Ratings based on 1,293 Verified Reviews

3.7 out of 5
76% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 18, 2017
Not what the website shows or implies Under construction felt unclean throughout the main entrance has a very musty smell throughout the hotel.
Comment from Hotel Management
Sep 21, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist
3 out of 5
by A verified traveler from michigan

Nice staff terrible hotel

Posted Sep 18, 2017
Could have been better maintenance. Some baseboards missing in halls. Had to unplug tv and plug it back it every time we watched just to get sound to work. I won't stay there again. The staff was friendly though.
Comment from Hotel Management
Sep 20, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist
5 out of 5
by A verified traveler from London On

Pool and Hot tub closed

Posted Sep 18, 2017
Location: good distance to Frankenmuth Mi.
we requested pool and hot tub and was not informed until check in very dis-satisfied
Comment from Hotel Management
Sep 20, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. . In the future if you experiences any issues or inconveniences please do not hesitate to call the front desk and we would be more than happy to assist in any way possible to make your stay comfortable. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler

Frankenmuth Car Show

Posted Sep 15, 2017
Pros: It was close to Frankenmuth where our event was held.
Cons: The hotel need renovation with lighter colors and more light.
Location: Much to do, shopping, Frankenmuth the town has a lot of events and shops.
The hotel was nice. Price was high for what you receive. Staff was above board when it came to service.
Comment from Hotel Management
Sep 18, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Outlet Mall

Posted Sep 13, 2017
Pros: Staff and location
Cons: Pool and hot tub need to be working, or change the write up to no pool and hot tub.
Location: It is off highway 69 and a 5 minute drive to Outlet mall . Lots of shopping.
The pool and hot tub are not available. The write up for hotel listed said it was. That is why I chose this hotel. All staff are professional and very friendly. The rooms are clean and comfortable. The hotel is being remodeled. About a 5 minute drive to the Outlet Mall and 15 to 20 minutes to Frankenmuth. I would stay again.
Comment from Hotel Management
Sep 18, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist
4 out of 5
by A verified traveler

Posted Sep 9, 2017
No signage at driveway entrance. I had to drive through a neighbouring property to access the hotel. Driveway is a steep entry down from the highway, making it difficult to access and exit. There were lots of signs posted for parking of cars for the car show, but nothing for Hotel Registration. I had to circle the entire property looking for the Registration entrance. Apparently the hotel was being painted, therefor the signs were down.
Comment from Hotel Management
Sep 11, 2017 by Jenna, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are ongoing with renovations as stated on our website. We are excited to be completing with our renovations by next season. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good location close to all Amenities

Posted Sep 6, 2017
Pros: The service & staff
Cons: The drain is clog, it has been resolve.
Location: Its very convenient to the shopping
Nice facilities, looks like they were newly renovated.
Comment from Hotel Management
Sep 7, 2017 by Jen, Hotel Management
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist
3 out of 5
by A verified traveler from Toronto

Close to outlet

Posted Sep 5, 2017
Staff are nice and helpful. Only concern is the breakfast time is way too crowed and needs to wait for the seat, egg and drink.
Comment from Hotel Management
Sep 9, 2017 by Jen, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jenna Dhanjal Customer Care Specialist Best Western of Birch Run/Frankenmuth
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Location

Posted Aug 24, 2017
Pros: Staff was very friendly and lobby was beautiful. Room was very ice
Cons: The outside of the hotel could be spruced up it is a little outdated and rough looking
Location: Birch Run outlet mall, Short drive to Frankenmuth and lots of restaurants near by
We stayed there for one night. Very nice location, the outside could use some updating but the inside is beautiful and the room was very pleasant. We had a drink in the lounge and the staff was great.
Comment from Hotel Management
Sep 3, 2017 by Jen, Hotel Management
We are so happy to hear our location was convenient for you during your time in Birch Run and Frankenmuth. We are excited to announce renovations will be complete by next season. We look forward to having you come stay with us again soon! Thank you so much for your feedback! Sincerely, Jenna Dhanjal Customer Service Specialist
4 out of 5
Recommended
for Everyone
by A verified traveler from Oshawa Ontario , Canada

Posted Aug 23, 2017
Location: Went there for the shopping. Christmas shopping all done.
The desk clerks could not have been more helpful. Excellent breakfast room. The staff there was very friendly.
Comment from Hotel Management
Aug 23, 2017 by Jen, Hotel Management
Thank you so much for you review! As you may have noticed we are ongoing with renovations and are excited to be complete by next season! By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are so happy to hear our staff provided you with excellent customer service! Thank you again for your feedback! We look forward to having you stay with us again soon! Sincerely, Jenna Dhanjal Customer Service Specialist