Ratings based on 606 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Warren, MI

Close to Frankenmuth & shopping

Posted Oct 21, 2017
Pros: Mattress , hot tub and full breakfast.
Cons: Larger coffee pot in room. Two coffee drinkers, not early riser, like more coffee before leaving room.
Location: Good local. Going to Frankenmuth & shopping.
Hot tub great. bathroom roomy with toilet enclosed. Could use bigger coffee pot. Mattresses were excellent! Would highly recommend. Full breakfast, not just muffins and juice! Good price!
2 out of 5
by A verified traveler

Disappointed

Posted Oct 20, 2017
Pros: Clean good location
Cons: Awards program to be more flexible and not insult existing awards members.. Get the Heated pool..actually heated to a better than LAKE temperature
Location: No Comment
1. There was a promotion going on when we arrived.Stay two nights get one free BUT My visit was not eligible..I had to stay two separate nights....SO that meant I would have had to checkout by 11 AM and come back to check back in after 4 PM. That meant packing up our room and then breaking up our daily plans for visiting the area..putting restraints on what we could do. That really ticked me off. I spoke with site staff and got nowhere....This was an insult and I am now going to look at other suppliers programs because of this. 2. The heated pool was colder than my backyard pool that is not heated. Not able to use the but did use the hot tub which was good...I asked for the pool heater to be turned on..the local staff simply said Sorry.. 3. Mediocre breakfast...fruit was nasty looking....and not fresh...pastries were dry... Things appear to have gone down hill at Comfort Facilities...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to outlet mall and bronners.

Posted Oct 20, 2017
Over night stay to do some shopping. Clean, easy to get to. Sheets were very starchy so they were loud but otherwise was comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Muskoka, Ontario

Nice, close to Birch Run and Frankenmuth

Posted Oct 16, 2017
Great friendly staff. Nice Room. My only complaint is that the room coffee maker wasn’t clean.
Comment from Hotel Management
Oct 17, 2017 by Cathy, Hotel Management
Thank you for letting us know about your stay. We appreciate the feedback and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Blanchard, MI

Nice hotel close to shopping and Frankenmuth.

Posted Oct 12, 2017
Pros: We liked everything about this hotel and will use it again next year for our girls' getaway!
Location: It is very close to the Birch Run Outlet mall, several restaurants, and only 5 miles from Frankenmuth.
We enjoyed our stay very much. The rooms are fairly large, were very clean, and very quiet. You do not hear your neighbors. The staff was very friendly and helpful.
Comment from Hotel Management
Oct 13, 2017 by Cathy, Hotel Management
I have shared your review with all the staff. We all thank you for your kind words. We look forward to your next visit with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Lenox Illinois

Beautiful, Clean Hotel!

Posted Oct 9, 2017
Location: We stayed at the hotel when we were visiting Frankenmuth. Overall, a wonderful vacation, destination, and lodging.
We were very impressed with the clean, updated hotel. And the breakfast included many foods, even eggs, bacon and sausage. We have no reason to avoid staying there again.
Comment from Hotel Management
Oct 13, 2017 by Cathy, Hotel Management
We look forward to your next visit with us. Thank you for taking the time to share your experience. We appreciate it!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Close to shopping in Birch Run and Frankenmuth

Posted Sep 28, 2017
Easy check in. Staff pleasant and very quick. Room was clean however the temperature seemed to fluctuate and were forever lowering and increasing the thermostat. We have stayed at this property before but have noticed the contential breakfast not as good as it was. The food did not seem fresh. The boiled eggs tasted "old" as if they had been sitting for a long period of time in the fridge and the "hot" dishes including sausage and eggs were not appetizing. Overall the property is clean and comfortable. The location is what keeps us coming back .
Comment from Hotel Management
Sep 29, 2017 by Cathy, Hotel Management
Thank you for taking the time to tell us about your recent stay. We appreciate the feedback so that we can continue to get better!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice hotel close to frankenmuth

Posted Sep 15, 2017
Pros: Large room with all the usual amenities.
Cons: Nothing I can think of.
Location: See paragraph above
Stayed overnight following visit to Bronner`s Christmas village and the Factory Outlets stores nearby. Certainly good deals to be had at both places.
Comment from Hotel Management
Sep 21, 2017 by Cathy, Hotel Management
Thank you for choosing to stay with us. We are glad to hear you enjoyed your stay. We hope to see you again soon!!
5 out of 5
Recommended
for Families
by A verified traveler from Ontario

Close to shopping and many activities.Enjoyed stay

Posted Sep 10, 2017
Pros: Clean, friendly staff.
Location: Outlet mall nearby. Frankenmuth Christmas store and water park short drive away.
Friendly staff, clean, pool, breakfast included, close to amenities.
Comment from Hotel Management
Sep 13, 2017 by Cathy, Hotel Management
Thank you for sharing your experience at our hotel with others. We are very glad to hear you enjoyed your stay. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

A good overnight experience.

Posted Sep 3, 2017
Pros: The natural bright light coming into the lobby and spacious all around.
Cons: Housekeeping could use a bit more attention to details - ceiling above bathroom sink area needed a wipe of its cobwebs.
Location: Good location and slightly off main road. Quiet too. You could walk to Meijer (grocery/dept store). Easy access to all local sites.
Fast and easy check in/out process. Nice bright pool and breakfast area. Brown colour theme of hallways could use a makeover. Very good bedroom layout and overall size. King size bed was comfortable with lots of pillows and great duvet. Shower and toilet separate from sink/coffee machine are - works much better this way. Good cold fridge, safe and coffee machine available in room along with ironing board/iron and hair dryer. Breakfast room staff (Pam) very attentive to making sure all stations were well stocked and eating area was promptly cleared off - nice touch!
Comment from Hotel Management
Sep 6, 2017 by Cathy, Hotel Management
Thank you for taking the time to review our hotel. We appreciate both the good and the "needs work" comments so that we can continue to improve. We hope to see you again soon!