Ratings based on 885 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Lobby was being renovated but ok for access.

Posted Aug 17, 2017
Nice location for access to Malls and Frankenmuth. Staff were pleasant and booked via Expedia... Breakfast was good with average selection. Parking was excellent as well.
Comment from Hotel Management
Aug 18, 2017 by Kurt -General Manager, Hotel Management
Hello Gene, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments and review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location conveniently located, our breakfast was good and parking was ample. Thank you for your understanding as we work to enhance the Guest Experience at our hotel. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
3 out of 5
by A verified traveler

under heavy construction

Posted Jul 23, 2017
Pros: new matress
Cons: the breakfast area was very cramped, and the lobby was non existant
Location: frankenmuth
the hotel was under heavy construction which was surprising when i checked in. I had called the hotel and this was never mentioned. My room however was completely new the the paint fumes still fresh in the air.
Comment from Hotel Management
Jul 29, 2017 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our new beds. I apologize for the inconvenience you experienced due to our efforts to enhance the guest experience at our hotel. Thank you for your understanding during our time of transition. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from mich

Nice hotel. Close to everything

Posted Jul 15, 2017
Was under construction which made very inconvient. Game room was down which was why i picked this hotel. Think they should tell u that on line when signing up
Comment from Hotel Management
Jul 16, 2017 by Kurt -General Manager, Hotel Management
Hello Mark, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found hotel nice and conveniently located. We will be removing the Game Room and replacing it with a Suite Shop for snacks, beverages and sundarie items. We will also be expanding our exercise room and updating our public areas and exterior. I apologize for the inconveniences you experienced as we work to enhance the guest experience at our hotel. Thanks again for your comments. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Auburn Hills

Excel. hotel tucked around a corner.

Posted Jul 8, 2017
Pros: Great location, wonderful staff, once the rehab is done the place will shine. Big pool and sauna. Large and plentiful breakfast area.
Cons: We had a family of screaming and stomping kids above us. Front desk tried to hush them, but I think better soundproofing would help a lot more.
Location: Birch Run Outlets, Tony's Family Restaurant (really famous, really packed), E-Magine theaters right around the corner, 5-10 miles from Frenkenmuth
I was only booked for 3 nights; just a short get-away. Was not told that the hotel was under construction, but they did a great job to keep things out of the guests' way. The rooms/areas that were completed were clean and excellent - our room on the second floor was fabulous. I'd love to know what brand the mattresses were so I could buy one! The pool and sauna were clean and plenty warm, Plenty of towels available. Staff was awesome; cheerful and helpful.
Comment from Hotel Management
Jul 9, 2017 by Kurt -General Manager, Hotel Management
Hello Leslie, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments and review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed your stay and found our Breakfast, Pool and staff plentiful, large and accommodating. Thank you for your understanding during our time of transition as we work to enhance the guest experience at our hotel. I will share your comments with my staff and commend them on a job well done. We truly value the positive feedback. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to about everything

Posted Jul 5, 2017
Pros: Recently updated room and amenities Very friendly and knowledgeable staff Good location Decent breakfast
Cons: Ongoing remodeling construction and all the negatives associated with it
Location: Close to interstate, restaurants and central to most everything one goes to Frankenmuth for, including a very large outlet complex
The Holiday Inn Express in Birch Run is located very near just about everything in the Frankenmuth area while not suffering the drawbacks of being in the middle of town. The staff was friendly and very helpful. Our room was newly remodeled, quiet and nicely appointed. At the time of our stay, however, the property was undergoing a facelift and evidence of ongoing construction was evident all around us. The first floor was most involved which meant you had to walk through an active construction zone to get to breakfast, the pool and even the front desk. Bummer.
Comment from Hotel Management
Jul 5, 2017 by Kurt -General Manager, Hotel Management
Hello Oompha, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments and review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location conveniently located near shopping and activities in Frankenmuth. I apologize for the construction dust due to our efforts to enhance the guest experience at our hotel. Thank you for your understanding during our time of transition. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
3 out of 5
by A verified traveler

Under construction

Posted Jul 4, 2017
Pros: Close to shopping. Enjoyed the pool and hot tub though.
Unfortunately the hotel is under renovation. There is drywall dust everywhere. Close to shopping, but that's about the only perk. I would not have booked here had I known about the construction.
Comment from Hotel Management
Jul 5, 2017 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you found our location conveniently located near shopping. I apologize for the construction dust due to our efforts to enhance the guest experience at our hotel. Thank you for your understanding during our time of transition. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

On the Way Home

Posted Jul 2, 2017
Pros: see above
Cons: see above
Location: see above
This hotel is just off I-75N and so it was a good place to stop - easy access also to Birch Run stores and not very far from Frankenmuth. My room was comfortable and I had a good rest. I am always looking for good hotels between Ontario and Alberta, and this one will stay on my list.
Comment from Hotel Management
Jul 5, 2017 by Kurt -General Manager, Hotel Management
Hello On the Way Home, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. thank you for your comments and review. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you find our location convenient, and your room comfortable. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Pool was great! Large, warm, very clean!

Posted May 25, 2017
Hot tub was very nice and spacious! Very good breakfast
Comment from Hotel Management
May 26, 2017 by Kurt -General Manager, Hotel Management
Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for your comments. I appreciate when our guests take the time to let us know how we are doing. I am pleased to see you enjoyed our hot tup and had a very good breakfast experience. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager
1 out of 5
by A verified traveler

No customer service from manager...very rude!!!!!

Posted May 15, 2017 on Hotels
Made reservation for my wedding night in whirlpool suite. Checked out room months ago, room was first roooff front lobby!!! NOT GOOD. Cancelled reservation couple days later. Now, in May, I am charged for No-show. Manager claims I did not cancel. Refuses to refund almost $300!!!! Corporate is sending me check for money. Manager, Michael is very rude, very poor customer service. We will NEVER stay at this hotel, nor will we EVER recommend!!! Michael needs to be fired!!!!!
Comment from Hotel Management
Jun 1, 2017 by Kurt, Hotel Management
This reservation and comments do not pertain to this hotel. Please remove them.
5 out of 5
by Mark

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 29, 2017 by Kurt, Hotel Management
Hello Mark, Thank you for choosing the Holiday Inn Express Birch Run for your recent visit to the Birch Run area. Thank you for the rating. I appreciate when our guests take the time to let us know how we are doing. We look forward to accommodating your future travel needs. Sincerely, Kurt Kendziorski General Manager