Mohamed Hilmy, Hotel Management
Dear Ben , Thank you very much for your gracious comment. We are indeed very proud of our idyllic and unique jungle setting. I am looking forward welcoming you back soon for your next special occasion. Sincerely, Alpha Eldiansyah General Manager