I would never recommend this hotel
Posted Feb 6, 2017
Check in was ridiculous, we were checked into a room that was already occupied. Was not very happy, after a 14 hour drive to attend my Dad's funeral. Stayed 3 nights, was not there except to catch some sleep. We did the express checkout to hit the road early. Received a phone call from bw expressing there was " EVIDENCE " of a pet in the room. We have no pets. Rebecca person could not tell us what "EVIDENCE ". Except for that housekeeper said. After a few choice words and a return phone, all of a sudden it all seemed to disappear. You called me a liar BW... If I had a pet they would be too good stay there. Unfortunately, me and my Family did. NEVER, WOULD I RECOMMEND THIS PLACE.
Comment from Hotel Management
Feb 8, 2017 by Anup. Gill, Hotel Management
Dear USN Retired,
We are sorry to hear that you were not 100% satisfied with your stay with us. After looking into the situation and speaking with our housekeeping staff, front desk staff and supervisors, we would like to invite you back to stay with us during your next trip to the Bessemer area. We pride ourselves in offering our guests a welcome and comfortable stay with us. We hope to see you again so that we can make you a satisfied guest of ours.