Ratings based on 86 Verified Reviews

4.6 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Fab location

Posted May 22, 2017
Brilliant for arena and shopping and restaurants hotel very clean and comfortable breakfast v good
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
The hotel is Well located for shopping,eating, nightlife and sightseeing, hotel is clean with very friendly staff. Would definately use the hotel again. ]
Comment from Hotel Management
May 8, 2017 by AC TEAM, Hotel Management
Good Evening, Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back here at AC very soon. We wish you a safe onward journey. Thanks!
3 out of 5
by A verified traveler from d

Disappointed

Posted Mar 23, 2017
For this rate one would expect 5 star service. Breakfast- eggs too salty. Self service. Too few staff on ground to serve. Too small a selection of food. Otherwise was ok stay. Room was clean modern and nice but basic. To be honest next time I'd stay at premiere inn. A quarter the price and much better service. Room no different!!
4 out of 5
by Anthony

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Mar 17, 2017 on Hotels
Fantastic. Modern spacious rooms with great service.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Nice hotel near to New Street station

Posted Mar 16, 2017
Pros: Friendly staff, room cleanliness and general atmosphere.
Cons: Wasn't able to get the room I booked, therefore had to settle for a single bed! The room was "city view", overlooking the building across; lol.
Location: Nice range of places to eat nearby, canal is lovely; close to most amenities.
Reasonable short walk from the station, nice location of the hotel; friendly staff and close to places to eat. Went for the "City View" room but wasn't what I expected, simply overlooked a side street and a building across.
2 out of 5
by MS V

Depressing

Posted Mar 10, 2017 on Hotels
Room decor was the opposite of cozy - very bare (laminate flooring in a hotel room?? a first for me) with most depressing colours. Thin walls where you can hear EVERYTHING that's going on in adjacent room (sneezing and bed squeaking included!) plus footsteps from room above. Hotel could use a refurb. Very claustrophobic feel with low ceilings in hallways. Check in took ages. Hope to never have to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect location

Posted Mar 9, 2017
Never been to Birmingham before but this hotel made it a joy. Centrally located with great access to all facilities you'Lloyd need (restaurants, bars, shopping and supermarket) just outside the hotel.
5 out of 5
by Angel

Extremely comfortable bed.

Posted Mar 6, 2017 on Hotels
Very convenient location. Very comfortable room with a great bed.
3 out of 5
by A verified traveler from London

Ok but flawed

Posted Mar 1, 2017
Room was fine but I had a bad night. Main problem was air conditioning that went off regularly through the night. Window sealed shut so woke up stuffy, turned it on then repeat every hour. Weird ticking and scratching noise all night like a door squeaking. Hardly any pressure in the shower, barely more than a dribble. Instant coffee in the room? In this day and age? Very sixties. Bed and pillows comfortable and pleasant staff.