Ratings based on 1,123 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place

Posted May 8, 2017
The room was great. Comfortable, clean, and well decorated. Great location.
Comment from Hotel Management
May 9, 2017 by Carole Glover, Hotel Management
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from madison

Very nice and quiet.

Posted Apr 28, 2017
Just an over night stay was comfortable ,clean good breakfast,and really enjoyed staying there
Comment from Hotel Management
Apr 29, 2017 by Carole Glover, Hotel Management
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to thank you for staying with us and invite you to come again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2017
overall, we had a very good experience at this hotel. The staff were great!
Comment from Hotel Management
Apr 29, 2017 by Carole Glover, Hotel Management
Thank you for providing us with your feedback. We appreciate you and invite you to join us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Working in the area

Posted Apr 15, 2017
Nice atmosphere, very clean and the staff pleasant personality I would recommend it to anybody, Felisha and Angel will be nice
Comment from Hotel Management
May 1, 2017 by Carole Glover, Hotel Management
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would like to personally thank you for your recent stay. Your feedback is important to us. Our staff strives to give you a great experience and I appreciate you giving them recognition. Hope you revisit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

Nice clean hotel

Posted Apr 10, 2017
Our experience was very good. Hotel was clean. Staff was friendly. Breakfast was good. We requested a roll in shower. For those curious, it came with a shower seat as well. I would definitely book here again.
Comment from Hotel Management
Apr 29, 2017 by Carole Glover, Hotel Management
Thank you for staying with us. We hope to see you again soon,
5 out of 5
Recommended
for Everyone
by A verified traveler from alabama al

Nice hotel very quite

Posted Apr 8, 2017
My husband and I love these hotel, the Room was very clean front desk was very friendly, breakfast was awesome. I would definitely stay here again when I come to Alabama. Great experience
Comment from Hotel Management
Apr 8, 2017 by Carole Glover, Hotel Management
As General Manager of the new Best Western Plus Birmingham Inn and Suites I would personally like to thank you for your recent stay. We strive to make our guest's stay a pleasurable one. See you again soon!
2 out of 5
by A verified traveler

Thong panties in couch bed.

Posted Apr 1, 2017
Everything was fine until my wife went to pull out the sofa bed and noticed that there was somebodies thong panties hanging from part of the rail. I grabbed a plastic bag and put them in the garbage. Not something I wanted to have to deal with on any trip.
Comment from Hotel Management
Apr 7, 2017 by Carole Glover, Hotel Management
As General Manager I do apologize for this situation. It was not reported to me so I was not made aware that this had happened. I will address this with my housekeeping staff. I do hope that you will give us another try. Give me a call next time you come through and we'll work something out.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Nice, Comfortable, & Clean

Posted Mar 10, 2017
Pros: Everything.
Cons: Cannot think of anything.
Location: Lots of shopping and great eateries. It is not far from historical Birmingham. Lots to do nearby.
This hotel has been remodeled since my last stay. It looks very nice and is always clean. Housekeeping does a wonderful job keeping it that way. I like the fact that I never had to ask for towels, etc. They kept my room fully stocked daily. The bed was comfortable and the room was quiet. I was able to sleep all night without interruption. Breakfast was good too. Great value for a nice, comfortable, and clean hotel!
Comment from Hotel Management
Mar 25, 2017 by Carole Glover General Manager, Hotel Management
Thank you for your recent stay! We appreciate your continued patronage and we strive to make you happy and comfortable. We are glad you are pleased with the end result of our recent renovations and look forward to your stay at Best Western Plus Birmingham Inn and Suites the next time you are in town.
3 out of 5
by A verified traveler from Dallas, TX

Posted Feb 16, 2017
Pros: Location.
Cons: The safety of the building with the stairwells inaccessible due to painting. See above.
The hotel was in the process of changing ownership (to a Hyatt, I believe). Workers were installing new signage, so there was no identification on the building. Had they told me they were under construction, I would not have stayed there. Even on Saturday morning, the workers started at 8:00 in the morning. The elevator was very slow, but I was only on the second floor. I decided to take the stairs, but the stair wells were being painted and they were covered in heavy, pink paper. The door to the stair well was difficult to open because of all the paper. Just out of curiosity, what would have happened had there been a fire or an evacuation that did not allow the elevators to be used? Seems like a bad idea to have the stairs inaccessible...
4 out of 5
by Christopher

Posted Feb 6, 2017 on Hotels
Great place, friendly staff. Was under construction so it isn't really fair to judge the cleanliness. Although the workers were very considerate